Review and analysis of over 59 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 59 official complaints related to Customer service / Customer relations. Out of the 59 consumer complaints against U.S. Bancorp, 19% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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U.S. Bancorp Credit card customer service / customer relations February 27, 2017 - Requested assistance with disputing a charge on -/-/2016, more than two months ago. Still have not received resolution or assistance.... |
U.S. Bancorp Credit card customer service / customer relations February 13, 2017 - Hello, After being a US bank credit card customer for 18 years and always paying my bill in full and on time, they totally DEFRAUDED me!!! US Bank incorrectly charged my " no annual fee '' account an annual fee. I contacted them and was told " no issue it was an incorrect charge and would credit the account ''. They did but only many months later and then charged my account appr. $50.00 in penalties, fees etc. I spoke with - supervisors and both said, " the charge and additional fees were an INCORRECT and would be reversed but I needed to pay the $97.00 ASAP or it would be turned to col... |
U.S. Bancorp Credit card customer service / customer relations January 10, 2017 - Card suspended with no prior notice and no arrearage, for alleged missed payment despite web posting showing next payment due - -, 2017, and no indication that anything was amiss or irregular.... |
U.S. Bancorp Credit card customer service / customer relations November 30, 2016 - I am a long time customer looking to be product traded to another credit card, as my needs have changed. Other companies have done this for me in the past and I requested twice to have this done and have been refused. There is no reason why this ca n't be done.... |
U.S. Bancorp Credit card customer service / customer relations September 20, 2016 - I 've had a Fidelity Investment Reward - - card for several years. - - - was the issuer. When I got the card I set autopay to pay the balance in full each month. This worked perfectly for many years. Recently Elan Financial Services acquired the Fidelity line of business. They cancelled my old - - card and issued a new -, which I did n't receive until - due to travel. But in -, during the transition, an automatic charge was processed through -. Before the automatic payment was made, the account was converted to - and Elan cancelled existing automatic pay... |
U.S. Bancorp Credit card customer service / customer relations September 10, 2016 - US bank is marketing and selling its - perks travel rewards credit card with a lot of benefits. However, I have this card for more than 33 days now and I absolutely have no access to their promotion site and the offers they are marketing. I have been lied and cheated muitlple times by the customer care. Sometimes, I have been told that the offers are not for everyone but when I insisted that the credit card benefit booklet I received mentions all these offers and there is no targeted offer clause. Then, I was transferred to different departments and this has been happening for more than a m... |
U.S. Bancorp Credit card customer service / customer relations August 31, 2016 - I have - Fidelity Visa cards issued by Elan- Bank. - account, ending in -, was a new account opened directly with US Bank when Fidelity switched card issuers. The second account, ending in -, was transferred from the previous Fidelity card issuer, -/Bank -. I have several issues related to my - accounts for which I have not received satisfactory resolution from customer service. 1. The account ending in - has a substantial balance on a 0 % APR promotion. My Elan statements show the promotion expiring in -. The original promotion terms with - stated the 0 % ra... |
U.S. Bancorp Credit card customer service / customer relations July 29, 2016 - I am listed as an authorized user on my husband 's credit card account. I did not give my consent to be an authorized user for - - and US Bank. I discovered that my personal information was used when it appeared on - -. I want these credit cards removed off of my credit report. also, I want the hard copies inquiry removed from my history... |
U.S. Bancorp Credit card customer service / customer relations July 26, 2016 - Elan Financial Services has recently taken over servicing my Credit Card from -. In conjunction with the takeover, they have mistakenly blocked valid transactions due to suspected Fraud, they have limited the ability for me to see transaction history on-line, and they have reduced my reward earning.... |
U.S. Bancorp Credit card customer service / customer relations June 29, 2016 - US Bank - - Reward Visa Card - I made one $2000.00 payment online that somehow got processed twice on a card that only has a - limit. The double transaction resulted in my bank account being overdrawn by $1200.00 by the end of the day. I called to have the 2nd payment returned to me and was told that what happened was known issue and it would be 7-10 business days before I would have my money back. I could n't wait that long to be without that much money. So I called again to see if they could speed the process for me. I spoke to a supervisor who gave me a fax number and had me fa... |
U.S. Bancorp Credit card customer service / customer relations April 7, 2016 - I am an Arizona-based - - - that provided consulting services for large projects. For approximately 35 years we have banked at what is now the - bank. In the early - 's we were retained to provide consulting services for a project in Oregon. the project required my on-site presence. - did not have banking services in the area. Accordingly, we established a relationship with the U. S. Bank. In - the Oregon client elected to stop the project and subsequently advised that they did not have the resources to compensate my partner and me for the services we had provided. As a... |
U.S. Bancorp Credit card customer service / customer relations January 4, 2016 - I have a credit card with US Bank. I made several attempts to pay the balance via telephone and internet. Phone kept on hanging up and internet log in did n't work. After I finally got to talk to somebody the bank charged me $170.00 dollars in fees. And because I was 21 days late I am sure I was reported to credit reporting agencies. I feel I was treated unfairly paid my balance and close the account. ... |
