RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Other mortgage Loan servicing, payments, escrow account Illinois

This is the fifth time I 've complained to the cfpb about Citizen 's Bank, my loan number -. Nothing has been resolved, corrected or done and they continue to harrass me by telephone ( I filed a cease and desist letter to them via certified mail on - -, 2015 - it was signed for by - - '' on - ). This time, they cashed my check on - -, 2015 and it was posted to my bank on that date - yet I 've received - phone calls on my cell phone - - and - and - at my place of business on - -. Not only did they have my mortgage money, they have ignored the cease and desist letter. I have been written to by - -, of the Office the Chairman - her direct phone number is -. She never is at her phone, never returns phone calls and sends


researching the matter within 15 days. '' I would like to know another agency with more strength than yours, for me to contact regarding their harrassment, oversights and just plain ignorance of the federal laws. If you direct me to engage a lawyer, please advise me first of an attorney general, federal or state, that would first listen to my complaint. These calls are causing me intense stress. I have been waiting on the phone now for a customer service specialist '' from Citizen 's Bank for - minutes and have told them that I am notifying your agency again. They have said at -. - time on - -, 2015 that they are escalating the call ''. I am asking your agency to intervene and help me before, at my age of -, I suffer - from the stress they are putting me under.