Review and analysis of over 367 complaints against GE Capital Retail
GE Capital Retail consumers have reported over 367 official complaints related to Communication tactics. Out of the 367 consumer complaints against GE Capital Retail, 9% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 35% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
GE Capital Retail Debt collection communication tactics frequent or repeated calls September 14, 2015 - I have been behind on payments on a line of credit from Synchrony Bank for SAMS CLUB ; and have been harassed daily by this bank on an average of - or more calls per day for well over one month. I can not pay the bill as of today, but will be able to make some payment within the next 30 days. I am simply tired of being harassed by the repeated phone calls and I refuse to answer them. This financial institution is more than capable of contacting me by letter as/if needed. I am well aware of the need and obligation for a consumer of financial services to pay one 's balance due on an outstandi... |
GE Capital Retail Debt collection communication tactics called outside of 8am-9pm September 11, 2015 - Multiple calls before - - in my time zone ... |
GE Capital Retail Debt collection communication tactics threatened to take legal action September 7, 2015 - My wife and I have been called repeatedly by Lowe's/.Synchrony Bank by their - call center. They stated we had not paid them since - 2015. That is because our account has been paid off in full. The call center agent accused us of not paying our bills and even asked my wife, ( she is not the card holder ), if she paid her bills. I have spoken with - of the call center reps when he threatened to turn us over to a collection agency. I would like to make other consumers aware that the Lowe 's Synchrony Bank demonstrates very poor business ethics. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls July 19, 2015 - Keeps call 7 times a day. Also early in the mornings and on Sundays and wo n't let up. AMAZON ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls July 2, 2015 - - - - is contacting me in an unprofessional manner. They call me Monday thru Sunday at all hours of the day. Calls come in at all hours of the day and night. It is extremely annoying and upsetting. I had already made payment arrangements with Gap Synchrony Bank, the credit card company. Now, they 're sending me these people to supposedly collect a debt. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls July 1, 2015 - They will not stop calling. They call on ave - times daily. Since - - I have record over - attempted calls ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls June 29, 2015 - This company, - - continuously calls - or more times per day. On - - 2015, I made contact with -, they were calling my work number. I informed them they could not contact me on that number. Once more they contacted me on my work telephone number. I set up a payment arrangement with them on that day to be dated for -/-/2015. On -/-/2015, They called me -. At approximately noon on the -/-/2015, I called them back stating our arrangement. I further instructed they could call me at the number I gave them no more than once per day. If that was not acceptable, then they wo... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls June 28, 2015 - The bill collectors in charge of collecting my - - - now carried by - - called me every single day, often times multiple times per day- in -/-/--through approx. -/-/-. I had no idea that time was illegal until now. I can order statements from my cell phone company to confirm this occurred. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls June 28, 2015 - They continuously call every single day. They call - times a day at all hours of the day. Sometimes it 's minutes after - and there have even been a few after -. They call when I 'm at interviews, doctors appointments, etc. I ca n't even take a nap because they keep calling. I was told that I could contact them once I was able to discuss a payment plan and I even asked then several times to stop calling me but they do n't. The harassment is stressful. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls June 24, 2015 - Synchrony bank calls and hangs up repeatedly everyday several times a day. I had a care credit account with them, which has since been paid off. I filed a previous complaint before because of the same tactics. Complaint # -. Have no idea why they continue to call. I called them about 2 weeks ago and told them to close the account and purge all of my personnal information from their system, that I never wanted to hear from them again. Now the calls have started again. I need help, this company is harrassing for no reason. They have been asked to stop and purge my info. The recorded the call ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls June 20, 2015 - - - - Caller ID noted this companies number at no time have there been any messages left. The caller ID noted Synchrony ''. We work so we never knew who the company was as we were not home for the call. Saturday - I had been woken up by a call from this company they were recording as I could hear beeps intermittently yet I was not told that this was occurring. The call was not for me but for my daughter who has not lived at this address in over 2 years. I related that information, they then began to ask for her contact information. I stated that I would not disclose any information un... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls June 19, 2015 - I am in the process of going through - - - to pay my debt that I have accrued over the past couple of years. They have set up a payment plan that will help me get out of debt in the next few years. I have been receiving calls from Synchrony Bank at my work number when they have my cell phone number as well. From what I understand it is illegal to call a person at work. They have done this repeatedly and sometimes they do n't even say anything and I can tell it is them because my office phone has caller ID. I have contacted - them this and they gave me your website should Synchrony ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls June 11, 2015 - synchrony bank tried to collect on behalf of sam 's club on my account. we never received a bill because we found out later that they sent the bill to the wrong address somewhere - miles away. they would not let me have the address corrected because they said i was not on the account. i have my sam 's club picture id. when i went to sam 's to pay the bill they would not let me for the same reason, i was not on the account. i have tried everything and had my wife call and the info is still wrong. enough is enough, i do not want to shop at sam 's club or walmart because they cant even get an ... |
