Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Payroll card Unauthorized transactions/trans. issues Ohio

I tried to withdrawal $480.00 at - -, it would n't allow me to withdrawal funds. I checked my account within a day and it showed that the transaction had gone threw. I contacted my bank Citi Bank payroll card on - -. I filed a dispute with me against - -. I called Citi bank back after 10 business days, because I had not gotten a credit, and was told their still working on it 2 days after the 10 day period. I was told their credit risk depart is still working on it. I want my funds and I want them fined for not following the law