RBS Citizens Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

RBS Citizens Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

Our home was serviced by CHARTER ONE BANK.We paid additional amounts to pay off the loan early.Those amounts not applied properly towards principal reduction. The loan was paid off in 2/2011we wrote many letters to them to give us back the amount of $2500.00. they have not responded at all.

RBS Citizens customer in California
Sep 29, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with explanation

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