Review and analysis of over 1,621 complaints against Capital One
Capital One consumers have reported over 1,621 official complaints related to Billing disputes. Out of the 1,621 consumer complaints against Capital One, 18% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 32% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Capital One Credit card billing disputes January 7, 2017 - My credit cards were stolen -/-/2016. When I called into Captial one regarding the issue, I was advised that the case had been created and a case specialist would follow up with me within - business days. Once the month of - was up and I did not hear from capital one, I called the credit card company to inquire about my case and was advise the " case had not be opened '' by a representative by the name of - on -/-/2016. After I was told the case was not initiated, I asked - to created the fraud case for me. Again, I was advised to wait 10 business days and the case specialist w... |
Capital One Credit card billing disputes January 6, 2017 - I have a Kohl 's credit card ( managed by Capital One ) account with automatic bill pay set up. The bill pay was rejected by Kohl 's. I called for an explanation, because as far as I can tell the information was entered correctly. Kohl 's told me to contact my bank to confirm that. I called - - - to confirm that my account was correct, but found that when I logged into the Kohl 's online interface, while I could see my full routing number, I could only see the last - digits of my bank account. - - - suggested that I call Kohl 's for the full information that I gave them. I... |
Capital One Credit card billing disputes January 5, 2017 - My wife, - -, has been told numerous times by Capitol One representatives that her annual fee can be waived if she calls in by a certain date and requests such. This has been done numerous times over the past few years. This time she called in and spoke to an escalation specialist who told her that this would not be possible, despite what she had been told by previous representatives. - asked that this person speak to her husband, - -. The escalation specialist refused to speak to -, stating that - would need to perform some disclosure that he never actually requested. Whe... |
Capital One Credit card billing disputes January 3, 2017 - I was shocked when I reviewed my credit report and found late payments on the dates below : - days past due as of -/-/- - days past due as of -/-/-, -/-/-, -/-/- - days past due as of -/-/-, -/-/-, -/-/- I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes January 3, 2017 - I called Capital One multiple times to try and submit a dispute/chargeback for a product I bought that did n't meet standard. I called multiple times to try and initiate a " case '' against the merchant, but each time I was unsuccessful. My internal capital one " case '' was closed multiple times on the basis that I had resolved my dispute with the merchant on my own. That was untrue, and I have since been told that I can not continue my " case '', as its past the timeframe they allow.... |
Capital One Credit card billing disputes December 31, 2016 - I file a credit card dispute with Capital One Credit card. I disputed a charge of $580.00 charged to my credit card on -/-/2016 from an - marriage agency. I told them I never received any service or merchandise from this marriage agency after my credit card was charged that amount. I told Capital One that I discovered this marriage agency operated from - was a scam after I did a - search and found out multiple complaints on the internet that this marriage agency was a scam. I sent in a letter along with evidence that I did not receive service or merchandise from this agency an... |
Capital One Credit card billing disputes December 28, 2016 - - - I noticed a PAYMENT ADJUSTMENT on - of my - Capital One statements. When I called Capital One, the woman said it was an error & would reverse the charge so I 'd have a - balance. Much to my surprise, the next month it accrued interest and my other - accounts now had multiple PAYMENT ADJUSTMENTS totaling over $1100.00. I called again & they told me the payments were returned form - -, over 15 months prior. Capital One can not provide me which account they were returned from although these are MY credit cards & accounts.I had closed - backing accounts in the past... |
Capital One Credit card billing disputes December 21, 2016 - I paid the monthly payment, online through Capital One 's website, in the amount of $50.00. The minimum amount owing was $46.00. The next morning when I checked my bank account, the site had taken $1400.00 from my account! I called and was told there was a hold on the payment, since they thought it was " odd '' ... .but they could n't do anything about it, except put me in touch with a representative from my bank. My bank said they could dispute the charge, and reverse it, and that 's what I did. I then sent a payment of $50.00 via a check, ( not wanting to go through that nightmare ag... |
Capital One Credit card billing disputes December 19, 2016 - On -/-/2016 I purchased an airplane ticket for the amount of $1900.00 with my CapitalOne credit card. In - of 2016, I disputed $500.00, but the amount actually debited back to the merchant was $1900.00. The merchant contacted me immediately, and I explained that this should not happen, but they did send me a copy of the invoice sent from CapitalOne, which shows $1900.00. I asked the credit card company multiple times to tell me what it was debited to the merchant and how it can be resolved, but they were not willing to provide me with the actual information. After the merchant... |
