Review and analysis of over 60 complaints against Bank of America
Bank of America consumers have reported over 60 official complaints related to Other transaction issues. Out of the 60 consumer complaints against Bank of America, 15% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 100% were processed in a timely manner. 28% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Bank of America Money transfers other transaction issues April 3, 2017 - I sent a mobile payment of $1000.00 via email to my Aunt using my Bank of America account and it was routed to a closed - account. After reaching out to both Bank of America and - to get the matter rectified Bank of America informed me that - would not be returning my money. When my aunt called - to get the information they tell her that they can not go into the account because it is closed, Yet when I called - they ask for my aunts information to look into the account.... |
Bank of America Money transfers other transaction issues February 16, 2017 - I applied the wiretransfer by - from US to another proper account in -, but the destination bank refuse to accept the transfer because I did just state my first name ony but not first and second name. I was trying to call the wiretransfer of the bank and also the branch I have the account but just long time waiting. I had tried so many times but just waiting on the commuter. Now I am traveling in another country so I can not go to the branch personally. The amount is already debt in my origin acc but I cant receive it by the destination bank. I need to amend the beneficiarys name or ... |
Bank of America Money transfers other transaction issues February 15, 2017 - On -/-/2016 I transferred payment to - - - for payment to our vendor -. I was not aware our vendor had closed the account with -. - has not returned the $4100.00.... |
Bank of America Money transfers other transaction issues February 12, 2017 - On -/-/-, I initiated an online electronic fund transfer of $10000.00 from my account at Bank of America account to my new son-in-law 's account at - as a wedding gift for the new couple. I entered my son-in-law 's name, home address, email address and account number. But without realizing it, I typed a " - '' instead of a " - '' for the - of the - digits of the account. Unfortunately, I did the same thing when asked to confirm the account number. On -, my daughter told me they had not yet received the money in their account. I called Bank of America and spoke to -... |
Bank of America Money transfers other transaction issues February 12, 2017 - -/-/- one of my sons asked me to pay his - cellphone bill for him. I did this with him by using the - online bill pay on his account. I paid the bill by giving - a bank sort code and bank account number for one of my bank accounts, and authorizing them to make a single deduction to pay a single bill. The transaction was successful and this should have been the end of the story. However.. I made the mistake of using a bank account which I do n't track closely. Then -/-/- I noticed an unusual debit on that account. Upon investigation I discovered that - had used the bank i... |
Bank of America Money transfers other transaction issues February 7, 2017 - My bank account was grossly mishandle. I called customer service at Bank of America to ask for a loan for my hearing aid. The representative over the phone told me about a - LOAN. I trusted what they told me and I thought that I was getting an interest free loan for $5000.00 which could be paid off monthly over the course of a year which would be deposited to my checking account. Instead a CASH ADVANCE was deposited to my checking account and then withdrawn without my knowledge resulting in an OVERDRAFT PROTECTION and OVER DRAFT FEE on top of all of this. THIS IS NOT WHAT I WANTED. I ende... |
Bank of America Money transfers other transaction issues January 11, 2017 - Want to transfer money from Bank of America / -.to -. Completed paper work. And medallion signature. Money still not transferred. - had paperwork for almost 2 weeks. Called - - VP in - and lleft messages to call me back and has not done so. If on vacation message did not indicate that or to be referred to another person.... |
Bank of America Money transfers other transaction issues January 9, 2017 - On - -, 2016 I made a payment by wire Transfer to - - for - - - listed as New. After not receiving any email confirmation and seeing some posting online, I contacted my bank ( bank of America ) to cancel the wire transfer, case -, my bank then contacted - bank who refused to cancel the wire, just and after only contacting the seller. So the transaction proceeded and to my surprise I received two used switches packed in the same box. I called immediately and after heated exchange, got the authorization to return the items, which I did the same day by -. The seller ... |
Bank of America Money transfers other transaction issues November 16, 2016 - On -/-/- I went to a Bank of America ( BoA ) branch on - - - - - MD to set up an automatic bank transfer to - - to pay my landlord their rent. On -/-/- the funds were extracted out of my account and transferred to the account set up on the bank transfer. On - my landlord notified me that they had not received the funds and the information they provided for the account transfer ( routing & account # ) was wrong. I immediately contacted BoA national office and was told they needed to check and I would receive a call back. On approximately -/-/- I returned t... |
Bank of America Money transfers other transaction issues November 10, 2016 - On -/-/2016, I requested a wire transfer from my Bank of America account to - hair cosmetics in the - in the amount of $330.00. This was pursuant to trying to purchase products from this supplier online where my credit card would not go through so a - representative emailed me and suggested I wire the money to them instead. The wire transfer was conducted at Bank of America, in -, VA ( - - -, -, VA - ). I then emailed the - ( - ) on -/-/2016 to inquire with respect to whether they had received the funds and they denied receiving the funds. I then went to ... |
Bank of America Money transfers other transaction issues September 14, 2016 - A friend made a deposit to my Bank of America account through his - bank mobile app for the amount of - dollars on - -. The money was supposed to be on my account in less than 6 business days. We contacted both banks and they could not track the money because it already had left their system. After a week of phone calls we both went to - bank and Bank of America to speak to the managers. The Branch manager at - said the money had already left their system and that his " theory '' is that Bank of America accidentally put the money on a different account. The relationships mana... |
Bank of America Money transfers other transaction issues August 23, 2016 - I made a transfer from my Bank of America checking account to my - savings account using online banking ( bill pay ) as I have done for years. The $3000.00 was deposited in my - account and then they took it out charged a fee and sent a check to me marked " refer to maker '' on it. I took that to a Bank of America branch and they deposited it into my BofA account. Then a few days later it was taken out of my Bof A account again with a " refer to maker '' error. I again went to Bof - to get information and they put in a request for research. I then had a rep from - contact me and ... |
