Capital One Credit Card Complaint

Billing disputes

Capital One Credit card department,

Billing disputes New York

- - I noticed a PAYMENT ADJUSTMENT on - of my - Capital One statements. When I called Capital One, the woman said it was an error & would reverse the charge so I 'd have a - balance. Much to my surprise, the next month it accrued interest and my other - accounts now had multiple PAYMENT ADJUSTMENTS totaling over $1100.00. I called again & they told me the payments were returned form - -, over 15 months prior. Capital One can not provide me which account they were returned from although these are MY credit cards & accounts.I had closed - backing accounts in the past year and have no way to access data.

Capital One customer in New York
Dec 28, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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