Review and analysis of 14 consumer complaints against RBS Citizens
Out of the 14 consumer complaints against RBS Citizens Money Transfers, 29% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Fraud or scam | 7 |
| Wrong amount charged or received | 3 |
| Other transaction issues | 2 |
| Incorrect/missing disclosures or info | 2 |
RBS Citizens credit decision / underwriting December 4, 2015 - Received pre approval on -/-/-. Started full application on -/-/-. I was charged $470.00 for an appraisal on -/-/-. As of this evening -/-/- the appraisal has not been completed. Citizens bank is claiming that this is due to Dodd Frank and CFPB regulations. I believe this is very misleading and they are trying to blame government regulations on problems with their processes. At this point in the process because of the delays, I do not have the luxury of trying to find another financial institution. I find this unfair and deceptive with the tactics they are using. When I a... |
RBS Citizens account opening, closing, or management December 3, 2015 - Citizen Bank has been taking out monthly fees for over three years from my bank account and never once informed me of these transactions. I never once received a phone call, email or letter, telling me this was going on. To my knowledge every bank I deal with even if I do not get monthly statements, will write to let me know what is going on with my account. This bank failed to do, instead just go into my account and help themselves to a monthly fee and now refused to give back my money. Do you know of anyone who has a bank account and allow them to do as they like with your account, without y... |
RBS Citizens credit decision / underwriting December 1, 2015 - I am the - - for the - of - -. A resident, - -, came to see me regarding an issue he is having refinancing a home equity line he opened last year with Charter One/Citizens Bank. At the time of opening the line, the property - - owns at - - - in - - had no mortgage. - - obtained a home equity line for $75000.00 based upon Citizens ' appraisal of his home which came in at $94000.00. This year, - - attempted to refinance this adjustable rate loan into a fixed rate mortgage, but was denied by - based on their appraised value of $44000.0... |
RBS Citizens using a debit or atm card December 1, 2015 - On - -, 2015 I went to Citizens Bank on - - - -, - -, - for usual routine of withdrawal of Child Support money on my - State Debit Card, which I 've been doing for years due to - state contract with Citizens Bank. Upon speaking with the teller, I was told to wait because she was unsure of the current procedure. Teller informed her Supervisor, - - who informed me that I would be unable to withdraw full amount of $1100.00 and limited to $500.00. I informed Supervisor that is not accurate and I 've been doing this for the past 10 years since I have moved... |
RBS Citizens loan modification,collection,foreclosure November 30, 2015 - Several months ago I fell behind one payment on my mortgage with CCO. I made a payment arrangement to divide that payment up into 6 payments due at the end of the month, instead of the beginning. For the last 4 months I have been paying as agreed and even paying a late fee monthly for the missing month 's balance, while they continue to report me delinquent to the credit bureaus. On -/-/2015 I found out from my insurance company that due to changes I had made to my policy many months ago, my insurance dropped significantly. The overage had been returned CCO Mortgage months ago. I contact... |
RBS Citizens account opening, closing, or management November 29, 2015 - Citizens Bank - refinancing of equity loanI was notified by bank that my existing equity loan was about to expire. after check alternative sources - I was encourage to simply refinance the loan through the local Branch ( - -, - - ) After submitted all necessary documents the loan was approve by their Mortgage Dept in - -? I had a closing and signed all requested documents - the loan was posted with the new balance available .. now after month+ ( I had drawn no additional funds but made several payments to the equity loan - now they have screwed up now asking for more document... |
RBS Citizens account opening, closing, or management November 25, 2015 - I opened a Charter One/Citizens Checking account back in - of 2015 and it 's been a nightmare since. I 've been charged at least $ - $2000.00 in overdraft fees. Some I am at fault but a bunch of others I am clearly not at fault. I have called their customer service line 4-5 times throughout the months and what 's available online with the customer banking is totally different than what shows. The call I made today was in regards to - overdraft fees that randomly popped up. So I called, once again to see why. I was told they were for - transactions that posted on the - ( not on... |
