Resources for resolving common issues with Advance America, Cash Advance Centers, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Advance America, Cash Advance Centers, Inc. and work to get a response. After your complaint is forwarded, Advance America, Cash Advance Centers, Inc. has 15 days to respond to you and the CFPB. Advance America, Cash Advance Centers, Inc. is expected to close all but the most complicated complaints within 60 days.
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Advance America, Cash Advance Centers, Inc. Payday loan can't contact lender can't contact lender December 2, 2016 - I RECEIVED A CALL FROM A COLLECTION COMPANY NO NAME OF THE COLLECTION COMPANY WAS GIVEN THEY STATED I OWED - ASKED HAD I BEEN SERVED I ASKED FOR THE DOCUMENTATION THEY SAID DO YOU WANT TO PAY THE - I STATED I DONT KNOW WHAT THE CHARGES ARE FOR I AGAIN ASKED FOR THE DOCUMENTATION AND THE COMPANY NAME TO CONTACT LEGAL COUNSEL THEY STATED THEY WILL BRING DOCUMENTATION TO COURT AND HUNG UP... |
Advance America, Cash Advance Centers, Inc. Payday loan can't stop charges to bank account can't stop charges to bank account November 4, 2016 - I defaulted on my loan and they tried cashing the check for the full amount after I had already paid part of my balance down and my bank will not cash it if the money is not there. I get hit with non sufficient funds fees every time losing - dollars everytime. Making it harder for me to repay them back. I have - loans out one at - and one at Advance America. I will never be able to pay them back if I continue to lose money for NSF fees on top of the ridiculous fee for taking the loans in the first place to repay back.... |
Advance America, Cash Advance Centers, Inc. Payday loan payment to acct not credited payment to acct not credited August 1, 2016 - I had a payday loan many many years ago with Advance America ( I think ) that was paid however, it 's still reporting that I have an outstanding PDL.... |
Advance America, Cash Advance Centers, Inc. Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect July 29, 2016 - It started on Monday - I received a message from my father 's ex-wife 's daughter frantically telling me a company was contacting her concerning a claim against me. The next day I get another message they called his ex wife and told her the same. Mind you they 've been divorce over 12 years. The same day I get a call from my mother claiming thw same thing. So I call and am advised I am being charged $920.00 for a payday loan from Advance America from 2 years ago including interest and legal fees. I was told I would be taken to court and or arrested and possibly garnished if I did n't conf... |
Advance America, Cash Advance Centers, Inc. Payday loan can't contact lender can't contact lender July 25, 2016 - Filed chp - and included all loans, being harassed for payment by - and -. My attorney contacted them to cease and desist. They continue to harass me with emails threatening a lawsuit.... |
Advance America, Cash Advance Centers, Inc. Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect July 22, 2016 - I received a loan in 2014 that I defaulted on and have now been receiving harassing phone calls to my employer, family and elderly grandparents. This debt collector states that they are a Lawyers Office `` - - - - '' and I have called them back multiple times and representatives have been extremely violent and harassing. These phone calls have been back to back to my employer and are putting my employment in jeopardy. This " Lawyers Office '' has threatened my grandparents that I am being sued and only have - hours to respond in regards to this matter. I have contacted the Advan... |
Advance America, Cash Advance Centers, Inc. Payday loan can't stop charges to bank account can't stop charges to bank account July 18, 2016 - I am having problems with a payday loan. Yes, I took out the loan over a period of three years and paid an enormous amount of interest and loan fees. I have been threatened with felony charges for a check you have to leave them until the loan is paid back. I ran into financial problems and moved away from - -, Texas. The collection department told me I needed to come up with $970.00 or a warrant would be issued for my arrest. I asked them if I could pay it out, and she told me I needed to pay $240.00 for 4 months. I told her I was already in a financial pinch and that would be too mu... |
Advance America, Cash Advance Centers, Inc. Payday loan charged bank acct wrong day or amt charged bank acct wrong day or amt July 15, 2016 - I received a Pay Day loan of $550.00 and could not pay on due date so I started to pay little at a time until I was left only with $180.00, on - - 2016, Advance America deposit my check withdrawing from my account $550.00, I immediately went to the office of Advance America and they told me that 's the way they do business. Question, is this legal procedures? I was planning to take care of the $180.00 the end of the month.... |
