Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Credit line increase/decrease California

- Pacific - Called Care Credit Synchrony Financial at --Requested credit line increasePhone system requested salary/homeowner informationPhone system did not ask for permission to do a hard-pull from credit bureau before proceeding. Phone system denied credit line increasePhone system confirmed current credit line of $ - was not changed. - Pacific - Received email alert from - - Type New InquiryProcessed Date -/-/2015Inquirer Name SYNCBPhone Number ( - ) - - Pacific - Called Care Credit Synchrony Financial at --Male CSR verified informationExplained to him, I was not given the option to authorize a full hard-pull inquiry into my - report. - Pacific - Male CSR connected call to -- Pacific - She placed call on hold and checked request to remove the unauthorized credit inquiry. - Pacific - Female CSR did not have the ability to remove the inquiry once the system pulled it from my credit report. I again explained that I was not given the option to say Yes or No to the phone system before proceeding with credit line increase request. - Pacific End CallSynchrony Financial / Care Credit did not have my authorization to proceed with making a hard-pull inquiry into my credit report. The system did not explain my options ( opt-out ) before proceeding. I am requesting the above -/-/15 SYNCB '' inquiry be removed from my file immediately.