Review and analysis of over 23 complaints against USAA Savings
USAA Savings consumers have reported over 23 official complaints related to Shopping for a loan or lease. Out of the 23 consumer complaints against USAA Savings, 35% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 39% resulted in non-monetary compensation.
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USAA Savings Consumer Loan shopping for a loan or lease March 8, 2017 - I was quoted an APR of 3.44 % for an auto loan on a vehicle that is between 2 an 7 years old on - - 2017.. The quote was given to me over the phone on a recorded line. When I called to complete the loan I was told that the APR had changed to 4.11 %. I was told on the - - call that the APR was good for 45 days. I was transferred to a supervisor - employee number -. - was asked to review the call from - - and meet the quote that was given. - stated that all calls are not recorded which is not true. Calls that give APR are required to be recorded. After being disconn... |
USAA Savings Consumer Loan shopping for a loan or lease August 30, 2016 - I called usaa consumer credit for a personal loan, due to impending monies coming in to me in possibly 2 weeks and told the loan consultant the facts, so she submitted the application as I said wait simultaneously. I told her I was just checking things out and the hard application was denied. She then called the back office to see if it would be retrieved back and the answer from the back room, was no. I contacted the credit company-, they told me that the bank has to delete it that I could not dispute this credit entry.... |
USAA Savings Consumer Loan shopping for a loan or lease August 9, 2016 - I call my current auto loan company, USAA, and inquired about an auto loan since my current rate, 4.85 % was rather high. I spoke to representative and she indicated that I was pre approved for 1.4 % rate. My application number with USAA -. I applied with the understanding my rate would be 1.4 % without any other rate or condition as conveyed by the representative. She did not outline any conditions or requirements for this application. Her name was -. The representative then told me my rate would be 4.85 % not 1.4 %. She did not know why the rate changed. After she checked she indicated... |
USAA Savings Consumer Loan shopping for a loan or lease August 1, 2016 - Unresolved issues in which USAA OWES - - and myself a vechile has long gone with their lies and deception at its peak. The issues we have with USAA BANK/CREDIT CARD/DEBIT CARD/LOAN SERVICES/CHECKING/ALL AROUND CUSTOMER SERVICE/RENTERS INSURANCE/AUTO INSURANCE/UNFAIR CREDIT REPORTING and all the things that follow from BAD FAITH INSURANCE to LYING all the way down to in my mind fraud. Before these issues, my life, my credit, my career and my identity where not only going very well, but we can prove, we never missed a bill EVER. We can also show faxes, witnesses, police reports, emails, ph... |
USAA Savings Consumer Loan shopping for a loan or lease April 22, 2016 - I applied for an auto loan when the 2016 model trucks came out from USAA Bank. Sent in all financial information and was not granted loan. Turned down flat. I believe it is due to my -. Cleary there is enough cash flow in my personal tax returns when a skilled agent or licensed agent evaluates the available cash flow. ... |
USAA Savings Consumer Loan shopping for a loan or lease April 20, 2016 - USAA advertised a 1.49 % 24-month new auto rate. I applied and was given a rate of 3.15 %. After calling, I was told that I was extremely qualified and they did n't know why I did n't receive the best rate. They then gave me a different rate, which was lower, but still not the top rate. I was sold I had a near - FICO score, great income, etc. and no one was able to tell me why I did n't qualify for the top rate. I believe this is a UDAP violation and needs to be investigated. ... |
USAA Savings Consumer Loan shopping for a loan or lease February 5, 2016 - Background : I filed Chapter - BK in -/-/-, and Chapter - in -/-/-. The Chapter - is satisfied and all payments paid ( at least 1 year paid off ). My - credit score is - as of -/-/-. I noticed that USAA continues to report status " In Chapter - Bankruptcy '' -last reported -/-/-. Please see attached. Is that appropriate reporting? The other creditors reported it once in -/-/- and -/-/- respectively and has not reported monthly since then. ... |
USAA Savings Consumer loan shopping for a loan or lease October 27, 2015 - When I applied for an auto loan the loan company took into account the outstanding VA Medical bills on my credit report that are not my responsibility to pay. Thus, discriminating against me as a - veteran when they denied the loan. ... |
USAA Savings Consumer loan shopping for a loan or lease October 6, 2015 - I have home & auto insurance through USAA and, at one point, had - cars on my policy ; never paid late. So, I decided to give USAA a try and apply for an auto loan on -/-/15 to try and build more business with them. After applying for a loan online, I was told that they required more information ( - paystubs and clarification of income ) from me. I uploaded the documents right away and then called the next day and was told they did n't receive the documents. I then uploaded the documents while on the phone with the rep and was then told I needed to provide 2 years worth of tax retu... |
USAA Savings Consumer loan shopping for a loan or lease July 28, 2015 - I purchased a car on Saturday, -. I was pre-approved for a loan from USAA for a 48 month 2.5 % fixed rate auto loan. I went to the auto dealership, and they were able to offer me a 1.99 % fixed rate. I called USAA to see how to close out the loan I was pre-approved for, and to see if they could match or beat the dealer 's rate ( through - - - ). The representative said since I had been in the -, and I was a USAA member for 20+ years, he could give me a $ - loan at 1.49 %. I was thrilled, and told the dealer I would n't use their financing. But when the representative from USA... |