CrossCountry Mortgage Inc. Mortgage Complaint

CrossCountry Mortgage Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

We purchased a home and closed in - 2016. Our lender had an appraisal done on -/-/16. Our lender was Crosscountry Mortgage Inc. We knew going in that we could only put down - % but as soon as we sold our other home we would put down another - % to remove PMI. We were ready to do that within 1 month of our purchase ; however, Crosscountry sold our mortgage to - and their " guidelines '' state that they " may '' request another appraisal. Since we just had an appraisal we thought common sense would indicate that our original appraisal would be sufficient and that was our understanding going into the process. Now our servicer ( Crosscountry ) is stating that - wants another appraisal and there is nothing that they can do. I call - and they blame it on Crosscountry. We are stuck in the middle. Crosscountry says it 's out of their hands. - says if anything can happen Crosscountry would have to escalate it. We are left with no one to help us. This is despicable. I ca n't believe big banks and large companies can take advantage of consumers like this and then pretend like there 's nothing that they can do. Rather than attempt to help each company just blames it on the other. The last rep I spoke to with - ( - ) just read me their guidelines and kept saying " if it 's in the guidelines ... .if it 's in the guidelines. '' I guess the guidelines mean that common sense is out the window.