Review and analysis of over 33 complaints against Citibank
Citibank consumers have reported over 33 official complaints related to Unauthorized transactions/trans. issues. Out of the 33 consumer complaints against Citibank, 15% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 97% were processed in a timely manner. 15% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citibank Prepaid card unauthorized transactions/trans. issues February 18, 2017 - I had purchased a set of 4 Good Year tires for my car from - dealership in - WI. At the time - or - was offering a $100.00 rebate for the purchase of a set of tires. Good Year was also offering an $20.00 rebate for the particular tire I purchased. The same rebate would have been $40.00 if I had used a Good Year credit card to pay for the tires. - - - - - purchased a prepaid credit card from Citi to put this $100.00 rebate on. Good Year had also purchased a Citi prepaid card for $20.00. After receiving the cards I had misplaced them and thought they were los... |
Citibank Prepaid card unauthorized transactions/trans. issues November 2, 2016 - Like - days ago someone stole my citiprepaid card and they do several transactions without any sign or pin involved that is the first issue then they send me a VIRTUAL prepaid card so I can do transaction in internet I do like - transactions and then the card the card stop working, ,I 'm a - - and they put our salary in this cards and there is not other choice is there or nothing alse so in order to use my money I need a fiscal card but because I 'm on vacations they can not give me only when I 'm on board, and city prepaid do n't have any office in - the country that I live so ... |
Citibank Prepaid card unauthorized transactions/trans. issues October 12, 2016 - I have - Prepaid Cards issued through Citi Bank from -. I have filed - claims because money was not refunded on my card. I have sent documentation in 3 times. The money has not been refunded on my card and I have been going through this since the end of -. They just sent me another letter wanting me to submit the same information that I already have. I want this issue fixed immediately.... |
Citibank Prepaid card unauthorized transactions/trans. issues September 19, 2016 - My citi prepaid/debit card expired and they will not reissue the money or replace the money.... |
Citibank Prepaid card unauthorized transactions/trans. issues September 14, 2016 - On -/-/16, I attempted to log into the Citi prepaid site to check my balance information for my - - payroll card. After several attempts to enter my password and getting rejected, I bypassed the login and entered my card details to see my transactions. I was extremely shocked to see that someone had made an unauthorized bank transfer of $4900.00 from my account on -/-/16. I immediately called Citi Prepaid card services to report the fraudulent transaction. They placed a block on the account to prevent any further fraudulent activity and issued me a new card by mail. They in... |
Citibank Prepaid card unauthorized transactions/trans. issues September 1, 2016 - I received a prepaid debit card from - and issued by Citi. The card was loaded with a predetermined amount, and specifically states that you can not reload the card or obtain more funds than are listed on the card. The card now has a negative balance. I contacted Citi by phone to determine how this is possible given their rules and that it really should be impossible for such a thing to happen. They stated that I had tried to make a purchase greater than the amount on the card and that it was approved due to a glitch or lack of a mechanism in place by the merchant to check for available bal... |
Citibank Prepaid card unauthorized transactions/trans. issues July 12, 2016 - I tried to withdrawal $480.00 at - -, it would n't allow me to withdrawal funds. I checked my account within a day and it showed that the transaction had gone threw. I contacted my bank Citi Bank payroll card on - -. I filed a dispute with me against - -. I called Citi bank back after 10 business days, because I had not gotten a credit, and was told their still working on it 2 days after the 10 day period. I was told their credit risk depart is still working on it. I want my funds and I want them fined for not following the law... |
Citibank Prepaid card unauthorized transactions/trans. issues July 10, 2016 - I have a CITI gift debit card. It expired on -. It still has funds on the card. I spoke to Citi customer service on -/-/16 ( spoke to - and she referred it to - - ) and they would not issue a replacement card or a check.... |
