Review and analysis of over 87 complaints against Navy FCU
Navy FCU consumers have reported over 87 official complaints related to Loan servicing, payments, escrow account. Out of the 87 consumer complaints against Navy FCU, 28% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 98% were processed in a timely manner. 8% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Navy FCU Mortgage loan servicing, payments, escrow account September 13, 2016 - I applied for - benefits at my bank, Navy Federal. They have applied the benefit to all of my accounts except my mortgage. Their reason is that the mortgage was taken out while I was on - - previously. While I have been off - as a - for about 5 years, all of my accounts and loans from every company were started during my original - - date. My federal education loan, - accounts, and my local bank all have applied the relief during my time -. Navy Federal has applied it to my Line of Credit and Credit Car accounts which were started when I was - -. However, for m... |
Navy FCU Mortgage loan servicing, payments, escrow account January 5, 2016 - RE : - Contacted Navy Federal CU to setup my mortgage payment this month. Due to recurring issues with car repairs I had to set the payment up in two installments, the first payment dated for today and the second payment dated for -/-/-. I was told by a collections rep, by the name of -/Employee ID # -, that it was against their policy to set the payment up in installments. I have felt with this issue before with Navy Fed CU and advised the representative that he was incorrect and that he needed to set my payment up as I had requested. After dealing with his frustrating and h... |
Navy FCU Mortgage loan servicing, payments, escrow account November 30, 2015 - This complaint is to inform CFPB of the unfair and cruel way that my mortgage company have been treating me since the year - when I started to have problems paying my mortgage due to hardship. At the end of -, my husband divorced me which change the household income from around $85000.00 a year to around $20000.00 a year making it very difficult for me to make ends meet considering that I was a single mother of - children with no help what so ever. This is when I reached out to my mortgage company asking for help with my mortgage. I placed numerous calls to them and I even applied... |
Navy FCU Mortgage loan servicing, payments, escrow account April 19, 2015 - Navy Federal Credit Union is withholding access to information about my checking accout, apparently in retaliation for refinancing my Navy Federal mortgage with a different bank. ... |