Review and analysis of over 21 complaints against Barclays PLC
Barclays PLC consumers have reported over 21 official complaints related to Customer service / Customer relations. Out of the 21 consumer complaints against Barclays PLC, 14% were disputed by the consumer (i.e. the consumer was not happy with how Barclays PLC responded to their complaint) and 100% were processed in a timely manner. 24% of consumer complaints against Barclays PLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Barclays PLC Credit card customer service / customer relations March 28, 2017 - I currently serve as an - in the U.S. -. I wanted to bring to your attention to a cancellation of Servicemembers Civil Relief Act ( SCRA ) benefits by Barclays Bank on their - that will likely put many servicemembers in a financial bind, and at the very least is an abuse of those servicemembers ' good faith and trust in Barclays as a financial institution and lender. A little over a year ago, I, along with many friends currently in -, opened a Barclays Gold - with an agreement that the SCRA benefits afforded to me would include a 0 % interest rate on both old and new purchases... |
Barclays PLC Credit card customer service / customer relations February 1, 2017 - On -/-/2017, I went online to obtain my credit score. My credit card company, BarclayCard, provides my credit score for free as part of my cardholder benefits. The online information showed my credit score as -. They also provided a link to a 12-month history of my score, so I clicked on the link. The history showed my score over the last 12 months. What caught my eye was that my score had risen to a high of -, and very soon after had fallen to -. Then it went to - and to the present score of -. I wanted an explanation for the drop from - to -. The site said that if I h... |
Barclays PLC Credit card customer service / customer relations January 11, 2017 - My house recently burned down. I ca n't get online or get a customer service representative on the phone. I have been trying for a week now. I am on hold for - to - minutes at a time and no one ever answers. I do n't want this to go on my credit report but there is nothing else I can do.... |
Barclays PLC Credit card customer service / customer relations December 23, 2016 - I called - by - to tell them I lost my job, and to ask for assistance with payments while I find a job. The representative gave me numbers, all belonging to crooks. One being -. They promised me they 'll help me, and proceeded to try to sell me stuff I do n't want. I spent 30 minutes with them, followed by a hang-up. This is incredibly unethical. I ca n't fathom how they can do this to people during -.... |
Barclays PLC Credit card customer service / customer relations December 6, 2016 - My complaint concerns Barclay Cards- rewards Visa card issued by BarclayCards. I believed this online application was a fraud, a scam and misleading advertisement. On - - I applied for a - credit card when I was getting ready to purchase an airline ticket. At the time of purchase, I was prompt to complete and online application and if approved I would get a $50.00 credit towards my ticket purchased today. I completed the application ; however, when trying to apply the credit card to the - airline ticket purchase, I was not allowed to use the credit card. I contacted the Barcla... |
Barclays PLC Credit card customer service / customer relations November 28, 2016 - I filled a fraud dispute on my Barclaycard Arrival Plus account for " -/-/2015 - - - - '' Barclaycard did nothing about it, so I was left to go after the merchant myself and the merchant refunded the charge two weeks ago. However the credit went to the original card of the purchase ending - which was reported lost and stolen due to the fraud dispute. I am asking this company to fix this issue and to apply the credit to the new account no, also waive all of the fees, interest charge associated with this transaction, and I want them to close this account beacuse I do n't want to... |
Barclays PLC Credit card customer service / customer relations November 8, 2016 - They will not let me access my account without jumping hoops I want them to fix it or take their app down they made get it now I want it fixed or took down as soon as possible every other credit card fixies promblems they do nothing but tell that dept is not open and they tell you there hours I 'm sick of them can I see a lawyer... |
Barclays PLC Credit card customer service / customer relations October 6, 2016 - I contacted - to inquired about my account. I was under the assumption that I had a plus account. The representative advised me that I did not have the plus account and that I had a regular account. She advised me that there was no option for an upgrade on my account to get the plus account and that I would need to apply online for that account, which would be submitting another application for another card. She advised me that if I did reapply and got denied. She advised that I could call in and told them that I applied for the plus card and was denied, that I could the have my account rev... |
Barclays PLC Credit card customer service / customer relations September 14, 2016 - they barckleys constantley mess up my website costing me time and money and i am sick of it i want fixed and i want my time and money this is a joke... |
Barclays PLC Credit card customer service / customer relations September 12, 2016 - I applied for a - - card from Barclays in - of -. There was a Welcome Bonus of - points after paying the annual fee. I paid the annual fee of $89.00 in my first billing cycle but never received the points as promised ( exhibit - ). Shortly after I was approved, Barclays converted the account to an - - - - card, due to the - - merger. Because the old - - product was no longer being offered, I could not look up online to confirm what the requirements were to get the bonus. From my understanding, I met them by paying my annual fee. After I got my new -... |
Barclays PLC Credit card customer service / customer relations September 8, 2016 - My - - expiring next month - they sent out new card and never notified consumer that your current cards are deactivated - we are trying to use are current credit-cards and they will not work for my self and my wife very embarrassing call barclaycard and they said we have reset card not telling the consumer card is deactivated because new cards are sent out so we can not use our credit card for 10 days and we are stuck it was a hassle very embarrassing when card were decline at all retail store and gas station barclay should have notified the consumer all consumer and expidited the new... |
