USAA Savings Credit Card Complaint

Customer service / Customer relations

USAA Savings Credit card department,

Customer service / Customer relations Georgia

Bankruptcy discharged -/-/-. USAA credit card was discharged in that bankruptcy. In -/-/-, my USAA checking account was overdrawn due to insurance policy charges. I called USAA to give them updated bank account information, as I have no way to deposit money into USAA checking due to location. They debited the insurance charges from my new checking account, but referred my overdrawn checking account to a collection agency. As soon as I learned of this, I submitted a check to them in the amount of -. Thinking this was resolved, and the check having cleared, I told the collection agency to stop calling me, as I had paid the debt directly to USAA. Today I called USAA and was informed that the payment was applied to an outstanding credit card debt, and they would not reverse it. I told the senior banking agent at USAA, named -, that I included that credit card in by bankruptcy and that it was a violation of law to collect that debt. She told me I was wrong and disconnected the call. Attached are the credit card statement that they posted to my account for the - time since -/-/-, and my bankruptcy petition and discharge.

USAA Savings customer in Georgia
May 20, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with non-monetary relief

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