Review and analysis of over 95 Checking Account complaints against Discover
Discover consumers have reported over 95 official complaints related to Checking account. Out of the 95 consumer complaints against Discover, 22% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 100% were processed in a timely manner. 24% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Discover Bank account or service deposits and withdrawals July 29, 2016 - The problem is with Discover bank debit card. It is going for 6 weeks and not yet resolved. Every time I call they are not able to give me any time estimate for the resolution. Each time they tell me that finance department is working on it. There are 2 transactions dated -/-/2016 in the amounts of $4.00 and $4.00. These are not valid transactions. They are not able to give any information on these transactions. Their phone number is -. My last contact was with supervisor -. The debit card is associated with checking account that ends in -.... |
Discover Bank account or service deposits and withdrawals July 25, 2016 - Discover Bank is mishandling my account and not doing as they state when it comes to disputes putting me in danger of my account. I do not trust the way they have handled my account. They are being dishonest in their accounts and making it my issues that they have mishandled it and stating that they will take up to 45 days to correct their issues and problems.... |
Discover Bank account or service account opening, closing, or management July 9, 2016 - On - - 2016 my Discover Credit Card had a fraudulent charge and it was canceled and a new one issued. I received the new Discover credit card on - - and activated it with no problems. However I have not been able to log into by Discover Bank account ever since this date. Discover Customer Service keeps telling me it is a technical issue. It is unbelievable to me that 21 days later I can not log into my Discover on line Bank account due to a Discover Credit Card issue. Discover Bank is an online bank. I need online access to it.... |
Discover Bank account or service account opening, closing, or management April 27, 2016 - Please refer to case number : - I open my discover bank checking account when I see the - dollars promotion after - Direct Deposits. I have made - direct deposits through my payroll to my discover banking account, but they refused to give me the opening bonus as they promised when I open my account. When I open the account and put the promotion code in, there was no indication or notification that it was by invitation only. The system accepted the promotion code and says I will receive - dollar bonus after - direct deposits. ... |
Discover Bank account or service account opening, closing, or management April 9, 2016 - I signed up for a checking account during a Discover Bank Checking promotion where they offered a $300.00 Bonus when you open a Free CashBack Checking account with direct deposit. Discover 's own terms stated that to receive $300.00 bonus : 1 ) account must be opened between -/-/--/-/- using offer code - ; I opened my checking account on -/-/-. 2 ) at least - Direct Deposits of $250.00 or more must be received within 90 days of account funding. I had - direct deposit payments completed with $300.00 each on -/-/-, -/-/- and -/-/-. ... |
Discover Bank account or service account opening, closing, or management April 4, 2016 - -/-/-, I received in the mail an offer from Discover bank to open a checking account and link direct deposits to receive a welcome bonus of $300.00. I submitted the application online using the promotion code and supplied information to fund a new account from an existing checking account with another bank. I noticed after a couple weeks that I did not receive any follow-up communications from Discover nor had my initial deposit been taken from existing checking account to fund this new account. I contacted Discover 's customer service and after researching they realized they had a syst... |
Discover Bank account or service account opening, closing, or management March 25, 2016 - We received an offer from Discover for a bonus for new checking account for current Discover card holder that promised $300.00 for new customers who opened an account and makes - direct deposit of $250.00. I applied for an account -/-/- with offer on discover website with the promo code given, and the promo code shown up as accepted on the application web site. Fast forward 2 months, I contacted Discovered after -- direct deposits have been made and the bonus amount had not shown up. The customer representative who I spoke up said my account qualifies for the offer, and the ... |
Discover Bank account or service account opening, closing, or management March 15, 2016 - Opened a new checking account under a promotion offering $300.00 after setting up payroll direct deposit. I fulfilled my obligations for the bonus but the bonus was denied. ... |