Capital One Credit card billing disputes December 19, 2016 - In - of 2016 I purchased an - computer at -. By - -, the " new '' computer ceased to function. I took it to a computer shop & was advised to return it to the manufacturer. By - -, - sent a - return shipping label. The manufacturer 's paperwork states they revived it on -/-/16, " repllaced [ the ] motherboard '' & shipped it out on -/-/16. The " new '' ly repaired device did n't get to me until after the 2016 - - weekend. From the second week of - 2016 until -/-/16 at least service tech calls were made to - - - while trying to sign ... |
Capital One Credit card billing disputes December 15, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - -, - - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes December 15, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - 2013 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes December 15, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - 2013 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes December 15, 2016 - I was a victim of identity theft. Credit cards were opened in my name.... |
Capital One Credit card billing disputes December 14, 2016 - after paying off my monthly balance of about $120.00 i used the card for - purchases totaling about $95.00. I then got a statement saying my balance was about $ -.I called the company ( capital one ) and did not get a resolution, only rhetoric. I then canceled the card only to receive an e-mail that repeated the same disputed amounts... |
Capital One Credit card billing disputes December 14, 2016 - My Visa credit account with Capital One was closed in - 2016 with a balance of $9700.00 - with a minimum payment of $98.00 due on - -, 2016. Because my account was closed, Capital One did n't send me any documents and I could n't pay online so I kept calling and finally I was able to get the help necessary to make this payment on - -, 2016. However, Capital One started a weird mechanism of calculating charges to my account - although I did n't have any purchases or cash advances since the closing of my account in -. Between the end of - and the first week of -, they... |
Capital One Credit card billing disputes December 12, 2016 - On -/-/- my Capital One credit card account had an unauthorized charge of $620.00 from - - and $34.00 from -. These charges were immediately disputed as fraudulent activities. Capital One has closed the account and reissued me a new account. But the same amounts from the same merchants were charged to my account repeatedly every month since -/-/- until -/-/- in spite the multiple attempts to change my account no. and credit the same amounts. I have spent multiple hours speaking to multiple agents in numerous occasion about this matter. On -/-/-, they made a res... |
Capital One Credit card billing disputes December 12, 2016 - I rented a car from -. I paid for the car from -. Then - charged my Capitol One Visa card $100.00 for a moving violation in New York. The only problem? I did n't go to New York. I was n't renting the car when the moving violation happened. I called - - they did n't give my money back. Filed a chargeback with Capitol One - they did n't give my money back either.... |
Capital One Credit card billing disputes December 11, 2016 - We rented a car from - from -/-/16 to -/-/16 charging onto CapitalOne Credit Card. On -/-/16, - sends me a letter stating we incurred speeding ticket while using their car and plans to charge my credit card $110.00. When I asked - for a copy of the violation, - refuses to send me a copy of the ticket for verification. When I contacted CapitalOne Credit Card to dispute these charges until I can receive proof of such violation, CapitalOne mailed me documents from - claiming that - had provided proof of the situation. However, the documents I received were ca... |
Capital One Credit card billing disputes December 8, 2016 - capital one bank refues to activate - insurance on accts ending with # - # - # - # -. they prefer to charge off the acct... |
Capital One Credit card billing disputes December 8, 2016 - Capital One has refused to credit my account and have rebilled my account for erroneous charges. -/-/2016 Other Services TRANSACTION REBILL Other Services ; ... - $89.00. Open Drawer -/-/2016 INTEREST CHARGE : PURCHASES Interest Charge ... - $63.00. -/-/2016 Other Services TRANSACTION REBILL Other Services ... - $86.00. -/-/2016 Merchandise TRANSACTION REBILL Merchandise ... - $170.00. All these charges have been rebilled to me and they have applied interest to my account for about $340.00.... |
Capital One Credit card billing disputes December 7, 2016 - A massive problem ; I had a dispute with a copy in -. They said, if I would end the dispute they would refund me. The issue is I do not know if I can trust them. I told this to the capital one agent who called. She said she would three way me on the phone at - today. I see she already reversed the dispute without my permission and I am very upset. I do not like liars and I have gotten a lot of them from Capital one.... |
Capital One Credit card billing disputes December 6, 2016 - I received a bill for an annual charge for a card that I have not used in over a year. I did not see the bill until I received a bill the following month for a late fee and interest for the original $18.00 membership fee. The new total was $33.00. I called and closed my account, but they insisted that I still owned them the $18.00 annual membership fee. Every year up until now they have waived the fee, until now. This is not fair or customer friendly.... |
