Discover Bank Account Or Service Complaint

Discover Bank account or service department,

Checking account Account opening, closing, or management California

Hi, I have had a credit card account in good standing with Discover for several years, and was pleased ( at the time of account application, not now ), to receive a promotional checking account offer for a $300.00 sign up bonus with conditions of sign up by -/-/-, and make - direct deposits within 60 days. Here is the full situation : a ) The application was opened on -/-/-. The final screen said something along the lines of 'pending ' or 'more info is needed ', and it was my understanding ( as with credit card applications ) that a specialist would look into the account and contact me promptly. b ) Contact was never made, which was frustrating, so I called in on -, and the account rep told me she saw the application and was willing to finish it. I reminded her of the bonus offer and *she acted like is was still completely good and valid* since


c ) Direct deposits fulfilling your terms and conditions were completed -/-/-. d ) I sent a secure message ( now unavailable to me ) in - asking when the bonus would post, and the rep told me it would be on -/-/-. He did never indicated that I was ineligible, and he apologized for the inconvenience. e ) When - passed, I sent another message ( now unavailable to me since the Discover system deletes them after 30 days ), asking what happened. Another rep told me things would be adjusted within 30 days. There was still no indication that I was considered ineligible. f ) I sent in a message yesterday, -/-/-, and was informed that the account was officially dated -/-/-, which is the time of completion and not the time of the application, and I am therefore considered ineligible. This is the first I was told of this. I sent in an application on - in good faith that it would be reviewed and completed, and in my opinion, Discover dropped the ball on it. Not me. g ) I then called in. The rep not only told me about the account date issue, but also informed me that I was not targeted. I received a direct mailing, and was therefore, by definition, targeted. They later change their story on this, oddly enough. h ) I received another message telling me, Oh, I guess you name is actually on the list (?? get your story straight ), but your still ineligible because of the account opening on -, not - like I thought it was. I can not believe that are going to renege on a bonus offer using a petty technicality. It is not my fault for not finishing my account opening in an 11 day window ( - ). That was completely in their court, not mine, after I applied. This is bad business practice all around. - -