RBS Citizens application, originator, mortgage broker November 24, 2015 - My mother and I closed on the home in - -, during this time we were told by the loan officer that the mortgage payment included property taxes and insurance. Our monthly payment was -. Six months later we received a notice to for payment due for the taxes. After corresponding with the realtor and loan officer, we were told that we would not have been financially eligible to afford the additional payments with the loan. We were advised to refinance after residing in the home for a year to receive lower payments. The loan officer asked me to contact her the following -, in which I fo... |
RBS Citizens problems caused by my funds being low November 24, 2015 - Citizens bank overcharged me on overdraft fees. Starting with - I was charged an daily overdraft fee of $6.00 however my account had a direct deposit of $1600.00 therefore it was not in the negative that day and no document indicates if it was n't brought positive by a specific time the people day that they can charge a fee ( example - the prior day ). This also was the same case on - so with that they owe me back $13.00. Next citizens bank charged me $6.00 on - for my account going in the negative on - however - was not the third business 's day so they owe me anothe... |
RBS Citizens problems caused by my funds being low November 20, 2015 - In - I was a victim of Citizens bank 's aggressive and unfair overdraft practices. For the past 6 years I have tried to resolve this harm. Rather than resolve this harm Citizens has damaged my credit, sent aggressive debt collectors to harasses me and my family, and have ignored my honest attempts to fix this wrong. I beg the consumer financial protection bureau for help. The Citizens Bank representative - - ( Office of the Chairman - ) has not responded to at least - voice messages left in - and has not followed up within the 60 days that was promised during our last corres... |
RBS Citizens problems caused by my funds being low November 20, 2015 - I 've been a customer with citizens for years I manage my account very well I have a high credit score. I logged in and saw past 7 weeks I been charged - $ in fees but I ca n't figure out how and why. My math and log ins were spot on I did n't miss anything. I went into the bank called - supervisors and they said I 'm lucky they gave me - $ back which was - of the - charges I concurred. Yet NO ONE CAN PIN POINT E-ACTLY WHY THIS HAPPENED!!! I 'm sickened by this as I DID NOT make a mathematical error or forget to log in - They said " we have next day funds available '' but the... |
RBS Citizens problems caused by my funds being low November 19, 2015 - Citizens Bank : I opted in to recieve overdraft protection from the bank and within a week I called in and opted out of the protection. After opting out They allowed a preauthorized purchase that i did not have enough funds to cover in my checking and took the funds from my savings account to cover it. This wiped out my checking account and - more purchases were allowed also being taken from savings account. i was charged the overdraft protection fee $6.00. on the first -, on the last charge they allowed, i was charged an unprotected $35.00 charge. Though I opted out they allowed the... |
November 19, 2015 - My account was hacked and a card with my number was used to make unauthorized purchases at a - store, in the amount of $70.00, in -, Michigan on - -, 2015. While Citizens Bank credited the unauthorized charge back, they failed to accurately credit my account for finance charges. I paid off all new charges monthly, yet continued to be assessed finance charges. I have had numerous phone conversations with Citizens personnel and written numerous letters. I finally cancelled the account on - -, 2015 due to their poor service. My most recent and final statement contains an erron... |
RBS Citizens loan servicing, payments, escrow account November 19, 2015 - -/-/- I entered into a Modification Agreement with RBS Citizens Bank, in which I promised to repay the outstanding balance over 30 years at a fixed rate of 5 % APR. My principal balance of $99000.00 would be payable over the next 360 months in equal payments of $530.00 which includes any interest accured during the billing cycle. My first monthly payment at this new amount would begin -/-/-. I have now made - monthly payments of $530.00 of which none of the payments are going to my mortgage. Citizens Bank has added on to the agreement an " accrual adjustment '' of $6400.00... |
RBS Citizens managing the loan or lease managing the loan or lease November 17, 2015 - We paid off our loan and the bank says that they mailed our title to and old address. The bank stated that we did not update the new address information in time to get the title mailed to the correct address. We did receive a letter congratulating us that we had paid off our loan to the correct address. I mailed the payoff check to the bank 2 days before we checked to make sure the address was right. So obviously the postal service runs really fast or Citizens Bank 's systems do n't work as well as they should. We have called several times with no single person having any real knowledge of wha... |
