CrossCountry Mortgage Inc. consumers have reported over 12 official complaints. Out of the 12 consumer complaints against CrossCountry Mortgage Inc., 42% were disputed by the consumer (i.e. the consumer was not happy with how CrossCountry Mortgage Inc. responded to their complaint) and 92% were processed in a timely manner. 17% of consumer complaints against CrossCountry Mortgage Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 4 | 50% |
| Credit decision / Underwriting | 3 | 33% |
| Loan servicing, payments, escrow account | 2 | 50% |
| Settlement process and costs | 2 | 50% |
| Loan modification,collection,foreclosure | 1 | 0% |
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Stop CallsCrossCountry Mortgage Inc. Mortgage loan servicing, payments, escrow account August 1, 2016 - We purchased a home and closed in - 2016. Our lender had an appraisal done on -/-/16. Our lender was Crosscountry Mortgage Inc. We knew going in that we could only put down - % but as soon as we sold our other home we would put down another - % to remove PMI. We were ready to do that within 1 month of our purchase ; however, Crosscountry sold our mortgage to - and their " guidelines '' state that they " may '' request another appraisal. Since we just had an appraisal we thought common sense would indicate that our original appraisal would be sufficient and that was our unders... |
CrossCountry Mortgage Inc. Mortgage loan servicing, payments, escrow account July 18, 2016 - My home which has an FHA mortgage is currently without property insurance. My insurance company ( - ) is charging excessive fees to reinstate a policy that should n't have been canceled and my mortgage company ( Cross Country Mortgage ) delayed paying my premium so it could get kick backs for having to force place insurance. I have an escrowed, FHA loan through Cross Country Mortgage. My hazard insurance carrier is -. We closed on our loan in -, 2015 at which time the annual insurance premium was paid. I received a call on - - from - indicating they have not received payment... |
CrossCountry Mortgage Inc. Mortgage application, originator, mortgage broker July 5, 2016 - We had talked with a lender and applied with him. We used his specific guidance on a quiz for down-payment assistance, and filled it out exactly as he said we needed to. After we were pre-approved for the loan as well as the down payment assistance and already under contract on a house, he called and said we did not qualify for the down payment assistance, but said he could go ahead with the loan. He had promised and reassured us numerous times that it was good to go before submitting an offer on a house. He never could put together a good-faith estimate, nor any other details as to costs, clo... |
CrossCountry Mortgage Inc. Mortgage application, originator, mortgage broker May 12, 2016 - Cross Country approved our loan, made us jump through hoops and pay a bunch of debt off including our home which we sold. We were supposed to close on the house we sold and on our new home the same day. When that day arrived we were told we needed to submit more documents to give Cross Country and it would be a couple of days before we could close. We paid off our mortgage, had over $100000.00 in equity that we had to deposit in the bank waiting for closing and paid off several small bills to the tune of $16000.00. Not to mention we were now homeless. We ended up staying with family for 5 ... |
CrossCountry Mortgage Inc. Mortgage credit decision / underwriting April 15, 2016 - My loan officer was lazy never called or emailed me we asked to be put in the no money down payment from the beginning and he never submitted our application then he lied so many times to us We had to use all our savings for the down payment because he did n't accommodate us he never answered our calls or emails He was extremely lazy we asked him to lock in our rate with such a great credit score that we had he still charged us - And when we wanted out thenow he told us we will get sued this was one of the most uncomfortable experience I 've ever gone through then to find out the loan offic... |
CrossCountry Mortgage Inc. Mortgage settlement process and costs October 5, 2015 - To whom it may concern : I applied for a fha - loan to repair some roof damage to my home. I have very good credit and a long and stable job history. The value of my home covered the increase easily. The loan took over 1 year to close. My loan agent charged me $3900.00 in points to lower my interest rate from 4.5 % to 4.5 % - no it is not a typo, no change in interest rate -. When I questioned him about this over the phone ( late closing ) he gave told me he was going to research it. During the closing I asked the escrow agent and she could not explain it to me. In order to justify ... |
CrossCountry Mortgage Inc. Mortgage application, originator, mortgage broker August 24, 2015 - Cross Country, Mortgage Inc. employee - -, - # - Phone - Cross Country Mortgage, Inc - ( - ) - - - -, Ohio - Employee - - was very slow and unproffesional in the work on our loan for a condo, never hardly getting documents to us or other parties in a timely manner, not responding to our phone calls in a timely manner causing us to fire him, and his company, and getting another Mortgage company that was very good at all aspects of our loan application. - - even purposely delayed sending documents to new company we employed. He also gave bad advise... |