Bank of America Money transfers other transaction issues August 17, 2016 - A friend of mine is sending me money and he used a feature of sending money over phone using the Mobile banking feature of BANK Of America where one can send money using the mobile number. In my case on - - he initiated $1.00 test transaction from the mobil banking from his mobile and i received a message from bank of america saying a friend has initiated a transaction and amount will be credited to my account. after which i he made - more transaction totaling to - $ and i received Message alerts for all the transaction. Now when i check my account i do not see the amount. I c... |
Bank of America Money transfers other transaction issues March 18, 2016 - On -/-/2016, we submitted an online wire transfer from our company, - - -, to The - - as prepayment for a truckload of methanol that was going out the next day. This payment was seized by either our bank ( Bank of America ), or by the receiving bank ( - - ). It is difficult to tell just who had our money, as each bank said they did not have our money, and that the other bank was responsible. We were told that it was flagged by the Office of Foreign Asset Control ( OFAC ) as somehow being a foreign transaction, or suspicious in some way. The transaction was neither foreig... |
Bank of America Money transfers other transaction issues January 27, 2016 - I have my mother 's financial power of attorney. I 'm also an authorized signatory on her accounts at Bank of America. I handle the payment of all of my mother 's bills. Using BofA online, I requested a transfer from my mother 's BofA checking account to her - - - - account so I could make a payment on her HELOC. Unbeknownst to me, instead of doing an electronic transfer, BofA deducted the funds from my mother 's account, then physically wrote and mailed a check to - -. When - - tried to collect on the check, BofA refused to pay it. - - charged my mother $26.00... |
Bank of America Money transfers other transaction issues October 15, 2015 - On - - I sent a wire transfer on the amount of - from our account on Bank of America, - - - - to a company in -, - -, - Bank, dollar account. The Supplier responded to me one week later that they have no receive the money. Since then I has been in contact with bank of America, wire transfer - - - - and they say they transfer the money to -, but - have not received. I ask for the money to be returned. Nothing have happening and they tell me that - have answer. ... |
Bank of America Money transfers other transaction issues October 7, 2015 - I am purchasing a house and my mother and my sister wire transferred my funds from - which I can use toward the purchase of a house. The wire transfer from my sister - - are held by the Bank of America. The funds came in on - -, 2015. Bank of America requested some additional information from the sending institution in -, such as the name and the physical address of the originator and the complete physical address and the economic need for the wire transfer. They got all the necessary information back on - -. However, Bank of America still does not release the funds. I ... |
Bank of America Money transfers other transaction issues August 21, 2015 - My friend transfers fund to me according to my mobile number and I got a text from BOA saying that my account will be credited. However, I actually did not get the fund. The BOA said that the fund was transferred to the person who had this phone number before me because the phone number is bounded with his/her account, not mine. The BOA has tried to contact the person who received the fund, but got no response. The only solution BOA provided is to suggest me to call a lawyer to sue that person who received the money. - reasons that I wan na make a complaints to BOA : ( 1 ) My friend is requ... |
Bank of America Money transfers other transaction issues August 6, 2015 - Merrill Lynch Wealth Management is throwing obstacles so consumers have difficulty accessing their own funds. On -/-/2015 I went online to do a wire transfer. I input correct B of A account and - numbers. I called M-L to complete the transaction. Several times they tried to transfer me to a financial advisor ; finally I convince them to do the transfer and they confirm is it complete and should fund within a day. -/-/2015 funds are still not in my account. When I call, they say B of A rejected the transfer saying the account does n't exist. I recheck my online data for the trans... |
Bank of America Money transfers other transaction issues July 23, 2015 - I have - accounts with Bank of America, - is a business account the other is a checking account. I made a $500.00 online transfer for - -, 2015 from the business account to the checking account. At the time I effected the transfer I was given a transaction number of # - - - -. This evening when I went to transact some additional business I noticed that my account was short by $500.00. It seems that there were - ( - ) transfers from the business account to the checking account with the following transaction numbers : - - - - and - - - -. As you will see, ... |
Bank of America Money transfers other transaction issues July 22, 2015 - My Sister and I have accounts in Bank of America. She is in - and I live in -. I wanted to transfer $200.00 to her account. I logged in the Bank of America mobile application and used the Transfer Money '' feature. It prompted me for a Cellphone or Email address and the full name of the recipient. I input my Sister 's full name and her mobile number and clicked on Submit. The next day my Sister notified my she had not received the money yet so I called Bank of America. I spoke to one of the associates there and I was notified that the money transfer was sent to an account in - -... |
Bank of America Money transfers other transaction issues May 12, 2015 - I made a wire transfer payment for services to a business in -. Request was made to not to convert and make the payment in - $ only. However, the business in - received payment in local currency. When asked, BofA Wire transfer department confirm that my instructions are to not to convert the currency ; intermediate bank may have converted and asked me to inform the business in - not to touch the money - so that they will help to get the money back and then I can make a - payment again. They money was then taken back from the business but now BofA says they are not sure where the... |
Bank of America Money transfers other transaction issues April 29, 2015 - I sent a wire transfer from my bank to a receipient in - to purchase products but the receeipent said they never received the funds. I called my bank several times requesting to get my money back but I was told to contact the receipient. the receipent is allways saying they never got the money and my bank is saying to contact the receipient. I allways thought money transfer is a safe way to send money but not in this case Please help me get my $550.00 USD ... |