RBS Citizens settlement process and costs November 13, 2015 - I contracted with a home builder to build a new home. The mortgage company ( Citizens Bank ) requested that I let them know when the house is 75 % complete so that they can order the appraisal. On -/-/-, I notified them that the house was - % complete. I do n't know exactly when the appraisal was ordered, but I learned the day before our scheduled closing ( which was to be -/-/15 ) that there were problems with the appraisal, and the appraiser needed to complete some steps before closing. I managed to track down the appraiser 's email address and phone number, and contacted him ... |
RBS Citizens account opening, closing, or management November 12, 2015 - Opened an account with substantial funding. - rep told me that if I added $ - the interest rate would stay at 1,35 % for another 6 months. I did, but instead, they reduced the rate to 0.27 %. I contacted them and told them that I did not agree to this interest rate and that they should close the account and send me my money back. They kept promising to fix this " mistake ''. Nothing happened even after almost 3 months of my attempts and utmost frustration. I asked them to close the account and send me my money and they failed to do that after several months. In the meantime I am losing m... |
RBS Citizens account opening, closing, or management November 12, 2015 - -/-/- I opened a checking account online with Citizens Bank using promotional code -. The code offered a $150.00 bonus if the following terms were met : '' You must open your first new personal checking account between -/-/2015 and -/-/2015. Primary signer on the new checking account may not be or have been a primary or secondary signer on any personal checking account within the previous six months. Offer may be withdrawn without notice and can not be combined with any other checking offer. Offer only available to the person who receives this email, and the new account m... |
RBS Citizens can't repay my loan can't get flexible payment options November 12, 2015 - I need to refi, extend term, etc on my student loan to make my repayment more affordable. I am a min wage person. I did not graduate from my school - - but have been struggling to keep making payments which I have been doing for over six years. RBS Citizens is my lender. I have tried to contact them but have had NO RESPONSE. I can pay some just not under the current payment terms. ... |
RBS Citizens making/receiving payments, sending money November 10, 2015 - Someone opened a unauthorized car policy in my name when my wallet was stolen I also noticed that they have been using my bank account as the funding source I did n't notice at first until my account balance was extremely low I then carefully reviewed all myTransactions an found - transaction for the general car insurance company. I called citizensBank immediately an reported the transactions as fraud then I was advised to contact the general insurance company an report the account as fraud soI did and both companies are doing a investigation. I want my money back because this was unauthori... |
RBS Citizens billing statement November 10, 2015 - Citizens Bank credit card statement shows the balance as of the day before but not actually the amount due. It does show the credit limit and the amount of credit available but not the amount due on the due date. The consumer feels compelled to pay the current balance shown. The charges shown are not the ones falling into the billing period. A few months ago I spent significant time trying to find the amount actually due and finally did but this period it is impossible. ... |
RBS Citizens problems caused by my funds being low November 9, 2015 - On - -, 2015 I made an online ACH payment for my student loans. I called the Citizens Bank - online teller system that evening to verify my checking account balance, and discovered that this transaction caused an overdraft of $47.00. Early the next morning I made a $50.00 cash deposit around - The deposit revealed my account balance was now $2.00. Later that evening on - - I again verified my checking account balance using the automated teller system. This time I discovered that the Citizen 's Bank - had charged my checking account an overdraft fee of $35.00. I the... |
RBS Citizens account opening, closing, or management November 6, 2015 - Citizens Bank - -, RI sent me, by US mail, an offer to receive $200.00 by opening an account and meeting stated requirements. The requirements were : open the account by - -, 2015, make a deposit each month - of which would be a minimum of $500.00 and the $200.00 would show on the account after - -. I went to the Citizens Bank at - - -, -, NH on - -, 2015, discussed the offer with Branch Manager - -, opened the account, fulfilled all requirements and now have not received the money. I have talked with Supervisor - - and Bank Officer -... |
RBS Citizens using a debit or atm card November 2, 2015 - I 've been dealing with this for months now I have a fraud alert extended fraud alert and files blocked. I 've been a identity theft victim twice already much to my displeasure. Such a hassle on everheverything I do. Citizens bank is not understanding the meaning of fraudulent charges and has a balance of $290.00 in an open account in my name after countless hours online and disputes to them and investigation I gave up. I refuse to pay for something I did not do. ... |