Capital One Credit card billing disputes December 5, 2016 - I am requesting the recordings Capital One holds of ALL conversations that took place between -/-/2016 to present. I 'm aware that all Capital One calls are recorded as stated by the Capital One employees, and I 'm requesting said calls due to the failed investigation and fraud that has taken place with Capital One. Please reference complaint submission, [ Case number : - ]... |
Capital One Credit card billing disputes December 2, 2016 - Capital One is threatening a lawsuit if I miss another payment on my card ending in -. I 've told them repeatedly that the charges making up the balance ARE NOT MINE!!!!!! I will NOT pay this balance!!! Let them waste their money on a lawsuit. I 'm still not paying for these charges as they ARE NOT MINE!!!... |
Capital One Credit card billing disputes December 1, 2016 - We submitted a payment on - -, 2016 for $300.00 and on - -, 2016 for another $20.00 to Capital One for our credit card payment. We found out a few days later that the bank supposedly rejected our payment. We called our bank, because it looked like the money came out on our side. They said they submitted the payment and that it went through on our side. So they had us call Capital One and have them research it. They researched it and never found the payment. We were at a loss at what to do, because we were out $320.00 total, and did n't want to have to pay again until our mone... |
Capital One Credit card billing disputes December 1, 2016 - On my recent trip overseas I purchased a large appliance at an - -. Since I did not received the merchandise by the delivery date set forth by that store, I proceed it to e-mail them to cancel the order and requested a refund to my credit card charge. That - did not replied to my e-mail nor answered my repeated calls. Immediately after, I called my Credit Card issuer a notify them about the issue and, within few days they reversed the charge. - weeks later, they reapplied the charge stating that the - in question produced a signed receipt of me. I requested from the Credit C... |
Capital One Credit card billing disputes December 1, 2016 - I opened a secured credit card with my own money with Capital One and later decided to close the account because they were charging high interest on my own money. They close the account and report a balance of - on my credit report.... |
Capital One Credit card billing disputes November 24, 2016 - I have docs proof of my purchase was canceled and did not hear from Capital One wanting further docs AT ALL. They recharged me for a purchase that was deactivated because I canceled to the software and now I have to repay? -. Are you kidding me.... |
Capital One Credit card billing disputes November 22, 2016 - I have attempted twice to dispute a reoccurring charge with Capital One.. on both occasions I filled out all of the required paperwork, faxed it in within a few days and each time I call to follow-up I am told my information was not received. I have proof that the fax went through. This is a classic case of the credit card company not wanting to investigate the case and just dismiss the consumer. Terrible customer service! I have been trying to dispute this charge with Capital One since -/-/2016.... |
Capital One Credit card billing disputes November 15, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 60 days past due as of -/-/-, -/-/- and 30 days past due as of -/-/-, -/-/- I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes November 15, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 60 days past due as of -/-/2016 30 days past due as of -/-/2016 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes November 15, 2016 - I paid my total outstanding balance by a check, dated, -/-/16 ; received a statement today saying I was past due and charging me a late fee and interest. I called, they said they still have n't received payment. I sent the check with the preprinted address and window envelope. Where is the check, where is the payment that I made?... |
Capital One Credit card billing disputes November 11, 2016 - I was overcharged for a rental and I never swiped my card or signed for the charge, yet my Capital Once credit card is being charged for an extra $100.00.... |
Capital One Credit card billing disputes November 9, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due -/-/2016 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes November 9, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due -/-/-, -/-/- I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes November 7, 2016 - Capital One - charged me interest on my previous balance before the due date of my statement. My - -, 2016 statement balance was $590.00 with a due date of - -, 2016. I paid the balance in full on - -, 2016 : 12 days before the due date. However, my statement dated - -, 2016 states that Capital One charged me interest in the amount of $5.00. This is the second time that Capital One has charged me interest when I paid the balance in full.... |
Capital One Credit card billing disputes November 6, 2016 - I have a capital one credit card and I was late with one payment. I called and explained my situation to a customer service representative and asked for a goodwill adjustment since I was only late the one time. She informed me that she would dispute the late payment on her end and suggested that I dispute it with the - credit bureaus myself. After disputing the late payment I called capital one back and was told that it was approved and that the late fees would be refunded. The credit bureaus removed the late payment from my credit reports. I then received a letter stating that they report ... |