Advance America, Cash Advance Centers, Inc. Consumer Loan managing the loan or lease May 26, 2016 - In desperation to quickly cover a few unplanned expenses, I took out a $500.00 installment loan from Advance America. I knew the interest would be high. And it was. Very. But, " desperate times ... etc '' I thought. I began the process of paying back my loan when I noticed the miserable, almost non-existent amount the principle had gone down. Out of the $470.00 (? ) given thus far, a meager $68.00 went beyond their interest rate. The real culprit however appears to be a line item detailed as " CSO fee ''. Example : My last payment for $200.00 ( $100.00 more than the minimum due... |
Advance America, Cash Advance Centers, Inc. Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect May 25, 2016 - Lender keeps contacting me Harrassing me to pay them back in full when I clearly stated I am currently not employed and I could try to make small - dollar payments until I start working. They said if i didnt pay in full or in - payments of $88.00 dollars they were going to take me to court. I tried to set a payment plan and they keep harrasing me calling me to threat me to pay them or I will go to court.... |
Advance America, Cash Advance Centers, Inc. Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect May 20, 2016 - I did n't pay my loan on time I try going back to the office Advance America to pay and they did n't took my payment now there calling my job they call my phone every day they talk to my supervisor and they told me there taking me to court I 'm a single mom of - kids my rent is really high and I ca n't pay what their asking I try to make a plan arregement but they denied it I 'm really stress out please help... |
Advance America, Cash Advance Centers, Inc. Payday loan can't contact lender can't contact lender May 19, 2016 - I took out a - advance in 2009 to advance america.I get a threatning call today saying I need to pay them - this month or thell take out of my pay.they said the tried to attempt to send court papers to my old adress and it went unanswered.this isnt fair.this happened to me few months ago with someone else and they took - mo iut of my pay.can I file bankrupcy to avoid this? I never got a chance to give court my answer... |
Advance America, Cash Advance Centers, Inc. Payday loan can't contact lender can't contact lender May 13, 2016 - This company sent me an email stating they have tried to contact me by phone and by mail. I have received no calls nor have I received any mail other than the email I received today -/-/2016. I just want to know if this company is legitimate.... |
Advance America, Cash Advance Centers, Inc. Debt collection communication tactics threatened to take legal action May 12, 2016 - Advance America autodials my number and leaves a message each day. There are also several different numbers being used to autodial my number ( some from -, -, -, -, - and some others ). I have had - different collection companies call stating they represent Advance America and would be serving me on my job ( they left a message with the office assistant stating this information and our calls are recorded since it is a school ). However, once I contacted an attorney, the company blocked my number and then it was sold to another company. Now the new company calls from so many d... |
Advance America, Cash Advance Centers, Inc. Payday loan payment to acct not credited payment to acct not credited May 2, 2016 - I received a loan from this company with a large interest rate on the loan. I am unable to pay the ballooned interest rate and wrote them a letter stating I wanted to cancel the loan and pay the interest rate. They excepted my payments of $150.00 ( - ) in which the loan was $1000.00. which my account balance should be $700.00, they tried to take $1200.00 from my account. They are being not being reasonable and they continue to call family members harassing them stating I am a dead beat and not paying none of my bills.... |
Advance America, Cash Advance Centers, Inc. Payday loan can't stop charges to bank account can't stop charges to bank account April 24, 2016 - I have enrolled in a Debt Management Program and contacted my payday lenders to revoke authorization for ach payments. Advance America responded to my email and agreed to stop the ach. The email included my account number for tracking purposes and the email address associated with the account. On -/-/- they went forward and withdrew the entire amount of the loan despite being contacted by me and by the Debt Management company. When I contacted them they said they had no record of a communication between us and they had never received any information from the company I was working with. I ... |
Advance America, Cash Advance Centers, Inc. Payday loan can't stop charges to bank account can't stop charges to bank account April 15, 2016 - Advance America -, Colorado continues to charge my account the wrong amount bi-weekly. I have not authorized the amount. I have called them multiple times regarding this and they choose to avoid it and continues to try and withdraw the money. ... |
