Bank of America Money Transfers Complaint

Bank of America Money transfers department,

Domestic (US) money transfer Other transaction issues Illinois

I have - accounts with Bank of America, - is a business account the other is a checking account. I made a $500.00 online transfer for - -, 2015 from the business account to the checking account. At the time I effected the transfer I was given a transaction number of # - - - -. This evening when I went to transact some additional business I noticed that my account was short by $500.00. It seems that there were - ( - ) transfers from the business account to the checking account with the following transaction numbers : - - - - and - - - -. As you will see, neither of these numbers is the same as the original transformation number that I was given. Rest assured, that all my previous transaction numbers that I was provided at the time of the transaction correspond with what later shows up in my online account. I immediately contacted B of A. After waiting on the phone for an hour, I was finally connected to someone by the name - who could offer no explanation as to how or why this happened. She said she would transfer the $500.00 back to my account but she could not do it for value on - -, which is when the erroneous dare I say fraudulent transfer was made by the bank. I asked to be transferred to the manager she said she had just spoken with and I was told there was no manager on duty that could help me which I suspect was a blatant lie.