Discover Bank account or service deposits and withdrawals March 3, 2016 - Through out the month of - I have had multiple issues with Discover Bank. I have had this bank for roughly two years and I never encountered so many issues with them like I have had in these recent past weeks. Discover Bank does not have any physical branches or services like deposit accepting ATM 's, they also do not offer any form of overdraft protection. Discover Bank does offer mobile deposit which they claim to be a convenient way to have deposits made quick and efficient to customers checking account. It is not so convenient as most items are not credited until one business day. I had... |
Discover Bank account or service account opening, closing, or management February 29, 2016 - Hi, I have had a credit card account in good standing with Discover for several years, and was pleased ( at the time of account application, not now ), to receive a promotional checking account offer for a $300.00 sign up bonus with conditions of sign up by -/-/-, and make - direct deposits within 60 days. Here is the full situation : a ) The application was opened on -/-/-. The final screen said something along the lines of 'pending ' or 'more info is needed ', and it was my understanding ( as with credit card applications ) that a specialist would look into the account... |
Discover Bank account or service account opening, closing, or management February 27, 2016 - Discover cancelled - of my charge cards followed - CD 's and finally my checking account at the time my credit score was over - and had no issue with the banking I sent them letter and they called and told me it was a business decision. I am turning - in - could this be age discrimination. I have a copy of the letter I sent if you would like a copy. ... |
Discover Bank account or service account opening, closing, or management February 27, 2016 - I signed up for a Discover credit card last year, and shortly after received an offer in the mail for a $300.00 checking promotion ( please note that this came to me at my address and no one else has lived here in over seven years ). I filled out the application -/-/-, was granted the account, and fulfilled all other terms required to meet the promotion. I realized that I never received the promotional money while filling out taxes this year and contacted Discover, only to hear that I was n't eligible for the promotion because I was n't 'targeted. ' No one can explain why I got a letter... |
Discover Bank account or service problems caused by my funds being low February 22, 2016 - I do have a cash back checking account with Discover bank - - - -, UT, -, and the - number is - and the account number is - ). The Discover bank mistakenly input my bill payment amount as of - dollars paid to my Discover Card on - -, 2016. The statement balance of my Discover card is just - dollars. Apparently this transaction is voided. But, Discover bank billpaymnet service provider - tried to withdraw the invalid fund from my cash back checking account with Discover bank twice on - - and -, 2016 without my knowledge, which led to insufficient ... |
Discover Bank account or service account opening, closing, or management February 19, 2016 - In - of 2015, Discover Bank 's customer service person advised me by phone that, following 3 different months of writing more than - checks/month on my money market checking account, I had reached the limit, and that a - month would cause this account to be closed. This message was confirmed in a D. B. letter dated -, which I received in early -. I then wrote - checks, including - to the IRS for - - estimated tax payment due -. However, on -, I learned that this account had been closed - when D.B. sent me a check for $ -. The consequences of D.B. 's act... |
Discover Bank account or service deposits and withdrawals February 17, 2016 - I received a targeted offer from Discover bank to receive a $300.00 bonus however after fulfilling the terms of the offer, they would n't give me the bonus and stated that I was not part of the offer. ... |
Discover Bank account or service account opening, closing, or management February 10, 2016 - I opened my Discover account under a promotion they were offering to receive $300.00 cashback for signing up with them before - -, 2015. I opened my account on - -, 2015 and deposited $250.00 at that time. The terms of the offer were as follows : Open to current Discover credit cardmembers or deposit customers, excluding current or previous - - customers. Account is subject to approval. To receive $300.00 bonus : 1 ) account must be opened between -/-/2015-/-/2015 using offer code Bonus- ; and 2 ) at least two Direct Deposits of $250.00 or more must be receive... |
Discover Bank account or service making/receiving payments, sending money February 9, 2016 - I had an online savings account with Discover Bank and logged on - time in -, 2015 and could not access my accounts. No one could tell me what was going on with my account. I finally had to try to call the CEOS office and got someone to tell me my account was frozen. To this day I do not know what the reason was for my account being frozen and never received any letter explaining what went on with my account. When Discover Bank froze my account, they prevented my bill payments from getting paid. Thus resulted in all kind of fees and even my credit cards being cancelled because so many pa... |
