Capital One Credit Card Complaint

Capital One Credit card department,

Billing disputes California

Dear sir or -, I 'm weighting this in regards to my capital one credit card I 'm - or 2016 I become ill under the care of a Dictor and - by the Doctior I was having some serious health issues that I 'm only know barely recovering from. Buy the time it was done I apparently missed two payment and they say a third one but that information is in correct the statement come out on the - and I paid it on - - so a complete thirty days did not pass. i did notify my credit card company of my desabilty and how it was keeping me from working..they stated no problems - - we have a program to protect you while your - is n't well, i said " great thank you ". So much Starting in late - when I contacted them. The following month.i did n't receive a bill in the mail, as well as - and -. I had figured it was all under the program the customer service rep had enrolled me in I thought at the time he had said everything will be on hold


I had been charged for all the months with late fees. Explaining my situation heavily medicated at the time.and what my account was on hold per the gentleman I faked to, stared no it just does n't build intrest and lower your Paynent. I was cocked!! the lady explained I spoke to a manager they returned all the late fee. Again I was thrilled. I descovered there is a 60 day late on my credit report and maybe a 90 I told them all this they reven so they seen there fault and miscommunication of felt do to me being sick and desabled in and out of the hospital that they would remove the late payments but not the credit reporting ones. This is unfair I did what I was told they say they mailed bills now but I never recieved any. Stating you knew you had a bill in your mind.i I had to laugh honestly