Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Customer service / Customer relations Massachusetts

For over 30 days I have been getting a runaround from Barclaycard US regarding problems that I first reported on - -, 2016. I have had numerous attempts at following up some of which are documented in a letter that I will attach to this complaint. That letter should not be posted as it contains sensitive information The initial problems relate to there lack of compliance with their Transaction Alert policy and lack of awareness of or compliance with their Complaint Policy statement. They have also sent out form letters, one of which they claim was sent in error and no one is able to let me know who, if anyone has my letter to them and when or if anyone will ever respond. I have been unable to reach anyone at Barclaycard US who can escalate this to someone who might help.