Bank of America Money Transfers Complaint

Bank of America Money transfers department,

Domestic (US) money transfer Other transaction issues California

I have my mother 's financial power of attorney. I 'm also an authorized signatory on her accounts at Bank of America. I handle the payment of all of my mother 's bills. Using BofA online, I requested a transfer from my mother 's BofA checking account to her - - - - account so I could make a payment on her HELOC. Unbeknownst to me, instead of doing an electronic transfer, BofA deducted the funds from my mother 's account, then physically wrote and mailed a check to - -. When - - tried to collect on the check, BofA refused to pay it. - - charged my mother $26.00 for bouncing a check. BofA claims it was a misunderstanding, that when I complained about them writing a check instead of doing the electronic transfer, they assumed I wanted the check stopped. Even though I specifically told them I needed the account details written on the check so I could contact - to ensure the check was deposited in the correct account ( at - -, my mother has the HELOC and a savings account ). I received a call today from BofA 's " Enterprise Customer Care Resolution Department '' f/k/a " Office of the President and CEO. '' ( At least, that 's the information that was left on my voice mail. ) Clearly, BofA broke the law, otherwise this would not have escalated so quickly. I need to know what my mother 's legal rights and remedies are.