RBS Citizens problems caused by my funds being low October 30, 2015 - -/-/- I mailed a letter to the Citizens Bank branch where I first opened my account, notifying the bank to close my checking account and to send me a check for my remaining balance in the mail to the address the bank had on file. I did not receive any communication or a check for about 10 days, so on the evening of -/-/- I logged into the online banking portal on Citizen 's Bank 's website to check my account. I found that my account balance was negative and not only had I been charged a $35.00 overdraft fee, but I was daily being charged a $6.00 " Sustained Overdraft '' fee each... |
RBS Citizens account opening, closing, or management October 29, 2015 - Citizen 's Bank employee by name - called us on -/-/- and offered apply for refinancing of our home equity loan with a lower interest rate ( 2.5 % ). She asked for the last year tax return and my husband 's last - pay stubs. The next day we provided those documents. Now, we are harassed by a woman by name - - -, who tells us what to do ( to pay - amount of money which is disputed because - charged us fees for internet services which we did no use and which came from third parties ). Eventually there was a class action lawsuits filed and - settled. In our case - ... |
RBS Citizens deposits and withdrawals October 23, 2015 - I recently opened - checking and - savings account with Citizens Bank in Massachusetts. - checking account was for a business and - checking/savings account was for personal use. To open the accounts, I deposited - checks totaling $22000.00. - of the checks I deposited was a cashiers check in the amount of $7500.00. For whatever reason, Citizens Bank decided not to use the funds from the cashier 's check to open the accounts and used - other personal checks instead. These personal checks, totaling another $7500.00, were not honored by the bank they were drawn upon. I... |
RBS Citizens account opening, closing, or management October 19, 2015 - My partner and I opened a joint checking account at Citizens bank responding to an offer of $150.00 bonus for opening an account. This was mailed to me. See attached. To date, we have not received our bonus ( account was opened on - -, 2015 ). We had to call to report this and they asked us to scan in a copy of the original offer. We really should n't have to go to this much trouble. We have met all the requirements and we feel if we had n't complained it would have been forgotten. In light of the recent complaints against Citizens you would think they would do a better job at treating... |
RBS Citizens deposits and withdrawals October 9, 2015 - I owned a home in - -, Nevada which I subsequently lost in foreclosure. The home had - mortgages, - with - - - and a - with Citizens Bank for approximately $36000.00. My complaint focuses on Citizens Bank only. I was frequently called because my monthly Citizens payment was n't made or was tardy. I later stopped paying it because I was going through foreclosure. The bank called on one occasion and I told them I was going through foreclosure. I held a Certificate of Deposit of approximately $13000.00 at Citizens Bank as well as a personal savings account of approxima... |
RBS Citizens account opening, closing, or management October 7, 2015 - About a month back, I called customer service at Citizens Bank and asked for help with getting into my credit card account. It turned out that they would need to send me a replacement PIN for the account. I was told 7 to 10 bussiness days. That date has come and gone twice over. I have gone to the BBB and received little from customer service, in the direction of conflict resolution/customer service. My suggestion was : A rep from customer ser. of -. Bank can send me a personal email and ask me what is needed. Soon after all would likely be on the up and up ... Yet they decided to respond b... |
RBS Citizens loan servicing, payments, escrow account October 5, 2015 - This is the fifth time I 've complained to the cfpb about Citizen 's Bank, my loan number -. Nothing has been resolved, corrected or done and they continue to harrass me by telephone ( I filed a cease and desist letter to them via certified mail on - -, 2015 - it was signed for by - - '' on - ). This time, they cashed my check on - -, 2015 and it was posted to my bank on that date - yet I 've received - phone calls on my cell phone - - and - and - at my place of business on - -. Not only did they have my mortgage money, they have ignored the ceas... |
RBS Citizens account opening, closing, or management October 1, 2015 - I opened an account with citizens bank in -/-/- at - pa there was an offered during that time if you open a checking account you will receive -bucks after 6 weeks of having the account opened I kept calling and they kept pushing the dates back they gave me a letter saying I shall receive funds by - - and I called the branch and no one knows what happened to my offered and they told me directly over the phone with they know if issued me the offered,. This is complete false advertisement and fraud.. ... |
