Review and analysis of over 4 complaints against CrossCountry Mortgage Inc.
CrossCountry Mortgage Inc. consumers have reported over 4 official complaints related to Application, originator, mortgage broker. Out of the 4 consumer complaints against CrossCountry Mortgage Inc., 50% were disputed by the consumer (i.e. the consumer was not happy with how CrossCountry Mortgage Inc. responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against CrossCountry Mortgage Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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CrossCountry Mortgage Inc. Mortgage application, originator, mortgage broker July 5, 2016 - We had talked with a lender and applied with him. We used his specific guidance on a quiz for down-payment assistance, and filled it out exactly as he said we needed to. After we were pre-approved for the loan as well as the down payment assistance and already under contract on a house, he called and said we did not qualify for the down payment assistance, but said he could go ahead with the loan. He had promised and reassured us numerous times that it was good to go before submitting an offer on a house. He never could put together a good-faith estimate, nor any other details as to costs, clo... |
CrossCountry Mortgage Inc. Mortgage application, originator, mortgage broker May 12, 2016 - Cross Country approved our loan, made us jump through hoops and pay a bunch of debt off including our home which we sold. We were supposed to close on the house we sold and on our new home the same day. When that day arrived we were told we needed to submit more documents to give Cross Country and it would be a couple of days before we could close. We paid off our mortgage, had over $100000.00 in equity that we had to deposit in the bank waiting for closing and paid off several small bills to the tune of $16000.00. Not to mention we were now homeless. We ended up staying with family for 5 ... |
CrossCountry Mortgage Inc. Mortgage application, originator, mortgage broker August 24, 2015 - Cross Country, Mortgage Inc. employee - -, - # - Phone - Cross Country Mortgage, Inc - ( - ) - - - -, Ohio - Employee - - was very slow and unproffesional in the work on our loan for a condo, never hardly getting documents to us or other parties in a timely manner, not responding to our phone calls in a timely manner causing us to fire him, and his company, and getting another Mortgage company that was very good at all aspects of our loan application. - - even purposely delayed sending documents to new company we employed. He also gave bad advise... |