Review and analysis of over 9 complaints against Social Finance, Inc.
Social Finance, Inc. consumers have reported over 9 official complaints related to Taking out the loan or lease. Out of the 9 consumer complaints against Social Finance, Inc., 44% were disputed by the consumer (i.e. the consumer was not happy with how Social Finance, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Social Finance, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Social Finance, Inc. Consumer Loan taking out the loan or lease June 3, 2016 - Received a mail offer from SoFi of up to $98000.00 to consolidate debt. I was preselected to receive up to that amount and maybe more. I applied for less than that amount and was denied. My credit score was over -. When I contacted them they only checked to see that I was supposed to receive the offer. They also told me I would have to apply with one of their other companies at higher rates ( bate and switch ). Then on top of that I later received the same type of offer for up to $93000.00. I am including the offers and looking at the offers I feel they are false advertising and have ... |
Social Finance, Inc. Consumer Loan taking out the loan or lease February 4, 2016 - I applied and was approved for a loan from SoFi on - -. Signed and submitted the acceptance paperwork on - -. Since then, every employee has given me a different story on when the funds will be in my account. I 've been told on three different occasions the funds were ACH 'd into my account and would be available in a few business days. I was given other deadlines by two additional employees for when the funds would be available and those, too, have came and passed. The customer service representatives have no more information available to them than I do when viewing my application... |
Social Finance, Inc. Consumer Loan taking out the loan or lease December 5, 2015 - This concerns a load from SoFi. I filed out all needed paperwork and send all required documents. On -/-/- I received an e-mail saying " congratulations your load has been approved please login and sign your paperwork. ( I have attached that e-mail ) logged in from my phone and tried to sign but only got a blank screen and was kicked off. Called rep the next day was told to use my home computer same issue. Called rep next day he reset and told me to be sure I was using Google Chrome, delete my history and cookies did all those and the same thing. Called rep the next day she stated it was ... |
Social Finance, Inc. Consumer Loan taking out the loan or lease taking out the loan or lease November 24, 2015 - Issue with loan process and how things are handled. I applied for a loan -/-/- and was preapproved.3 weeks later which is the process I signed papers -/-/-. -/-/- I finished signing documents. -/-/- they said funds will be in my account 7-10 days later. This did not happen. I got an email from - - stating that the bank statement did n't verify ( it was a joint account ). SO I gave them my other account with a small credit union -. I got a letter signed from the people at the bank verifying that is was my account. 4 days later I got an email saying they could n't v... |
Social Finance, Inc. Consumer Loan taking out the loan or lease November 17, 2015 - I applied for a loan with Sofi ( sofi.com ). I was approved for the loan. I have not yet signed the papers to receive the loan - that is where the problem occurred. Once they alerted me ( via email ) that I was approved, I logged into my online account, ready to sign the papers for the loan. First, SoFi wanted me to confirm my identity. That makes sense. I had gone through identity checks before, so I was expecting them to ask routine questions. They asked me - questions to identify myself, and - of them were routine. - asked me to identify a street I have been associated with. That... |
Social Finance, Inc. Consumer loan taking out the loan or lease September 30, 2015 - Received mail solicitation for personal loan. I submitted loan application online and uploaded paystub and verification of ID over a month ago. I have yet to receive an answer. When I call for status, they keep telling me that my loan is in underwriting and in the final stage. I feel as if I am being strung along. I have been told that they do not need any additional information. ... |