Discover Bank account or service account opening, closing, or management February 5, 2016 - Discover Bank mailed flyers to Discover Credit Card holders advertising a $300.00 checking bonus upon opening a new account and meeting direct deposit requirements. I complied with all the requirements, sent an online message to which a representative responded that I met the requirements and would receive the bonus offer by -/-/16. Upon following up, I was told that I was not 'targeted '. Even though I received the mailer and opened the account ; which the confirmation page shows the bonus. ... |
Discover Bank account or service account opening, closing, or management February 3, 2016 - Back in early - of 2015, I saw a promotion for Discover bank where if you have a Discover credit card and never had a Discover checking account, you can use promotion code " - '' to open a new checking account, and after - direct deposits, the bank will issue a $300.00 bonus into the account. I had a Discover credit card and never had a Discover bank account, so I signed into my Discover credit card account online and tried signing up for a new checking account using the said promotion code. Discover bank 's system accepted the promotion code as valild, that 's when I decided that... |
Discover Bank account or service account opening, closing, or management February 2, 2016 - Hello, I opened an account with Discover Bank and a bonus offer code of -. Through this bonus if Discover Bank received an ACH deposit to my account for over - dollars per month I would be eligible for a - dollar bonus. I met these requirements as of - 2015. Their fine print states that the bonus will be deposited within 30 days of fulfilling the deposit requirement. I opened my account - - 2015. I have spoken to Discover Bank on two different occasions now and they have not been clear about depositing the bonus owed to me. ... |
Discover Bank account or service account opening, closing, or management January 27, 2016 - I opened a checking account with Discover Bank on - -, - during a promotional period that offered a $300.00 reward for opening a Discover Cashback Checking account and making two direct deposits within 90 days of account opening. During the online application process I saw a notice confirming that the promotion had been applied, but I also called shortly after I had finished applying and had a customer service representative confirm my eligibility for the promotion and that it had been applied to my account. I completed my second direct deposit on - -, - and waited a whole ... |
Discover Bank account or service account opening, closing, or management January 26, 2016 - I signed up for a checking account during a Discover Bank Checking promotion where they offered a $300.00 Bonus when you open a Free CashBack Checking account with direct deposit. To receive $300.00 bonus : 1 ) account must be opened between -/-/2015-/-/2015 using offer code - ; I opened my checking account on -/-/15. 2 ) at least - Direct Deposits of $250.00 or more must be received within 90 days of account funding. I had - direct deposit payments completed with $250.00 on -/-/15 and -/-/15. This falls within the time period of 90 days since the openin... |
Discover Bank account or service account opening, closing, or management January 22, 2016 - I signed up for a Discover Bank checking account using promo code : - to receive a $300.00 bonus. I fulfilled all the requirements outlined in the fine print and Discover said it was a target promo only open to a few people. It did not state this anywhere on the promo page when signing up for the promotion. I was already a Discover credit card member and it allowed me to apply the promo to my account. Here is the fine print of the deal which I completed every aspect including the direct deposits needed and I am a current Discover credit cardmember. " Open to current Discover credit card... |
Discover Bank account or service account opening, closing, or management January 22, 2016 - I VIEWED A PROMO OFFER -.THE PROMOTION STATED AFFILIATED OR PAID BY DISCOVER BANK TO PLACE THESE PROMOTIONS SO THEY CAN NOT BE DENIED BY DISCOVER BANK.THEY HAD A NUMBER OF PROMOTIONS AND THEY WERE NOT ALL THE SAME ON THE E-PIRATION DATES BUT I FOLLOWED THE FIRST E-PIRATION PROMO DATE.IT STATED THAT YOU COULD GET AS E-HIBITS SHOW, OF $100.00 DOLLARS IF YOU OPENED A SAVINGS ACCOUNT AND DEPOSITED $10000.00. THE OTHER STATED THAT IF YOU DID - DIRECT DEPOSITS OVER $250.00 IN SI-TY DAYS OF OPENING CHECKING ACCOUNT YOU WOULD GET A BONUS -.THE E-PIRATION ON THIS PAGE WAS - -, -... |
Discover Bank account or service account opening, closing, or management January 13, 2016 - Discover bank is not honoring it 's promotional bonus of $300.00 for a new checking account. I have met all the requirements as outlined in the terms and conditions of the offer below. I have contacted Discover regarding the bonus on multiple occasions including both telephone and email. Their initial response confirmed my eligibility of the offer. Their subsequent responses denied the bonus to my account. My efforts to obtain this bonus through Discover directly have been exhausted. The offer terms are included below, which have ALL been met : - Offer Code : - Open to current Discover... |
