CrossCountry Mortgage Inc. Mortgage Complaint

CrossCountry Mortgage Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Ohio

My home which has an FHA mortgage is currently without property insurance. My insurance company ( - ) is charging excessive fees to reinstate a policy that should n't have been canceled and my mortgage company ( Cross Country Mortgage ) delayed paying my premium so it could get kick backs for having to force place insurance. I have an escrowed, FHA loan through Cross Country Mortgage. My hazard insurance carrier is -. We closed on our loan in -, 2015 at which time the annual insurance premium was paid. I received a call on - - from - indicating they have not received payment on the renewal for the hazard policy, which would cancel on - -. I called - - a few days later and they indicated it was n't mailed yet. On - -, after checking Cross Country 's and - 's websites and seeing the payment was n't received, I called both parties


the bill from - but instead of sending it overnight, put the Check No. - in the regular U.S. mail. I followed up with both parties on -/-/- and was advised that the check was sent regular mail on -. I spoke with a Cross Country supervisor, -, on -/-/- who gave me the check number and promised to fax me a letter that afternoon that I could forward to - to show that payment was made but not yet received. To date, I have received no such letter. My policy was canceled as of this morning ( -/-/- ) and there is now a $50.00 fee should I choose to reinstate the policy. Representatives from both sides indicate there is nothing they can do and to call the other party. A representative from - ( - # - ) refused to waive the fee after I explained the circumstances because it is a " vaid fee '' which " I agreed to when I signed up for insurance with -. ''