CrossCountry Mortgage Inc. Mortgage Complaint

CrossCountry Mortgage Inc. Mortgage department,

FHA mortgage Settlement process and costs Florida

To whom it may concern : I applied for a fha - loan to repair some roof damage to my home. I have very good credit and a long and stable job history. The value of my home covered the increase easily. The loan took over 1 year to close. My loan agent charged me $3900.00 in points to lower my interest rate from 4.5 % to 4.5 % - no it is not a typo, no change in interest rate -. When I questioned him about this over the phone ( late closing ) he gave told me he was going to research it. During the closing I asked the escrow agent and she could not explain it to me. In order to justify the addtional fee, the loan agent ignored the instructions from the - - consultant and only accounted for partial fees that should have paid for my - fees. I believe the agent knew what he was doing and stalled for time since he is no longer working with - - mortgage. I was purposely mis-informed, lied to, and the mortgage agent took advantage of my need to get my house repaired. I have reached out to the mortgage company and their management I am being ignored. I am now concern for that my credit identity and assetts may have been compromised since the agent in question has all of my personal information in order to process my loan.