Barclays PLC Credit card customer service / customer relations August 22, 2016 - I called my credit card company to request a letter confirming a transaction ( $6500.00 on -/-/2015 ). I needed this because of a dispute with - regarding a hospital bill I had paid. The representative seemed very confused by my simple request but eventually said that he would " submit a ticket ' for the request. When I had not received anything after 2 weeks, I called once again and asked to speak to a manager. I explained again what I needed and the importance of getting my request completed in a timely manner and was told that the ticket had been sent to the wrong department and ... |
Barclays PLC Credit card customer service / customer relations May 23, 2016 - I had a - - card, and when - ended its affiliation with - they transferred the accounts to -. I never wanted the new - account, and never activated the card that was sent to me. I contacted - to cancel the account. They could n't help me. I contacted - to try to cancel the account - they informed me that I needed to work with the issuing bank. BarclayCard began placing recurring charges transferred over from my - account each month, even though they were never authorized to do so. More than two months ago I called the credit card company and cancelled the account - a... |
Barclays PLC Credit card customer service / customer relations May 22, 2016 - Item purchased not as described and vendor would n't answer means of contact provided on invoice for return, no address provided. As a result of not being able to contact the vendor I opened a dispute ( Case ID - ) with Juniper bank specifically noting I could not get a response from the merchant and an address was n't available. A received a denial letter on -/-/16 stating the vendor had n't received the product back yet and Juniper stated the dispute was closed. I acknowledged said fact as it was the entire reason for opening the dispute and as requested by Juniper I sent a written ... |
Barclays PLC Credit card customer service / customer relations May 4, 2016 - For over 30 days I have been getting a runaround from Barclaycard US regarding problems that I first reported on - -, 2016. I have had numerous attempts at following up some of which are documented in a letter that I will attach to this complaint. That letter should not be posted as it contains sensitive information The initial problems relate to there lack of compliance with their Transaction Alert policy and lack of awareness of or compliance with their Complaint Policy statement. They have also sent out form letters, one of which they claim was sent in error and no one is able to let ... |
Barclays PLC Credit card customer service / customer relations April 30, 2016 - -/-/2016, I filed a complaint with FDIC. -/-/2016 FDIC sent me an email informing me of the following : " Based on our review of the issues you raise in your correspondence, we believe your concerns should be referred to the CFPB for assistance. We have taken the liberty of forwarding your correspondence to the CFPB at the address below. '' CFPB should have recieved the correspondence by now. I attempted to call CFBP today - MST and the automated recording said CFBP was closed & disconneted call. My complaint is very simple : I refinanced my house, in the process the Mortgage company ... |
Barclays PLC Credit card customer service / customer relations April 17, 2016 - I had a - - - card. I had it configured to pay the full balance every month by automatically withdrawing payment from my checking account. - discontinued the - card. Without notifying me, they transferred my remaining balance to a new - -, which I did not want and did not activate. They did not transfer over the autopay settings. I received no written or electronic correspondence that my balance had been transferred, or that any payment was due, until I received a letter today ( - - ) notifying me of a past due payment ( which affects my credit score ) and a late... |
Barclays PLC Credit card customer service / customer relations March 22, 2016 - I have had a card relationship with Barclays for years. I went to use my - - rewards card today and it was declined. When I called in I was told all of my card accounts were closed and would not be reopened. I would like my account reopened as I have done nothing to cause my account to be closed. I 've always paid my bills on time and hardly purchase anything on it, I never let the spending be higher than I can afford to pay monthly. My credit history and score are very important to me. Please contact me via email or through CFPB. Again, anything that can be done to preserve my relat... |
Barclays PLC Credit card customer service / customer relations March 15, 2016 - My Barclaycard - with - Rewards was activated on - -. I was able to use my card without issues aside from a few false positive fraudulent activity alerts on my account but was able to clear up the holds with a phone call. There was actually a transaction where my card was declined and I had called in to Barclaycard to confirm I recognized the transactions, and was told to make the purchase again with assurance that this time it would go through. I was satisfied with the confidence the customer care representative had given me and the call ended there. I was preparing for a travel -... |
Barclays PLC Credit card customer service / customer relations March 9, 2016 - I have a - - Aviator MasterCard issued through Barclays Bank. On - - I made a cash transaction for - at a local branch of the bank I do my personal banking with. While conducting the transaction I discovered that I did not have the available cash that I believed I would have. Later that afternoon I was informed of - convenience checks that were cashed and charged to my account. After, informing Barclays that the checks were fraudulent, they immediately cancelled my card, issued a new card and account number, as well as credited the fraudulent check funds back to my account. ... |
Barclays PLC Credit card customer service / customer relations February 13, 2016 - On - separate out of the United States traveling vacations my credit card company has declined purchases with my credit card, even though they were verbally told and also giving instructions on their online website that I would be doing so including the dates and the countries. I am currently in - and advised the credit card company before leaving of my dates when I would leave when I would return and while I am here they declined my credit card and re-issued another credit card to be sent to my home address in the United States. Since I am still on the - vacation, and they invalidate... |