Review and analysis of over 26 complaints against USAA Savings
USAA Savings consumers have reported over 26 official complaints related to Customer service / Customer relations. Out of the 26 consumer complaints against USAA Savings, 27% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 96% were processed in a timely manner. 19% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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USAA Savings Credit card customer service / customer relations December 6, 2016 - Dear CFPB, This letter is a complaint against USAA. In this complaint, you will see that I was mislead by advertising that failed to clearly expose fees and that I was misinformed by multiple USAA representatives on the phone. Additionally, I was avoided by USAA customer service on multiple occasions and a Senior Representative lied to me. My complaint explains how I was charged $290.00 in fees that USAA refused to refund when unsuccessfully attempted to resolve my complaint with USAA 's customer service. My complaint starts when I received an advertisement in the mail regarding a USAA cre... |
USAA Savings Credit card customer service / customer relations September 27, 2016 - attempted to settle for less than balance due approx. 6-7 weeks ago. usaa refused my offer & ended negotiations. I asked if there was a waiting period to call back to attempt to settle again. customer service rep stated no. I called back yesterday for the first time since my original attempt & rep refused to speak with me stating I was n't eligible at this time. I asked what that meant, rep refused to disclose reason. I requested supervisor & was refused. I warmly disconnected, called back to reattempt to find out reason I could n't settle, & a second time I was told the same thing. I requeste... |
USAA Savings Credit card customer service / customer relations July 27, 2016 - The issuing company, USAA, phoned me and told me the - credit cards I had with them had been compromised & that they would have to issue new ones. OK, an inconvenience but not a problem. I have been a customer of USAA for 54 years. I asked if they could expedite shipment of at least - of the cards since I do use them ( or have been able to use them 'til now ). They said OK, & in a couple of days ( after I had destroyed the old cards as directed ) - new card arrived at my house. I followed instructions to activate it and the voice mail then told me it was ready to use. I later tried to... |
USAA Savings Credit card customer service / customer relations May 22, 2016 - I take no pleasure in having to file a second complaint ( for an issue I thought USAA was handling, albeit very slowly, but has not been willing to resolve in over 3 months ). I have been a USAA customer for over - years with an excellent payment history on credit and no insurance claims history. I have an - credit score. Prior to this my Dad, a retired - - - had been USAA 's loyal customer for - years with nothing but wonderful things to say about his insurance company as well as banking, investment and credit card accounts. At this point I can not say the same. Customer se... |
USAA Savings Credit card customer service / customer relations February 1, 2016 - Recently, I filed a dispute with - in regards to my - - - credit card. - was reporting the account on my credit bureau twice and had an incorrect balance ( $14000.00 ). On -/-/- - sent an update to the bureau 's that removed - of the duplicate accounts from my credit file, however the failed to update the correct balance and payment history on my account, but put that the updated information was as of -/-/- making it appear to other creditors that I had not made a payment on my account since - of - resulting in my account being 4 months past due. ... |
USAA Savings Credit card customer service / customer relations December 12, 2015 - That time on month again. I need to file the monthly complaint against this group. ( USAA - - - - -, T- - ) For the - knows how many th time they have the log in screwed up. Support refuses to answer the phones. They continue to HARASSS me about this - " paperless '' - when they ca n't even run a web site. probably - time complained about it. ... |
USAA Savings Credit card customer service / customer relations November 12, 2015 - I spoke to - at the ceo 's office of usaa about my complaint that was previously filed and they did state that they were in the wrong. they stated their 3rd party company who set up the payments never hit the process button to begin the repayment schedule. They advised to me that they would remove the late fees attached to the account, -, -, -, and as well update the credit reporting agencies that the delinquencies were to be updated and removed, and leave me with an outstanding principal balance they are demanding I pay to the account. I asked why it is I have to pay the remaining... |
USAA Savings Credit card customer service / customer relations May 20, 2015 - Bankruptcy discharged -/-/-. USAA credit card was discharged in that bankruptcy. In -/-/-, my USAA checking account was overdrawn due to insurance policy charges. I called USAA to give them updated bank account information, as I have no way to deposit money into USAA checking due to location. They debited the insurance charges from my new checking account, but referred my overdrawn checking account to a collection agency. As soon as I learned of this, I submitted a check to them in the amount of -. Thinking this was resolved, and the check having cleared, I told the collection age... |