RBS Citizens making/receiving payments, sending money October 1, 2015 - I think Citizens bank needs to be examined for unfair and deceptive trade practices. I recently set up a recurring automatic payment to come out of my account to pay my mom 's assisted living rent each month. I set it up online through Citizens using their online bill payment functionality to come out of the account on the - of each month beginning -/-/15. I also set up to get a reminder email too. Well to my surprise I got the reminder email yesterday -/-/15 stating that they were processing it yesterday and that the estimated delivery date per their experience with - - w... |
RBS Citizens settlement process and costs September 30, 2015 - I am trying to stop the foreclosure of my home and have been working diligently with the Citizens Bank Home set for auction - -, 2015 ... |
RBS Citizens loan servicing, payments, escrow account September 29, 2015 - Our home was serviced by CHARTER ONE BANK.We paid additional amounts to pay off the loan early.Those amounts not applied properly towards principal reduction. The loan was paid off in 2/2011we wrote many letters to them to give us back the amount of $2500.00. they have not responded at all. ... |
RBS Citizens application, originator, mortgage broker September 29, 2015 - I am writing once again to protest the possession of my stolen documents in your possession. It would help tremendously if you would address each point specifically. Please read carefully - as you have misread and avoided responding intelligently in the past : Citizens Bank - CB - knowingly processed a loan using stolen documents. - -, 2015 Letter from the Office of The Chairman - - - confirms that the stolen documents were used : Please note that the information provided does not negatively impact you financially as the documentation only provides proof that the taxes an... |
RBS Citizens credit decision / underwriting September 25, 2015 - Been waiting for Citizens bank of -, RI to release a - mortgage - since - 2015. Trying to get a line of credit. This is a old mortgage and I have refinance since this loan. Do n't understand how long is a reasonable time to wait. ... |
RBS Citizens can't repay my loan September 25, 2015 - I needed to borrow money via private loans to pay for college. I feel that the banks should have a fiduciary duty to explain what the repayment terms will be and also to better evaluate whether or not the student will be able to repay the loans. I am now in a position where I am really struggling to repay my student loans to Citizens Bank. I work - jobs ( over 80 hours per week ) in order to keep up with my monthly payments and I still struggle. The reason I went to college was to enrich my life and my financial future, not to become a slave to my student debt which is exactly what has happ... |
RBS Citizens loan servicing, payments, escrow account September 25, 2015 - I sold my property and my closing attorney wired the full HELOC payoff amount ( $ - ) to Citizens - on - -. On - - ( 6 weeks later ) I received a notification that my account was delinquent. With my account seemingly payed off, I was very confused. When I called Citizens -, they said my account had not been closed and I owed - $ to close the account. Again, if my account was paid off and closed, this makes no sense. After a lot of back and forth with Citizens - and my closing attorney ( including all - of us on a call at once ), the following came to light : - Cit... |
RBS Citizens loan servicing, payments, escrow account September 25, 2015 - I have a 15 year term 4 % simple interest mortgage loan with Citizens Bank that initiated -/-/-. I always paid the monthly loan payments early, frequently by more than a week or so. Until -/-/-, the bank provided payment coupons that did not itemize how the payment was applied- interest vs principal. This year, Citizens Bank began providing monthly statements providing a breakdown of interest vs principal. Recently, I happened to review and calculate the bank 's breakdown of interest vs principal on a current monthly statement. I found that the bank had erroneously calculated the bre... |
RBS Citizens using a debit or atm card September 23, 2015 - I bank at Citizens Bank. The Citizens Bank I use often to withdrawal funds as ATM issues on a regular basis causing me to have to use other ATM 's that are not Citizen Bank owned. In the last week and a half alone among other times throughout the month the ATM machine has been down or the bank was roped off due to a robbery causing the use of NON Citizens Bank ATM 's. I was charge a number of fees they consider 'Convenience Fees '. When I called the bank to discuss the fees and the reasons why I was charged them, they only agreed to reverse - of them. It is not right to charge a consumer fe... |
RBS Citizens making/receiving payments, sending money September 22, 2015 - Our company sought to obtain a loan in the amount of $250000.00 from - -, - -. We were required to submit a 1 % retainer for the loan, which would then finalize the requirements. Unfortunately, the firm located in -, was conducting fraudulence and walked away with our money. - - evaded all contact with our company and never fulfilled the contract we had. *Enclosed you will find all supporting correspondence and receipts* ... |
