Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Customer service / Customer relations Utah

I applied for a - - card from Barclays in - of -. There was a Welcome Bonus of - points after paying the annual fee. I paid the annual fee of $89.00 in my first billing cycle but never received the points as promised ( exhibit - ). Shortly after I was approved, Barclays converted the account to an - - - - card, due to the - - merger. Because the old - - product was no longer being offered, I could not look up online to confirm what the requirements were to get the bonus. From my understanding, I met them by paying my annual fee. After I got my new - card I used it in - of -, hoping that would trigger my - points I never received ( exhibit B ). By - I used Barclay 's secure message service on their website to submit a complaint and ask where my points were ( exhibit C ). I was told I did n't meet the requirements ( even though I paid my annual fee ) because I did n't make a


Hoping for a better resolution from Barclay 's - team I contacted Barclay 's on a secure - message to ask where my points were ( exhibit D ). I was promised I would see the points on my next statement. I was not notified that I failed to meet the requirements. My next statement would be -, I did n't receive a statement that month. - was the last statement I ever received in - ( exhibit E ). I did n't receive a statement until - of -. There was nothing on the statement. Nothing due, no rewards points, no balance, nothing ( exhibit F ). Fed up and frustrated with Barclay 's I forgot about the account. I 'm now just realizing I 've been charged an annual fee for my second year, and two late payments. If Barclay 's will not keep their word of honoring the original agreement of rewarding me - points upon paying my first annual fee in -, and will not honor their promise to reward me my points when I asked for them in -, I ca n't be expected to pay an annual fee on this account. I 've since been charged two $25.00 late payment fees because I have n't paid off the 2nd year annual fee on time. I will not be paying the annual fee, or the late payment fees, as Barclay 's has broken our agreement. $89.00 - 1st annual fee ( paid in full - Exhibit A ) $89.00 - 2nd annual fee ( only paid $25.00 in - - Exhibit G, and $51.00 in - - Exhibit H - of the fees before realizing Barclay 's never honored agreement )