Capital One Credit Card Complaint

Capital One Credit card department,

Billing disputes District of Columbia

My Visa credit account with Capital One was closed in - 2016 with a balance of $9700.00 - with a minimum payment of $98.00 due on - -, 2016. Because my account was closed, Capital One did n't send me any documents and I could n't pay online so I kept calling and finally I was able to get the help necessary to make this payment on - -, 2016. However, Capital One started a weird mechanism of calculating charges to my account - although I did n't have any purchases or cash advances since the closing of my account in -. Between the end of - and the first week of -, they have charged me close to $1400.00 - which they themselves acknowledge is neither interest nor purchases, as interest started accruing to my account only in - - according to Capital One 's documented, recorded admission which I have as audio file. The total amount of interest charged to my account was only $300.00. Although I made the minimum payments required since - -, 2016 - $98.00, $160.00, and $130.00 for the months of -, - and -. But Capital One has sent a statement saying that


the amount that I 've already paid over these three months, and the $650.00 Capital One wants me to pay, there is $1300.00 which disappeared into thin air. This kind of criminal and fraudulent calculation of account charges, where they can not explain where the money went is not only exploitative but sucking the blood from American families - illegally and fraudulently - to keep greedy " companies '' like Capital One in luxury. Please investigate this company and start a class action suit as there are bound to be thousands of others customers like myself who are bound to have been cheated and illegally charged money which Capital One can not explain went to. At the rate Capital One is charging me, whatever it is because according to their own admission the interest has been only $300.00, there have been no purchases during this entire period. In a year, this money which is neither interest nor purchases or going toward principle, would be $6800.00 in a year for a balance of $9700.00. This is criminal in its most utmost cruel form. If you can not shut down this company, regulate them.