Capital One Credit Card Complaint

Capital One Credit card department,

Billing disputes California

On -/-/- my Capital One credit card account had an unauthorized charge of $620.00 from - - and $34.00 from -. These charges were immediately disputed as fraudulent activities. Capital One has closed the account and reissued me a new account. But the same amounts from the same merchants were charged to my account repeatedly every month since -/-/- until -/-/- in spite the multiple attempts to change my account no. and credit the same amounts. I have spent multiple hours speaking to multiple agents in numerous occasion about this matter. On -/-/-, they made a resolution and concluded that they were missing a credit of $620.00. But on -/-/-, Capital One issued a rebill of the same amount they credited on -/-/-. On -/-/-, I made another phone call and requested a written explanation and/or computation about this long-drawn issue. According to Capital One they will escalate the said matter and give me a resolution and a follow up phone call within 72 hours. No follow up phone call was received nor a conclusion given. This issue has consumed so much of my time without any resolution. Despite several complaints, they have not resolved the issue in accordance with resolution prescribed by federal regulation. In my limited research I noted under EFTA ( reg e ), a financial institution is required to resolve the issue within 45 days. This has become a burden of mine for a year now. I have been a good customer of this company since -/-/- and has been a responsible consumer since. I appeal to your good office to assist me finalize this matter once and for all.