Advance America, Cash Advance Centers, Inc. Consumer Loan problems when you are unable to pay April 7, 2016 - My first payment was missed due to my son being - and not having any PTO available. I informed Advance Anerica Representative of this and he stated that he would note the account. I am continuing to be harassed daily with multiple phone calls to my home and cell and even work after they were instructed not to call my workplace. They have also gone to my workplace to attempt to collect the payment. Since then my regularly scheduled payments have gone through as well as the payday loan. They are very badgering and do not assist when you truly need a payment moved or placed to the end of your ... |
Advance America, Cash Advance Centers, Inc. Payday loan received a loan i didn't apply for received a loan i didn't apply for March 30, 2016 - I am responding to your contact about collecting a debt. You contacted me by phone at - and - as well as mail - - - - - - NC, also address - - - - - - -, NC on -/-/- And identified the debt as Advance America this matter has been in dispute since - have been back and forth with this company over and over since - and - about this debt I have expressed to this company many times that I had identity fraud and sent them the paperwork that they want me to fax over back in - this company has been harassing my family and leaving messag... |
Advance America, Cash Advance Centers, Inc. Payday loan can't contact lender can't contact lender February 16, 2016 - I received a payday loan and prior to the due date of the loan Advance America contacted my wife on her phone line as a reminder to pay on due date. My number is active should of been the only number contacted unless the loan was past due and my wife was contacted as a reference ( as intended when her info was left ). My wife has now received 2 calls from advance america. ... |
Advance America, Cash Advance Centers, Inc. Payday loan can't contact lender can't contact lender January 12, 2016 - I do not want this lender to contact me anymore period. ... |
Advance America, Cash Advance Centers, Inc. Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect December 28, 2015 - I was issued a payday loan with Advance America, of $1000.00 with the APR of 137.37 % and a Finance Charge of $130.00. I have had a loan with AA off and on since -/-/-. For the past few months when I would re-loan, I would inquire if there was any arrangements that I could make with them due to my being financially incapable of continuing the payday nightmare, I was reassured each time that nothing was available and the only option I had was to just pay the loan as agreed. During -/-/-, when paying at the time - or - payday loans became utterly impossible, I begin to read t... |
Advance America, Cash Advance Centers, Inc. Payday loan can't stop charges to bank account can't stop charges to bank account December 14, 2015 - I received a loan from Advance America, - - - - - -, Oh -, -, Fax -. I got myself trap in the unrelenting cycle, but paid as required every month. My wife lost job and I had to make some financial decisions. I am on a small SSI income. My first order of business was to find a way to get out from under this cycle. I found a program thru a debt relief -. They contacted Advance to negotiate an agreement to paying off the loan. Advance refused to speak with them even under a POA. We could not understand why. - contacted me and ask me to go in a request a rect of ba... |
Advance America, Cash Advance Centers, Inc. Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay December 10, 2015 - Advance America contracted a company to collect this debt. The company called my wife 's phone 5 times in a row, and then called my employer repeatedly as well. My wife called back, and she was told they would be arresting me. My wife was anxious and in tears. I called back and spoke with -. - was verbally abusive, and swore at me. I mentioned his tactics being a violation to FDCPA and that I would file a complaint with CFPB. - said to shove the FDCPA up my -, and he 'll file it for me. He called from -, and told me to go to Advance America and pay now, or my - was going to j... |
Advance America, Cash Advance Centers, Inc. Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect December 3, 2015 - I contacted the lender at Advance America and let her know about my financial hardship situation. She processed the court papers and had a third party call my uncle and my friend about getting the papers processed. I have stayed in contact with them about my loans. I keep getting harassing phone calls from them more than one a month. my uncle, mom and friend recieve phone calls from a third party in Texas for Advance America. ... |
