Capital One Credit Card Complaint

Capital One Credit card department,

Billing disputes Texas

On my recent trip overseas I purchased a large appliance at an - -. Since I did not received the merchandise by the delivery date set forth by that store, I proceed it to e-mail them to cancel the order and requested a refund to my credit card charge. That - did not replied to my e-mail nor answered my repeated calls. Immediately after, I called my Credit Card issuer a notify them about the issue and, within few days they reversed the charge. - weeks later, they reapplied the charge stating that the - in question produced a signed receipt of me. I requested from the Credit Card issuer an email documentation because I am still overseas and, therefore, do not have access to the document 's hard copies that they have mailed me. They refused to do so. However, I emailed the Credit Card issuer the chat transcripts and email documentation with the - where it is outlined my several request to have the merchandise delivered and my final requested e-mail canceling the purchase. In addition, I submitted my - Passport for signature comparison purposes. I am concern as to what my future options are, should the Credit Card issuer fails to recognized that I had been duped and does not remove that fraudulent charge form my account. For whatever is worth, I am holding an excellent credit rating for about - years.