USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Customer service / Customer relations Wisconsin

Recently, I filed a dispute with - in regards to my - - - credit card. - was reporting the account on my credit bureau twice and had an incorrect balance ( $14000.00 ). On -/-/- - sent an update to the bureau 's that removed - of the duplicate accounts from my credit file, however the failed to update the correct balance and payment history on my account, but put that the updated information was as of -/-/- making it appear to other creditors that I had not made a payment on my account since - of - resulting in my account being 4 months past due. This caused another lender to significantly reduce my credit line less then 48 hours after the update - sent to the bureaus. I called - to get this resolved, I spoke with - representatives from the - - - ( - - - ). Both informed me that I needed to fill out there disputes form and mail it in with a complete copy of my credit report. I informed them that I have already filed the dispute with the credit bureau directly and that under the fair credit report act /


and report which is - pages long which would cost me near $10.00 in just printing charges and then additional charges to ship it, not to mention the - hours I have now spent on the phone trying to get this resolved and an additional - minutes each way just to the store. This is highly unacceptable. I have met my legal requirement to get this matter resolved. I scanned into there system the paperwork and evidence that they require for resolution which is above and beyond the legal requirement to get this corrected. They have caused adverse action to be taken against me within - hours of there mistake and could cause additional adverse action to be taken that - not be reversible. I am already being told that additional inquiries will be necessary in order to reverse the adverse action once the correction has been made by - which will further deteriorate my credit score. - made not - but - mistakes, and after following the proper legal course of action they do not wish to own up to there mistake and fix it with out causing additional delays and potential damage to me. No other financial institution has this requirement, it is not a requirement mandated by any law. They need to fix there broken process and correct there error immediately.