Discover Bank account or service account opening, closing, or management January 12, 2016 - Discover bank requires a SSN to open a checking account and does not allow the use of an ITIN. Spoke to multiple agents who all said that I simply would not be able to open a checking account ( despite having a credit card and savings with them ). It also states on the bottom of the application that they need either of the -, not necessarily a SSN : " Important Information To help the government fight the funding of terrorism and money laundering activities, federal law requires financial institutions to obtain, verify and record information that identifies each individual and entity that ... |
Discover Bank account or service account opening, closing, or management January 11, 2016 - Opened checking account with Discover Bank and fully expected $300.00 from signup bonus. Emailed Discover twice, said I was eligible and that they were looking into it by escalating my issue. Waited for 1 month+ expected bonus post date. ... |
Discover Bank account or service account opening, closing, or management January 6, 2016 - I was offered a promotion to open a checking account with Discover Bank. I had to meet a requirement to earn this promotion. The details were clear on my account application. I decided to open the account. I set up direct deposit with my employer and this has been ongoing. The requirement to earn the account promotional bonus was to set up direct deposit totaling at least $500.00 within the first 90 days. Discover Bank received the second direct deposit on - -, 2015 that put me over $500.00 in total direct deposits. This account was opened on - -, 2015. The details of the promo... |
Discover Bank account or service account opening, closing, or management December 20, 2015 - I opened a checking account online in Discover website on -/-/2015 and used a promotional offer from Discover. The offer code was " - '' and as per offer terms and conditions if I open the checking account within - and complete - direct deposits of each no less than $250.00 within 60 days, then I will get $300.00 bonus in my checking account. My account was opened on -/-/2015 and I did complete - direct deposits ( each direct deposit was much more than $250.00 ) only within 30 days of my account opening. However, so far I have not received the $300.00 bonus in ... |
Discover Bank account or service account opening, closing, or management December 11, 2015 - Discover bank offered a promotion of $300.00 to ALL customers who set up a new discover checking account, if they had a previous relationship with Discover, and had - direct deposits come in of at least $250.00 within 60 days of opening up the account. ( they later changed the terms, however stated since I opened my account before the change, I was grandfathered into the promotion ) Their terms stated that the bonus would be " automatically '' applied 30 days after fulfilling their requirements. However, it has now been more than 30 days since I had the - direct deposits go into the ... |
Discover Bank account or service account opening, closing, or management December 3, 2015 - Discover Bank has failed to honor their promotion to credit my account with $100.00 after I opened and deposited $1000.00 into a checking account. Please read the attached Discover Bank messages. In the -/-/15 message Discover Bank clearly states that I met the requirements for the $100.00 and it would be deposited to my account on -/-/15. ... |
Discover Bank account or service account opening, closing, or management November 27, 2015 - On -/-/15 I opened a Discover Bank Cashback Checking Account. The mailing that I received said that I would receive a $100.00 bonus if 1. I opened the account between -/-/15 and -/-/15 using offer code " - '' and 2. a minimum current balance of $1000.00 must be met within 2 weeks of account funding. Furthermore it said that the bonus would be issued as a credit to my account WITHIN 30 days of completing all requirements. I complied with all of it when I opened the account. The rep specifically asked me for the offer code which I gave. I printed a confirmation of the ac... |
Discover Bank account or service account opening, closing, or management November 18, 2015 - I opened Discover checking account and saving account in 2013. I used them as my main banking accounts and have - in Discover bank. However, I received a mail said that my accounts will be closed on - - without any reason. I called their custom service but they just transferred me to an auto telephone recording machine. The custom service could not find anything wrong with my account after his research. Such bank closure brings me a lot of inconvenience, and I think it is really unfair. ... |
Discover Bank account or service making/receiving payments, sending money November 5, 2015 - Have online account with Discover Bank. Logged in -/-/15 @ - - to transfer $20000.00 to my liked account at - - -. Today is -/-/15 at - - and funds are still not at -. Contacted discover and spoke with supervisors who only could tell me funds were sent on -/-/15 at -. He assumes all times are EST. Have called the Federal Reserve in - ( - ) and they can not help. Called - and spoke with - - who stated should not take more than 2 days, but could not offer any help. Called Fed Reserve ACH center in - and was advised they did not com... |
