Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Customer service / Customer relations Georgia

I have a - - Aviator MasterCard issued through Barclays Bank. On - - I made a cash transaction for - at a local branch of the bank I do my personal banking with. While conducting the transaction I discovered that I did not have the available cash that I believed I would have. Later that afternoon I was informed of - convenience checks that were cashed and charged to my account. After, informing Barclays that the checks were fraudulent, they immediately cancelled my card, issued a new card and account number, as well as credited the fraudulent check funds back to my account. This is where the problems begin. That same - transaction, plus fees, has posted to my account almost dailey, to the point where the overcharge has reached -.


They say " every time they try to enter a correction into the system, it reverses itself and instead shows as a charge to the card ''. They say they are aware of the problem, they are working on it, but until they work out a solution, my only recourse is to wait. Also, they inform me that I am not the only one affected by this issue. However, they continue to send me over limit emails and my payment due is based on a figure that is - above what I believe my balance to be. On Sunday morning - - I called to ask about the payment and the incorrect figure they told me there is nothing that can be done and for me to just make the payment. I also, asked if they could tell me what my true balance was and was told that they could not. This problem has been going on for six weeks to this point with no end in sight. If Barclays knows what the problem is as they say they do. Then why wo n't they correct it. I find it difficult to believe that they are even working at resolving this problem. At this point I 'm extremely concerned about this issue being reported to the credit agencies as a bad debt, affecting my credit rating, as well as not knowing what my actual true account balance will end up being. I am left to wonder what and when this will be resolved. I get no information from the bank at all. I have to contact them for any updates, at which I 'm told just to continue waiting. I would formally like to file a complaint against Barclays to resolve this problem before my I 'm stuck trying to restore my credit and am having to fight to have charges that I 'm not responsible for removed.