Umpqua Holdings Corporation Mortgage Complaint

Umpqua Holdings Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

My home lone is With Umpqua bank Loan # -, and they ordered Home insurance even though I verified my coverage of insurace with - with Umpqua at least two times ( faxing them my insurance cover sheets. ) Yet they still ordered insurance on -/-/2016 in the amount of $3300.00 and raised my payment amoung to pay the insurace, so I was paying - insurance companies then I even called and spoke with an supervior with Umpqua on -/-/2016 and we did a -way call, with My - insurance representative, to verify insurance. and the representative from Umpqua said oh good fax/scann the insuracanve verification to us. which - did while on line with my bank ... Yet still they added banks insurance to my loan account. This has cost me a financial burden. So Im refinancing my loan, and they are stating I own them the $3300.00 more on thier payoff for the - insurance. Which means I have to bring the added amount to escrow to close my re-fi loan. I have made numerous calls to have them make a correction, but yet they have not done so. This is not right and has hurt me, causing my loan payment to be -/month more. Sincerely - - -