Discover Bank account or service deposits and withdrawals November 5, 2015 - Last year I set up an automatic ACH payment with a vendor ( - - - ) to be made to my bank ( Discover Bank ). I recently cancelled the service with the vendor. I requested that the vendor cancel the automatic withdrawals. I advised my bank NOT to honor any further ACH payment requests from this vendor. However, in spite of my written and verbal requests, the bank continues to honor these unauthorized ACH payment requests and continue to pay the vendor long after the service has been cancelled. I have repeatedly requested that the bank stop and they refuse to do so. I am not concerned a... |
Discover Bank account or service account opening, closing, or management October 20, 2015 - About a year ago I opened a Discover Bank online checking account. I already had an online savings account with them and was happy with it. I like getting bank statements and credit card statements mailed to me because they help me remember to reconcile and/or pay them in a timely manner. I also like having a paper trail back up for my files. I noticed that for some reason I was not receiving paper statements from Discover Bank, so I went online to choose that option. I could not find a place anywhere on their website where I could ask them to mail my statement to me. So I called the bank. Aft... |
Discover Bank account or service account opening, closing, or management October 13, 2015 - I have had a checking account with Discover Bank for over a year. During that time, I have had no issues with my account - that is until recently. -/-/- I went to - for a few weeks. When I returned and starting going through voicemail messages, there was a message from Discover Bank 's Fraud Unit. Shortly after listening to the message, I contacted Discover Bank. I was transferred to another department after my initial contact with front line customer service. However, neither the front line CSR or the person to whom I was ultimately connected would tell me what department I was to sp... |
Discover Bank account or service deposits and withdrawals September 6, 2015 - On - -, 2015 at -, I sent a request to Discover Bank to transfer $500.00 from my - - - account to my Discover Bank account. The purpose of the transfer was to cover a checks that I had made, they sent an acknowledgement of -. Discover Bank sent me an acknowledgement see exhibit -. On - -, I received a notice from Discover that the transfer was completed on - -, In the notice they made no mention that the funds would not be available. See exhibit -. On - -, they sent me a notice that they returned my check for - due toinsufficient funds. I calle... |
Discover Bank account or service account opening, closing, or management July 9, 2015 - I was having Discover checking account which i closed during -/-/2015. But i am still getting emails from Discover Bank with various promotions and advertising their services. Worst there is no way i can unsubscribe to these emails as there is no unsubsribe link in the the emails. ... |
Discover Bank account or service account opening, closing, or management June 30, 2015 - I applied for a checking account with Discover - twice now - and - times the application was denied. During repeated telephone conversations Discover insists that A ) The decision to deny my application was made -, not merely based on information furnished - but ultimately made by Discover, B ) there is no way to manually review the application and grant an exception ... that it 's a system controlled process that is completely automated with no manual review possible and C ) It is not possible to provide a list of SPECIFIC reasons why the application was denied. I have been a Discove... |
Discover Bank account or service account opening, closing, or management June 27, 2015 - Continuation of CFPB complaint -Discover Card has now taken retaliation steps in regards to the complaint recently filed against them referenced above. After I filed the initial complaint, the company closed out my checking account which was in good standing. I am absolutely disgusted that the response to a consumer protection complaint is to further harass and take discriminatory action against the consumer. I sincerely hope that the CFPB can rectify this practice.... |
Discover Bank account or service account opening, closing, or management March 24, 2015 - 1 ) Discover Bank closed my checking account without any notice. 2 ) Its customer service rejected my request of transferring my money - more than $2000.00 in balance ), and sent a check to my old address. No chance was given to correct the address error, even if I pointed out the mailing address is out of date. Note, my above conversation with Discover Bank was before the final check was issued. 3 ) The online bank system was not working properly. After my checking account was closed, Discover Bank continued sending online bill pay checks to at least - of my billers, including - -... |