Capital One Credit card department,
- - I noticed a PAYMENT ADJUSTMENT on - of my - Capital One statements. When I called Capital One, the woman said it was an error & would reverse the charge so I 'd have a - balance. Much to my surprise, the next month it accrued interest and my other - accounts now had multiple PAYMENT ADJUSTMENTS totaling over $1100.00. I called again & they told me the payments were returned form - -, over 15 months prior. Capital One can not provide me which account they were returned from although these are MY credit cards & accounts.I had closed - backing accounts in the past year and have no way to access data.
Capital One customer in New York
Dec 28, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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