Review and analysis of over 89 complaints against KeyBank NA
KeyBank NA consumers have reported over 89 official complaints related to Loan servicing, payments, escrow account. Out of the 89 consumer complaints against KeyBank NA, 13% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 97% were processed in a timely manner. 18% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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KeyBank NA Mortgage loan servicing, payments, escrow account March 17, 2016 - Key Bank Real Estate Capital has app. $30000.00 of my money in an escrow account on a mortgage that was paid off almost one month ago. $5500.00 excess overage due me has been in their escrow account since -/-/2015 and they 've yet to refund my money. Mortgage number - ... |
KeyBank NA Mortgage loan servicing, payments, escrow account October 21, 2015 - Subject : Loan Modification RMA was Denied. Homeowner is claiming mortgage discrimination in the follow : Discriminatory Unfair Evaluation of Request for Loan Modification, PRA Principle Reduction Alternative. Homeowner claims is qualified under the appeals section within the DOJ/National Mortgage Settlement Agreement. This homeowner, feels that our case has been unfairly treated for the following reasons:1. Homeowner was denied for financial DTI Debt to Income ratio and the LTV Loan to Value percentage. 2. Homeowner provided all the documents in a timely manner. The denial is unjustified an... |
KeyBank NA Mortgage loan servicing, payments, escrow account October 13, 2015 - I have a - on my house in - Ca. with KeyBank. It is a fixed rate loan for 6.99 % that I have had for about 8 years. I used it for a swimming pool, block wall etc. I never paid much attention but after check I found that the interest charged varies over $150.00 from month to month. I have tried to contact them numerous times by phone and by their email contact but get no response. Any advice our guidance on this matter would be appreciated. ... |
KeyBank NA Mortgage loan servicing, payments, escrow account June 22, 2015 - a ) KeyBank stopped using the existing ACH debit. An ACH payment was in existence, created through Key. Key stopped utilizing the ACH arrangements without any notification in -/-/-. The Payor did not terminate the ACH payment. The Payor received no notification that Key would no longer process payments through the existing ACH. Key Bank has not fulfilled it fiduciary responsibility as servicer. b ) Key failed to set up a new ACH in a timely manner. When the Key ACH debit was not occurring the Payor went to the branch and discussed this issue with - - -. The Payor was required to ... |
KeyBank NA Mortgage loan servicing, payments, escrow account May 12, 2015 - I WAS ASSESSED ATTORNEY FEES ON -/-/15 $11.00 & $150.00 ON -/-/15. WHEN I CALLED THE BANK ON -/-/15 I SPOKE WITH AN - - FOR AN HOUR, WHICH TIME HE TRIED TO TELL ME THE BANK HAD MADE A R.E. TA- PAYMENT ON MY BEHALF, WHICH IS TOTALLY FALSE AND EVERYTIME I TOLD HIM THIS HE GOT MORE BILIGERENT WITH ME TELL ME THEY DID. I E-PLAINED TO HIM THE CITY OF -, ME. WOULD HAVE TOLD ME THEY RECEIVED A PAYMENT AND THE BANK WOULD HAVE ADDED IT TO MY BALANCE. FINALLY AN HOUR INTO THE CONVERSATION HE ADMITTED THE BANK DID NOT MAKE ANY PAYMENT ON MY BEHALF. WHEN I ASKED THAT HE CRED... |