Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Customer service / Customer relations California

My complaint concerns Barclay Cards- rewards Visa card issued by BarclayCards. I believed this online application was a fraud, a scam and misleading advertisement. On - - I applied for a - credit card when I was getting ready to purchase an airline ticket. At the time of purchase, I was prompt to complete and online application and if approved I would get a $50.00 credit towards my ticket purchased today. I completed the application ; however, when trying to apply the credit card to the - airline ticket purchase, I was not allowed to use the credit card. I contacted the BarclayCard company and explained what happened and was told I should have been prompted back to the credit card but the customer service representative indicated that once I made my first purchase with my new - credit card I would get the $50.00 credit. I have made the first purchase and when I inquired about the $50.00 credit, I was told by the security department that this advertisement/credit was from -, when I contacted Barclay Credit Card company the exact day I completed the application I was told that once I made my first purchase I would receive


said, " Although you passed the screening questions, you will still need to send in additional information. '' I sent in the requested information SS card back and front, CA ID back and front and my bank statement ALL Sent on - -, 2016 nine days passed I contacted the company to about my paper work, they had not I was asked another set of questions and AGAIN, I passed and answered them ALL correctly. The security representative than told me he was going to go through another series of question from public records and if I passed those he would release the block and remove the additional paperwork needed submitting. AGAIN, I passed the second round of screening questions, this make screening questions - rep released additional paperwork needed made my card available for use immediately. He then indicated I could use my card RIGHT NOW!!!. I asked about the $50.00 credit and was told I had to contact - asked about transferring debt said I was cleared so I called back to start the transfers. I was once again asked several screening questions again now I am getting really frustrated because I was just told several hours ago, I was cleared and was good to go. I AGAIN answered the questions got the ALL correct and got the first transfer entered. Low and behold when I tried to add in the second transfer had to answer more questions, called Monday -/-/16 to speak with supervisor got nightmare customer service rep and supervisor both giving me another round of screening questions and new reason for block, so now it ' cash advance, need additional paper work, phone does n't match file, yet I used this same phone number to activate my card and my ID address does n't match file. Wrong, my application indicates - - and physical address, my CA ID bank statements show both address. Now I feel this company has gotten so much person info from me I believe I will be scammed at - yrs old my info will be used and I should not have been treated like this Want investigation to be sure this company will not use my info. want to cancel card want investigation for mislead ad $50.00 credit and why was I screened 7 different times and why was my home phone allowed to be used to activate my card all these seems illegal and like a scam to get elderly info to use for future credit applications or fraud or identity theft. Reps dispectful