Review and analysis of over 17 complaints against Synchrony Bank
Synchrony Bank consumers have reported over 17 official complaints related to Credit line increase/decrease. Out of the 17 consumer complaints against Synchrony Bank, 12% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Bank responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Synchrony Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Synchrony Bank Credit card credit line increase/decrease December 30, 2015 - I had opened a JCPenny credit account with the intent to rarely use it and help build my credit. My understanding was that one part of building good credit was by having available ( unused ) credit. After a period of time ( 1 or 2 years ), I received a notice that Synchrony Bank ( the JCPenny card backer ) was closing my account due to inactivity. My loss of available credit caused by credit score to go down. In addition to that I received notice from Synchrony bank that my Amazon Card limit was being reduced. I found out that Synchrony Bank actively pulls credit scores of it 's current client... |
Synchrony Bank Credit card credit line increase/decrease December 17, 2015 - I have been making on-time payments in good credit standing with Value city for over a year. Last month they re-ran my credit score and based off that, they lowered by credit limit, - my score went down because I just purchased my home in - 2015. My issue is since they did that it has negatively affected my credit score because now I am using 77 % of my credit limit since the limit was decreased, where before I was at 67 %. Credit limit greatly affects your credit score. Not only did this do nothing for me but create negativity to my credit score, I am still making on-time payments and ... |
Synchrony Bank Credit card credit line increase/decrease December 7, 2015 - Synchrony bank now owns all of my - consumer credit card accounts! In recent months, they have lowered ALL my credit limits down to the current outstanding balance! This shows I have used all 100 % of my revolving credit causing a financial catastrophe for me in relation to my credit score not to mention my creditworthiness for future financial necessities as well as my credit history! I do not know how this company can get away with treating consumers in this manner! I am of - descent. My oldest card I 've had since -. On the majority of them I have been making my payments on time, ... |
Synchrony Bank Credit card credit line increase/decrease December 1, 2015 - I have a credit card with Synchrony Bank, a PayPal Smart Connect card. ( 1 ) On the PayPal Smart Connect card I have been making bi-weekly payments in the amount of $75.00 ( $150.00 per month ). My balance has been steadily decreasing and on - -, 2015 my balance was $650.00. I got a letter from Synchrony stating that they were lowering my credit limit from $1100.00 to $660.00. I had made $75.00 payments on - -, - -, - - and - -. I have used the card for only one $50.00 purchase. On Tuesday, - -, I checked my balance and it was $700.00. I had... |
Synchrony Bank Credit card credit line increase/decrease November 23, 2015 - Paid off an old navy and a walmart card in full, for a total of - missed a walmart payment and used it regularly. Was thanked for the payment in full by dropping my credit from - to - dollars. - disappeared. Paid off old navy in full at -, even after my credit was lowered for no reason. I was thanked for paying in full by my account being closed. That - plus earlier payments of - disappeared. Synchrony stole around - in payments, and despite my good fAith as far as having access to my credit that i paid, and despite my timely payments, they lowered credit and shut d... |
Synchrony Bank Credit card credit line increase/decrease November 15, 2015 - I have had stellar payment history with my Wal-Mart credit card. I was granted a $5000.00 credit limit on my Wal-Mart credit card. I even received a very recent increase in the amount of cash I could take out in addition to my purchase - -it went from $80.00 to $200.00. On - -, 2015, I made a purchase and took out cash. I have attached the documentation showing the purchase and cash advance. Within one to three days, I noticed that my $5000.00 credit limit decreased to $330.00, which is nearly identical to the purchase I made on - -, 2015. This left me with an available ... |
Synchrony Bank Credit card credit line increase/decrease November 13, 2015 - Since - I have been an account holder of a JC Penney credit card and since - a Care Credit account. I have never been in default or delinquent since being a card holder. Even in a time of unemployment - I made the minimum payment. I became employed in - of -, and still paid on time and used my credit card wisely. Although it has been a struggle living pay check to pay check I am a responsible card holder. JC Penney I had a - credit card limit But in all the years as a card holder my balance remain manageable around -. Care Credit was used in putting my ill dog to sleep and... |
Synchrony Bank Credit card credit line increase/decrease November 12, 2015 - Had several cards for years through GE Capital. Cards were moved over to Synchrony without my knowledge. Have always been a good customer. Paid bills on time and never late on my payments. Soon as Synchrony took over they dropped my credit line down to the balance on each card, along with increasing my payments. This has dramatically affected my credit score from - to -. Basically I am financially ruined. I put this complaint in to your org last year. I see that there was legal action taken. I have not recieved any compensation for there illegal activities. Last year you informed me that... |