Advance America, Cash Advance Centers, Inc. Payday loan payment to acct not credited October 8, 2015 - Advance America Cash Advance ; - - - - T- -, ( - ) - or FA- ( - ) -, Rep : -/-/- - Cash Advance was $ -Option to pay $250.00 in full or $100.00 per month and up -/-/- with balance owing $360.00. The complaint that stands out with issues : -/-/- - paid $100.00 on the loan but it only went toward the principle of $1.00 interest but no decrease in the principle balance with a new total amount owing $250.00 on the account. Only Installment Payments, '' as interest or added on per month. This procedure have been changed within several months... |
Advance America, Cash Advance Centers, Inc. Payday loan charged bank acct wrong day or amt October 3, 2015 - Advance America charged my bank account that was already closed after the date the loan was due. I was expecting this check that I had written them to post the day the loan matured. I then received multiple fees and it caused another payment to return because of those fees ( $35.00 each and they presented it twice plus the one that returned because of those fees ; resulting in - in overdraft fees ) which ultimately led to my bank account being closed. Additionally, they have been advised via written notice to not contact my place of employment and they have called 4 times a day since the ... |
Advance America, Cash Advance Centers, Inc. Payday loan received a loan i didn't apply for September 25, 2015 - On -/-/15 I noticed an unauthorized deposit in my checking account in the amount of $800.00 from Kickstand Lending. I never heard of Kickstand lending, I have not applied for a payday loan, I did not sign any loan documents either with a wet signature or electronic signature and I certainly did n't give them authorization to access my checking account. My bank is disputing the deposit at this time. I also just checked my credit report and a company by the name of - - - at - - - - requested my credit history on -/-/2015 on behalf of Kickstand Lending. I did n'... |
Advance America, Cash Advance Centers, Inc. Payday loan charged bank acct wrong day or amt September 16, 2015 - -/-/-, I applied for and received a payday loan in the amount of $400.00 from Advance America. The total amount owed was $470.00 on -/-/-. On Approximately -/-/2015, I went to Advance America and paid $300.00 in cash, leaving a balance of $170.00. I was supposed to go back to Advance America on -/-/- to make the final $170.00 payment but did not because I was ill. I called them to apprise them of this and told them that I would be in to pay my balance once I felt better. On Wednesday, -/-/- I spoke with Advance America again and told them I was still ill, in fac... |
Advance America, Cash Advance Centers, Inc. Debt collection improper contact or sharing of info contacted employer after asked not to September 15, 2015 - Left a voice mail on my phone threating to serve papers at work, they also spoke to my supervisor, and told her they were going to serve papers - at work. Then this person threatened me with criminal charges. Check fraud t be exact. ... |
Advance America, Cash Advance Centers, Inc. Payday loan received a loan i didn't apply for June 26, 2015 - I received a $500.00 loan from Kickstand Lending that was deposited into my checking account. I called my bank and them right away. They agreed to remove the $500.00 from my account and stated they would remove the fraudulent inquires on my credit reports. All but - has removed the inquiries. This is very degrading on my report! I have no reason to ask for a payday loan and do not want that reporting as it is fraud. I filed a few complaints with - about this and they have yet to remove it. I have great credit and charge and pay my bills. I do not want my creditors thinking that I 'm ... |
Advance America, Cash Advance Centers, Inc. Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay June 15, 2015 - I have been getting calls to work threatening me to be sent to court and also on my personal phone I have already contacted advance America to find out who they sold my account to and that company ca n't find me on file there # is - and it is called first financial but the company that I am paying is called also attorney - - in Georgia their # is - I just need help in verifying if it is a legitimate company and I am paying off a debt please help me ... |
Advance America, Cash Advance Centers, Inc. Debt collection taking/threatening an illegal action sued w/o proper notification of suit June 11, 2015 - Here is the email I got from Cash Advance collectionfrom - -- & gt ; Find Your Warrant Copy : - which will be going to release on Monday evening -This is the - final chance for you. This Legal Proceedings issued on your Docket Number - with - of - - - Company in order to notify you that after making calls to you on your phone number we were not able to get hold of you. So the accounts department of - - has decided to mark this case as a flat refusal and press legal charges against you. This is the - final chance for you. This Legal Proceedings issu... |
Advance America, Cash Advance Centers, Inc. Payday loan charged bank acct wrong day or amt May 16, 2015 - This company took $180.00 fom my checking account on - -, 2015 and the full balance of $880.00 on - -, 2015. They are refusing the refund the $180.00. ... |