U.S. Bancorp Credit card customer service / customer relations November 6, 2015 - I applied for an - - card through Elan Financial. They had been soliciting me for months, so I decided to apply for the card. I was declined for the card through Elan and was notified when I called that the card was declined due to my prior 2008 bankruptcy. The underwriter noticed that the bankruptcy had been so long ago that he concluded that he would resubmit the card for manual underwriting and suggested I call back in 2 days. When I phoned back to gain knowledge of the result of the card decision. I was speaking with - at ext - and she shared information and spoke to me in a wa... |
U.S. Bancorp Credit card customer service / customer relations October 21, 2015 - I filed an complaint with US Bank on -/-/2015, I advised US Bank that, Title 15 U.S.C. 1681s-2, Responsibilities of furnishers of information to consumer reporting agencies, '' mandates the reporting of only accurate, verifiable information. Put another way, the FCRA requires that all items on my credit report must be verifiable, accurate and complete. In this regard, I hereby requested a copy of the original contract, signed by me, that began this alleged debt. This copy must contain my authentic signature, and must be mailed to the address provided below. As I am sure US bank are aware, i... |
U.S. Bancorp Credit card customer service / customer relations October 21, 2015 - I filed an complaint with - - - on -/-/2015, I advised - - - that, Title 15 U.S.C. 1681s-2, Responsibilities of furnishers of information to consumer reporting agencies, '' mandates the reporting of only accurate, verifiable information. Put another way, the FCRA requires that all items on my credit report must be verifiable, accurate and complete. In this regard, I hereby requested a copy of the original contract, signed by me, that began this alleged debt. This copy must contain my authentic signature, and must be mailed to the address provided below. As I am sure - -... |
U.S. Bancorp Credit card customer service / customer relations August 25, 2015 - I have sent Power of Attorney and Death Certificate via fax to US Bank on -/-/2015 and -/-/2015 so that I can address fraudulent charges on the US Bank Credit card that my parents used until my mother 's death on - -, 2015. Every time I call them they transfer me around and state that they did n't get the materials. This has been going on for over 3 weeks now. I would like to be able to speak with the fraud department to deal with the fraudulent activity and then to close the account. - - : - -, KY -Phone : - ... |
U.S. Bancorp Credit card customer service / customer relations August 18, 2015 - I have a secured credit card through Elan Financial Services ( EFS ), which has a balance of $300.00 with a security savings account attached to it holding $500.00. In - I contacted EFS to inquire about closing this account. The first problem I had was with the Customer Service Representative ( CSR ). She acted like she did n't want to be bothered and kept answering my questions with - word answers. Since she would n't elaborate in her answering I had to ask many questions, for which she sounded like she was getting frustrated with me. At the end of the conversation, what I knew was ... |
U.S. Bancorp Credit card customer service / customer relations August 12, 2015 - I have a US Bank secured credit card with a $1000.00 credit limit. That is the amount of the deposit I made with US Bank to get the card. While I have had credit issues in the past because of the economic collapse I have recovered from those issues. I have not had a delinquent payment for over 5 years now. All the issues on my credit report are old. When I took out the secured card I understood that I could add money to my account at anytime thereby increasing my credit limit. Recently I decided to add funds to that account, I contacted US Bank and was told that I could not add funds to that... |
U.S. Bancorp Credit card customer service / customer relations July 31, 2015 - I overpard my balance on a credit card by $15.00 and three months later I still can not get a refund. I think I 'm owed the over payment plus interest. ... |
U.S. Bancorp Credit card customer service / customer relations June 30, 2015 - Paid annual fee of $75.00 at US Bank - - credit card sign up for the promised and published benefit Bonus Award Night - Redeem Gold Points for two or more consecutive Award Nights and the last night is free. Exclusively for cardmembers ''. However, the benefit was terminated from at - -, 2015. ... |
U.S. Bancorp Credit card customer service / customer relations June 17, 2015 - Online Account Information with US Bank does NOT provide customer 's current interest rate information. This information is only offered on paper statements ( or PDF images of same ). If banks want to move to paperless systems the customer should be able to view ALL the data that is provided on paper statements and should not be required to make a special request for it to be mailed. It makes no sense. Thank you! ... |
U.S. Bancorp Credit card customer service / customer relations May 20, 2015 - I have a us bank credit card that I make monthly payments and do n't use a lot.I went to go buy a new phone and my card was declined, I promptly called them and my card is in bankruptcy i have NEVER filled for bankruptcy nor do I EVER plan to. when I contact the card company i spoke with the bankruptcy department and they looked into the case they got in contact with with the lawyer that had the case for bankruptcy that the card was being held under And he told them that the ssn # was wrong and he did n't understand why they were contacting him since I was not his client he said its a case of ... |
U.S. Bancorp Credit card customer service / customer relations May 15, 2015 - LONG STORY SHORT : UPON CALLING US BANK WHEN NOT RECEIVING STATEMENTS FOR MY CREDIT CARD, I WAS ADVISED MY ADDRESS WAS CHANGED IN -/-/-. I REQUESTED TO CHANGE BACK TO PREVIOUS ADDRESS WHICH IS ALSO ON MY CHECKING ACCOUNT. THIS TOOK - PHONE CALLS AND - DIFFERENT DEPARTMENTS. MY - REQUEST WAS TO GET STATEMENTS FROM THE -/-/- DATE FOR MY RECORDS. WHILE ON THE PHONE -/-/- IT WAS $5.00 PER STATMENTS. WHEN I PHYSICALLY WENT TO THE BANK IT WAS NOT $6.00. I NEVER INITIATED THE CHANGE AND SHOULD NOT BE CHARGED. - ISSUE : IF I NEVER INTIATED THE CHANGE THAT SHOULD BE THE H... |
U.S. Bancorp Credit card customer service / customer relations April 3, 2015 - Dear -. I offer them a - payment on the account to have the account paid, and have my credit card report clear. Thanks for your time and attention - - ... |