Synchrony Bank Credit card credit line increase/decrease November 4, 2015 - Synchrony Bank is decreasing my credit limits and closing my accounts because of errors on a credit report from - about a collection agency from -. I contacted - and the error was removed from the credit report. Synchrony Bank has impacted by credit score incredibily. However, Synchrony Bank continues to use the old credit report. Everytime, I file a complaint with the - my account is closed or credit limit decreased from Synchrony Bank afterwards. ... |
Synchrony Bank Credit card credit line increase/decrease November 2, 2015 - I have an Amazon, Care Credit account and Walmart ( which is paid off ) and when I opened these accounts GE was the holder and it looks like the accounts were sold to Synchrony Bank. Synchrony Bank 's horrible practices have to STOP! Each time I make a payment, the credit limit is dropped below the minimum balance due and then charged an over the limit fee of $38.00. I would also be charged the interest rate and before I know it my monthly payment is extremely high. I am including both Care Credit and Amazon payments. I want to be refunded each time they charged me the overlimit charge and f... |
Synchrony Bank Credit card credit line increase/decrease October 30, 2015 - Synchrony Bank lowered my available credit on my Mens Warehouse credit card without notice. Went in to purchase some new clothing based on a promotion the Mens Warehouse was running if I used my Mens Warehouse credit card. I have always had over a - limit. I purchased - and ran my card it was denied. Store called Synchrony to find out what the issue was? After waiting over 10 minutes Synchrony ask to speak with me. I told them I always had over - available, but had not used the card in over a year. It had a - balance. Synchrony told me my new credit limit was -. When I asked why... |
Synchrony Bank Credit card credit line increase/decrease October 27, 2015 - Wal-Mart/Synchrony has violated my consumer rights and closed my account 3 days after I used it and with no notice to me as the consumer. I am a - - - and still - and because of their unfair, unethical customer service I stand to lose my escrow, loan and my military security clearance. I have paid on time and at times twice a month and more then the min. Their pay system and app has many issues and I have serious concerns about there business practices. this is just of their ways of singling out folks. the person I am talking is the - his name is - -ID - so now I have to w... |
Synchrony Bank Credit card credit line increase/decrease October 14, 2015 - My credit amount was lowered without proper notification and valid reasoning. I called Synchrony Bank and spoke to - different people and no one at Synchrony Bank could give me a valid reason for doing so. I believe Synchrony Bank is violating my consumer rights and the Equal Credit Opportunity Act. ... |
Synchrony Bank Credit card credit line increase/decrease October 12, 2015 - I received a letter from Synchrony Bank ( formerly GE Financial ). In the letter, it lists reasons why they reduced my credit limit such as number of times credit used in 12 months, number of months credit card has been opened, amount of payment to low over 12 months, and used too much of credit limit within 6 months. And, at least - of these reasons are false. I called the phone number listed to obtain further clarification and dispute action. Initially, I was told to contact - to get further clarification. After tell them, I knew my credit score. Then, I was told they have their only c... |
Synchrony Bank Credit card credit line increase/decrease September 30, 2015 - - Pacific - Called Care Credit Synchrony Financial at --Requested credit line increasePhone system requested salary/homeowner informationPhone system did not ask for permission to do a hard-pull from credit bureau before proceeding. Phone system denied credit line increasePhone system confirmed current credit line of $ - was not changed. - Pacific - Received email alert from - - Type New InquiryProcessed Date -/-/2015Inquirer Name SYNCBPhone Number ( - ) - - Pacific - Called Care Credit Synchrony Financial at --Male CSR verified informationExplained... |
Synchrony Bank Credit card credit line increase/decrease September 25, 2015 - On - -, 2015 I submitted a $300.00 payment to Synchrony Bank to bring my balance on a line of credit that they hold for Amazon.Com. Following the payments posting, this bank decreased my original credit line from $700.00 to $390.00 which was $0.00 more than the remaining balance. When I called to find why my account was showing a $0.00 amount of credit, I was informed that the bank had reduced my credit line not based on my payment history with them but because they had reviewed my credit history and it was based on that. I have had this account open for almost two years and ha... |
Synchrony Bank Credit card credit line increase/decrease September 24, 2015 - I went to Ashley 's Furniture Store in - -, and was told I was approved for up to $7200.00 made an $8000.00 purchase and paid $800.00 cash now the credit card company is saying I was only approved fro $6600.00 and it dropped my credit score by - points because the account shows overdrawn. Please have Ashley 's Credit Department fix this I was lied by them just to get the sale I see this as a Bait and Switch and a UDAAP violation very deceitful. Please Help ... |