Discover Bank Account Or Service Complaint

Discover Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

On -/-/15 I opened a Discover Bank Cashback Checking Account. The mailing that I received said that I would receive a $100.00 bonus if 1. I opened the account between -/-/15 and -/-/15 using offer code " - '' and 2. a minimum current balance of $1000.00 must be met within 2 weeks of account funding. Furthermore it said that the bonus would be issued as a credit to my account WITHIN 30 days of completing all requirements. I complied with all of it when I opened the account. The rep specifically asked me for the offer code which I gave. I printed a confirmation of the account opening listing all the information ( Acct #, name, address, funding info, etc. ) which did not mention the $100.00 bonus so I called and spoke to a rep named - ( - E.S.T. on -/-/15 ). I said nothing was mentioned on the confirmation about the $100.00 bonus and she said that my account showed - and nothing was printed on the confirmation because that offer was n't available to everyone. I have an email dated -/-/- saying that they rec 'd my request that my bank transfer $1000.00 as an


a supervisor named - who said that the reason I did n't receive the $100.00 was because my account was n't coded for the bonus. When I said that they had asked me for it and that I had called - to confirm it, he said she ( - ) thought I was talking about a different offer. - chances to code the account and neither one was done correctly???? Do n't they record all these calls?? - then said he would file a dispute with customer service but that would take 6-8 weeks to resolve! So, now I have to wait another - weeks for their decision? AND leave the entire $1000.00 there until then?