RBS Citizens billing statement September 21, 2015 - I opened an account with Citizens bank for a - - which had a 0 % balance transfer for 13 months. I paid every bill on time every month. I received my last paper statement dated -/-/- - -/-/- and paid it in full. I made several charges to my account in - and -/-/- but did not receive statements. I had to call Citizens on -/-/- and told them I have n't received my statements. At that time I was told I requested paperless statements which I had not. I requested to have paper statements sent to me so I could take care of my payments. I was given my balance over the pho... |
RBS Citizens credit decision / underwriting September 21, 2015 - My first issue concerns the length of time it is taking to settle this refinance. On -/-/-, I filed an loan application with Citizens Bank for re-financing my home. It 's now -/-/-, and I still do n't have a closing date. They tell me this is because of delays from Underwriting. Second issue : They are now insisting that I remove security bars from all '' the basement windows in my home because they say these security bars pose a safety issue '' rather than just removing the bars from - window per room in the basement, thus addressing any safety concerns for a quick exit. Beside... |
RBS Citizens loan modification,collection,foreclosure September 21, 2015 - Seven years ago, I contacted CCO mortgage to re-financed my - mortgage when my personal business sales started to decline. However, after four years and multiple denials for re-financing, in early 2011, I reached a point that I could no longer pay either my - or - mortgages in full. I then applied for a loan modification, and was turned down yet again by CCO. In - 2011, with the help of - ( - ), I successfully obtained a loan modification on my - mortgage, so I immediately contacted CCO to request their assistance to modify my - mortgage since my - mortgage had been ... |
RBS Citizens account opening, closing, or management September 19, 2015 - I attempted to open up a checking account online with Citizens Bank. Through their account enrollment site, I initiated a transfer from my savings account ( from an external bank - to fund the Citizens Bank account. After pending for two days, the funds were denied. I immediately contacted the external bank inquiring why the funds were not released to Citizens Bank. The external bank indicated there was no record of a transfer. The external bank representative indicated that Citizens Bank likely coded the transfer incorrectly as a - account instead of a savings account. This was the most... |
RBS Citizens problems caused by my funds being low September 18, 2015 - My bank charged me $36.00 every time I used my Debit/credit card for a transaction when I did n't know my account was in overdraft. They never notified me that I was in an overdraft status. My overdraft fees are approx $320.00. I called and had them turn off my Overdraft Protection '' on the debit portion, but they sated that I cant turn it off on the credit card portion and I would continue to be allowed to charge and would just incur a fee of $36.00 each time I did so if my account was in overdraft. ... |
RBS Citizens loan modification,collection,foreclosure September 17, 2015 - Round or about - -, 2015 I had a -. She was not able to return to work. I am is - years old, however, I could not retire completely due to financial obligation. My - caused me to go into complete retirement,. I can no longer walkout with aid. In - 2015. I submitted an application for home modification, it was denied for lack of the - being submitted timely. I submitted another application it was denied, due to lack of food assistance proof. However, I am sure the proof of assistance was faxed by another family member. Please can someone help in this matter. ... |
RBS Citizens account opening, closing, or management September 17, 2015 - I went into the Citizens Bank in -. Located at - - - - - to see about banking rates because as you know I have had allot of problems with -. They are right across the street from -. When I walked in a was welcomed by a - - - she is suppose to be a - Banker - ID # - - # ( - ) - Fax # ( - ) - - When I asked about there banking I was not going to take out an account I just wanted to know rates and she said let me check your credit she said you qualify for a credit card with a $4500.00 dollar limit she said we are running a promotion right... |
RBS Citizens account opening, closing, or management September 16, 2015 - I have had a checking account with Citizens Banks since 2006. The terms of the account was that if I have direct deposit from my paycheck the account was to be free of charge. Recently, I have noticed that I am being charged a servicing fee of $ -/month. I would like to close this account and have all these fees waived since that was not part of what I agreed to. I have already cancelled my direct deposit from my payroll. I feel the charges are inappropriate and taking advantage of the consumer. Also, I have tried to change my name many times and they keep loosing my information. My new nam... |