Capital One Credit card billing disputes September 16, 2016 - Was in - in a tour that turned out to be pressure sales tactic. The guide in the middle of our drive, say that if we do n't buy anything, she 'll will charge us $600.00. This was not an option as we were under their supervision in a van where we did n't know where we were. I figured since we were held hostage, the only way to get out was to pay her using a credit card, then afterward called the CC company to not authorize the charges, - for $590.00 and - for $3000.00. So when I contacted CapitalOne and told them that I did n't authorize the charges they put my request in the th... |
Capital One Credit card billing disputes September 16, 2016 - Simply stated, " if there is no late payment, then there can be no late fee! '' Here are the facts : 1. the credit card company is charging me several late fees from - - tho - - 2. there were no late payments 3.I mistakenly made - monthly payments in one month, the company did not initially credit - of the payments to the following billing cycle as I had intended it to do. 4. viewing on line my payment statements, transaction activity, and activity for this company all indicate equal payments of $25.00 for the period under dispute 5. my own bank records verify, except for ... |
Capital One Credit card billing disputes September 15, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 60 days past due as of - 2010, - 2010 30 days past due as of - 2010 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes September 14, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 60 days past due as of - - 30 days past due as of - - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes September 14, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes September 14, 2016 - I recently missed a payment with Capital One in - and - 2016. I began receiving harassing calls at my place of employment regarding the missed payments. I agreed to setup a payment with Capital One and discovered my account was restricted due to alleged fraudulent activity on my account. I spoke with several agents that were unable assist in helping to explain this issue. I spoke with a supervisor - - on - -, 2016 regarding the fraudulent issue surrounding my account and was advised to provide documentation regarding a suspicious address change - -, 2016. I have n't re... |
Capital One Credit card billing disputes September 13, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - 2016 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes September 11, 2016 - I HAVE A CREDIT CARD WITH CAPITAL ONE. THE MONTHLY PAYMENT IS DUE ON THE - OF THE MONTH. ATTACHED IS A COPY OF THIS MONTH 'S BILL. I PAID MY BILL LAST NITE - - AT -. CAPITAL ONE HAS INDICATED THAT MY PAYMENT WAS LATE AND THAT I WILL BE CHARGED $36.00 AS A LATE PAYMENT FEE. IF MY PAYMENT IS DUE ON THE - AND I PAID ON THE -, WHY AM I BEING CHARGED A LATE FEE. WHEN I CONTATED CAPITAL ONE, THEY SAID IT WAS BECAUSE MY PAYMENT WAS NOT SENT BEFORE -. NOWHERE ON THE STATEMENT DOES IT SAY ANYHING ABOUT THAT. PLEASE HELP.... |
Capital One Credit card billing disputes September 11, 2016 - I 've had contact with Capital One Bank regarding charges being charged to my account that I disputed for day one. Capital One contacted me and informed me that a request to - - disputing the charges were submitted but - advised them that the charge was correct. I disputed the fact that the charge was being paid in bankruptcy not that I was not aware of the charge. Capital One is now saying they can not request the funds back to be credit to my account. This dispute has been going on for two year with no results or support for Capital One. My credit card had a credit limit of - how... |
Capital One Credit card billing disputes August 24, 2016 - I purchased a used computer that was described as 100 % working and never had any issues. The computer I received had defected hardware and the computer was not functioning properly. After researching the problem I ended up finding out that the seller knew of the problem and had information to prove it. I contacted the seller and he continued to lie and say he never had an issue with the computer. Not getting any resolution with the seller I started a dispute with Capital one. The seller fought the chargeback, again saying he never had a problem with the computer and that the issues I was havi... |
Capital One Credit card billing disputes August 20, 2016 - I posted my credit card payment the day it was due, - -. However, I live on the West Coast and was not able to do so until after -, or after - Eastern. As a result I was charged a late fee and interest. When previously trying to pay my bill, their website was often down, preventing me from doing so. I paid my bill on the correct day, and was still charged a fee, despite never having been " late '' before. I called customer service to find out what happened and this was what they explained to me.... |
Capital One Credit card billing disputes August 17, 2016 - not complaining about capital one. need individual attention. i have decided to get back and want returned - from - on my card ending in - i have explained that this merchant was not at all customer friendly and since i disputed the first - on - i have had dealings not fruitful. my daiughter CRied every day at camp with no one telling me or telling me when i called to ask how she was. With the merchants attitude blaming me for my daughter not enjoying camp i seek the - returned please this was NOT somthing i was aware of in terms of his attitude when i filed on - for the d... |