Advance America, Cash Advance Centers, Inc. Payday loan charged fees or interest i didn't expect May 14, 2015 - I currently have - $300.00 payday loans from - different storefronts in my neighborhood : -, - -, - - - and Advance America. I also borrowed an installment loan in the amount of $2600.00 from - - in -/-/-. I am drowning in debt and I ca n't handle it anymore. I need some relief. This is very stressful and expensive. I first started using payday loans about 6 or 7 years ago. My current situation of using multiple payday loans every two weeks started at the end of -/-/-. My roommate moved out and I had to figure out how to cover all of my housing expen... |
Advance America, Cash Advance Centers, Inc. Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay May 11, 2015 - This is the e-mail that I received, I want to know if this is legit - Original Creditor : Advance America ( Cash Advance ) Subject : Unpaid debt of Advance AmericaFile Number : - : $ - ClientWe regret to inform you that due to your unpaid debt amount of $570.00 to Advance America ( Cash Advance ) from today we have passed your case to court. You are now to be contacted by official court attorneys, who will notify you of the hearing date. Therefore you will be served a subpoena to appear at court where you can present your defense. We still have not received any payment or answer from ... |
Advance America, Cash Advance Centers, Inc. Payday loan can't contact lender May 8, 2015 - On - -, 2015 - from Advance America called my job and left a message at around -. I returned his call, from my personal cell phone, at - to inform him that calling me at my employer is no longer acceptable. He said he understands. On - -, 2015 at - - from Advance America called my job, this time I answered. I told him that I can not speak about this over the phone. I returned his call at - from my personal cell phone and reminded him that it is no acceptable to call my job phone. He said that he was never told that. Today, - -, 2015 I will be sending a lette... |
Advance America, Cash Advance Centers, Inc. Consumer loan problems when you are unable to pay May 5, 2015 - I ended up in a financial bind as a single mom with no help or support and no government assistance and ( should have known better ) got a payday loan then title loan through Advance America. I had a - in the family and suffer an illness that has caused me to miss work. I 've asked for leaniency with this company and they call me - times daily while at work, show up at my boyfriends home and leave notes on his door, call my daughters phone - times daily and they have been asked to stop doing all of this. I would gladly work with them and pay my debt if they were n't so intrusive, rude... |
Advance America, Cash Advance Centers, Inc. Debt collection improper contact or sharing of info talked to a third party about my debt April 24, 2015 - We received a phone call from - from someone named - - working for - Investigations. She said she was verifying I was at this phone number because there is a lawyer about to file in court about - payday loans from 8+ years ago. She had my old address and drivers license number and the details of the debt. She said to contact a lawyer named - - in - -, VA at - to discuss. She said there would be a warrant within 24-48 hours. The lawyer 's number had been disconnected. When I called the - number, the voicemail said the phone belonged to - -. I googled this ... |
Advance America, Cash Advance Centers, Inc. Payday loan can't stop charges to bank account April 22, 2015 - I draw a low goverment check each month. No goverment check can be touched by no one. Stop haraasing me.. Stop contacting my bank etc.. ... |
Advance America, Cash Advance Centers, Inc. Debt collection false statements or representation impersonated an attorney or official March 25, 2015 - A man named - said that he was a legal courier for - and - - and he was going to attempt to deliver legal papers to my door and place of employment he left me a number to call to stop this effort - when I called that number I spoke to a man name was undisclosed he had the last - of my social security number he did not read me the mini Miranda when I asked him if the call was recorded he said we do not record our calls mop also informed me that I am not being sued and his company 's name is - processing I told him that I will not be paying this debt because I have not had a... |
Advance America, Cash Advance Centers, Inc. Debt collection communication tactics frequent or repeated calls March 20, 2015 - Repeated calls being informed that they are trying to serve me some legal documents. Misrepresenting themselves and leaving threatening voicemails. Constant and frequent calls with none on the other end and ghost calls to relatives. Cease and desist emailed and faxed. I have - - and they are stressing myself and my - year old mother. ... |