GE Capital Retail Debt collection communication tactics called after sent written cease of comm June 3, 2015 - I hired an attorney because the billing was not correct and the bank changed the interest rate without my authorization. Once my attorney contacted the bank the debt collectors started sending robo-calls to my wireless telephone number. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls May 30, 2015 - Continual Calls from - customer service/Debt collection - - and - -. When told to stop the calls and contact via mail only, they place on hold or say they ca n't hear you. then disconnect and repeat. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls May 8, 2015 - Synchrony bank starts calling about 1 & 1/2 weeks before payment is due from - until - - or - times a day I have ask them not call they have been getting paid so stop harassing me they use automated/robo calls that messages on my answering machine they send e-mails and they use live persons even though I pay they just keep calling every month all day every day until they receive the payment this has been going 4 or 5 months I have repeatedly asked them to stop to no avail ... |
GE Capital Retail Debt collection communication tactics used obscene/profane/abusive language May 4, 2015 - Hello, I have an account in collections with - - in NY for a previous account I had with -/ Synchrony Bank which was a credit card used for medical bills. We had a balance of $460.00 as of - 2014 with Synchrony Bank which was charged off to - and they are now charging us $1000.00 and will not settle for less than that amount. I have contacted both Synchrony and - attempting to settle for at least $500.00 or $600.00 but they will not work with me. This is the only collection agency that has not been willing to work with us. I do not think it is fair that the charge off... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls April 24, 2015 - I told the creditor that I would get them money when I had money, and they have called up to - times a day while I was trying to sleep. ( I work - shift ) I am trying to figure out a way to take care of the debt, but I am not going to be treated like garbage. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls April 23, 2015 - I have an account with Belks issued by Synchrony Bank. My credit limit is $300.00. Account balance is currently $310.00. Paid past due amount @ $11.00. Received call from agent with - requesting a payment @ $150.00 which has build up to include interest & finance charges. Informed agent that I 'm on a fixed income, have fallen behind in payments. Slowly getting back on track. Informed could make payment @ $50.00 on the - of - at which time would receive my monthly - payment. Agent informed that making a $50.00 payment would do nothing to help the account after my inform... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls April 19, 2015 - The number I listed below call 's the above listed business number - to - times a day and when the phone is answered on my end the line is disconnected. This go 's on 7 days a week. Our answering massage states Thank You for calling - - '' ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls April 10, 2015 - I had an Amazon store card. The card was sold to Synchrony Bank. Synchrony bank repeatedly failed to send me paper statements. I missed a payment due to lay off and they would call me in excess of - times a day. I have since brought the account current but their relentless harrasment and terrible customer service and communication has caused me tremendous stress and anxiety. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls March 29, 2015 - After filing for Chapter - Bankruptcy this creditor, Synchrony Bank ( - - - - ) continuously calls - times per day. They were listed as a creditor in my bankruptcy petition and were sent notification of the filing over - month ago. ... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls March 26, 2015 - This debt collector calls repeatedly, 2-4 times per day including both weekend days, sometimes leaving automated messages. I last answered a call from them on -, during which I informed them up front that I was aware of the state of my account and did not know when I would be able to pay the bill ; I was pushed no fewer than - times to agree that I would have it paid by a certain, arbitrary date so that the caller could leave a note on my account to that effect, which I would then be held to, despite my repeated insistence that I was not certain I could pay by that date. The caller event... |
GE Capital Retail Debt collection communication tactics frequent or repeated calls March 23, 2015 - Calls began - - at -. Then - - at -, - - at -, - - at -, - - at - & - & -, - - at - & - & -, - - at - & -, and today at - & -. I will be sending them a cease & desist letter like I did to - -, - - and - -. These are all robocalls and since this is a cell phone under the - government cell phone plan, I do not appreciate it. I am filing for bankruptcy and these people call - times a day? On a weekend? ... |