Bank of America Money transfers department,
Domestic (US) money transfer Other transaction issues Pennsylvania
A friend of mine is sending me money and he used a feature of sending money over phone using the Mobile banking feature of BANK Of America where one can send money using the mobile number. In my case on - - he initiated $1.00 test transaction from the mobil banking from his mobile and i received a message from bank of america saying a friend has initiated a transaction and amount will be credited to my account. after which i he made - more transaction totaling to - $ and i received Message alerts for all the transaction. Now when i check my account i do not see the amount. I called Bank of america and they mentioned at the time of transfer i am not registered with my phone number but someone else is registerd ( maybe previous mobile ph number user ) so when my friend transferred money was taken from his account and was sent to the - person. and currently Bank of america collected all the details and are in process of filing a claim. which if the - person agrees they will refund the amount to my friend. If they do NOT agree, i dont get my money back and Bank is not taking liability for this amount.
Bank of America customer in Pennsylvania
Aug 17, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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