Citibank Prepaid card unauthorized transactions/trans. issues February 13, 2016 - Citi bank issued a promotional VISA card to me and I have about $50.00 left on the card. Citi is saying that the card has expired after 6 months and it has no contact information on the card so I could inquire about the balance. After doing an internet search to try and contact them ( since information was not provided on the card ), I found that their website states that, " The Citi Prepaid Card expires after 12 months from the issue date. '' The card was issued to me on -/-/-, so even according to their website, I should be able to finish using my card. I feel that this is in vi... |
Citibank Prepaid card unauthorized transactions/trans. issues January 29, 2016 - - issued a $50.00 " rebate card '' that showed an expiration date but did not state anywhere on the card that the balance was forfeited at that time. The call center manager - agreed that this was deceptive and had me contact his supervisor, - Agent ID -, a member of corporate support team CITI prepaid. Their phone number is -. The card number is - - - -, - -, - -. This is a horrible practice and should have the same 5 yr ( at a minimum ) time limit that gift cards have as well. ... |
Citibank Prepaid card unauthorized transactions/trans. issues November 11, 2015 - Through my employer I won a $100.00 gift card and I was allowed to select the card ( SEARS ) that I wanted. My intent was to use the proceeds to make a payment on my Sears Card. There were no disclosures or limitations on used listed at my time of purchase. When I received the card later that day electronically, there was a list of limitation applied. I would not have selected their card had I known what I know now. I went to the my local Sears store and the manager advised me I can only use for purchases. I believe this is a deceptive practice and that it should be investigated. ... |
Citibank Prepaid card unauthorized transactions/trans. issues October 3, 2015 - I purchased merchandise from - - using the prepaid card on -/-/-. I returned some of the product to the store between then and was working with -, from - who said the return was processed. We shared several emails and she sent me an invoice that shows the return was processed but I have been checking the account and it does n't show it was received. I also sent an email again to - from -, and no response, a week later, I sent an email to the general email box for - and still no response. ... |
Citibank Prepaid card unauthorized transactions/trans. issues August 26, 2015 - I received a deposit of $50.00 from - - on -/-/2015. I spent a total of - off the card on - at -. I go to the store to make a $7.00 purchase and my card declined yet i still had a - balance. I called them up they said it was a business/company error my money would be back on the card at -. - comes my money is not there, i call again at - on -/-/2015 they then tell me its my fault and i have to wait 8 days to get my money back. I am so fed up with speaking to these people. How can they just take my money and get away with it. I spoke to a guy name -... |
Citibank Prepaid card unauthorized transactions/trans. issues July 10, 2015 - I received a $50.00 prepaid card from - -, issued by Citibank in - 2015. I forgot that i had the card and it expired in 6 months in - 2015Tried calling Citibank to reissue me a new card as the funds were not used ( verified with the agent ) and they refused to issue me a replacement cardNow Citibank has $50.00 more in their account from mePrepaid cards should have a longer expiration dateAppreciate if i can get a replacement card issued. thanks ... |
Citibank Prepaid card unauthorized transactions/trans. issues May 29, 2015 - , - -, Il, -, entity number is -, and the address in Delaware is -, according to the CA Secretary of States - -. So, this company is a customer of the prepaid city payroll. I am not speaking about other Sears, but only what happened to me, that since I was added to their account, and the management kept it a secret, they had also all the powers to control it, spend it and so on. That 's explaine, why I could not get any statements from them, and was fed tomorrows. I have every check that was deposited on the statements and every - says that the money were deposited into... |
Citibank Prepaid card unauthorized transactions/trans. issues May 14, 2015 - I used - - Visa Debit card and they took the $72.00 saying it was pending though it was declined to -. They will not put the money back for eight days so I can not use it. ... |
Citibank Prepaid card unauthorized transactions/trans. issues April 17, 2015 - I received a pre-paid - card from - as a rebate. The expiration date on the card ( - 2015 ) was approximately 3 months after I received it. I used all but $48.00 of the funds, but now that the card is expired it got declined when I tried to use it. - will not issue me a new card for the remaining balance, or offer any alternative compensation. ... |