Capital One Credit card billing disputes August 17, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : Account number : - 30 days past due - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Capital One Credit card billing disputes August 15, 2016 - My Capital One credit card account ending in - went to collection around -/-/-. Account got closed and I started getting call from a collection agency named - ( - ) around - - and - told me that my capital one account was closed and had gone to collection and now - was handling the account. I made the payment to - for total balance and believed it to be all resolved. I also received a letter from - stating that I had made full payment on my capital one account. Fast forward in -/-/-, I did my credit score check and found Capital One balance of $60.00 ling... |
Capital One Credit card billing disputes August 15, 2016 - Capital one promised to call and never did they no they are committing a mega crime, I was - asap or i am filing criminal charges. It has been a week and I have not received payment of $2000.00 and all - card remain in collections. This will not only not go away until amount paid in full by - -, -, but my four years of extreme loss due to CAPITAL ONE behavior has also cost me countless hours, and my time is worth something to me I will start adding $100.00 a day late fees as of - -, -. I have been patient for you to do the right thing long enough, this endless stall... |
Capital One Credit card billing disputes August 14, 2016 - I ordered - - ounces of patriott power greens from - around -, received the product and got billed for $58.00 on - -, 2016 and this was a plain one time order and no monthly automatic order was mentioned or talked about.received another merchandise on - - and got billed on - -. I immediately returned the product at the post office, return to sender process.Called the company and cancelled any incoming order. I received a credit on -/-/2016 for $58.00 towards the charge for the -/-/2016..Then on - -, 2016, the company sent me another merchandise and g... |
Capital One Credit card billing disputes August 13, 2016 - I was told I would have a permeant credit of - USD. Not the full amount of - USD - - transaction. The issue is you guys are request more from me. I read the email you sent to my account online. I also called your customer service today. No one had a clue what was going on. I would like to know if my permeant credit is what it states. I received a letter via email stating I had a permeant credit. I am confused and would like someone to call me please.... |
Capital One Credit card billing disputes August 12, 2016 - I spoke to customer service and a suporvisor that said on the call they see it was corrected and they were going to far over the letter of good standings ( never got a fax ) and then they came back to - with no change ( makes no sense ... ) it should be off my report! I have spoken to them numerous times and they say one thing than go another route ... It was from so long ago and i believed at those times it was corrected ... i do not have doc on it bc it was so long ago! But i am hoping they will finally admit what they say on phone and take OFF this inquire finally thank you!... |
Capital One Credit card billing disputes August 10, 2016 - I am disputing a 30 day late on my - credit report. I have a issue with - late payment in - which was a little bit after I moved from - - - - Ga - to - GA - and also thought this was setup on automatic payments do to previous manual payments and asking to be setup on auto billing. I was unaware of any notices sent to my previous address saying that my payment was going to be late or any need of a payment due. Please remove this late payment off all credit bureaus. I really appreciate your assistance... |
Capital One Credit card billing disputes August 9, 2016 - In a nut shell, I have made - purchases with same merchant and had returned the product from - transaction. When I got the bill, I did not recognize - transaction ( $67.00 ) and put a disputed it, Few days later I remember as a legitimate charge. I called the bank and told them to release the money. Since I had made a return with the same merchant, the merchant had issued a credit for that transaction. The actual disputed transaction has no relation to this credit. Since I disputed the transaction through the credit card, the credit card issued a credit, but when investigated, the... |
Capital One Credit card billing disputes August 9, 2016 - The interest on my card is reflected as part of the minimum payment and again applied as a purchase against my available credit. It appears to me to be double dipping. the interest depletes my payment. Reducing the amount applied against balance. Then again applied against the available purchasing power.... |
Capital One Credit card billing disputes August 7, 2016 - Dear sir or -, I 'm weighting this in regards to my capital one credit card I 'm - or 2016 I become ill under the care of a Dictor and - by the Doctior I was having some serious health issues that I 'm only know barely recovering from. Buy the time it was done I apparently missed two payment and they say a third one but that information is in correct the statement come out on the - and I paid it on - - so a complete thirty days did not pass. i did notify my credit card company of my desabilty and how it was keeping me from working..they stated no problems - - we have a... |