Review and analysis of over 64 complaints against Citibank
Citibank consumers have reported over 64 official complaints related to Managing, opening, or closing account. Out of the 64 consumer complaints against Citibank, 20% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Citibank Prepaid card managing, opening, or closing account February 18, 2017 - I returned several items to my local Home Depot on -/-/2016. The receipt I was given showed - separate credits, apparently because I 'd used different cards for the purchases. However, although - of the credits did appear on my Citibank Visa ( for $160.00 ), the other - credits ( for $25.00 & $39.00 ) were apparently credited to - different prepaid Visa cards. The problem is that because the - prepaid Visa cards had already expired at the time the credits were issued, there is no way at all for me to access the funds on the card. I did call both gift card issuers and the... |
Citibank Prepaid card managing, opening, or closing account February 18, 2017 - I had purchased a set of - Good Year tires for my car from - - dealership in - WI. At the time - or - - was offering a $100.00 rebate for the purchase of a set of tires. Good Year was also offering an $80.00 rebate for the particular tire I purchased. The same rebate would have been $160.00 if I had used my Good Year credit card to pay for the tires. - - - - - purchased a prepaid credit card from Citi to put this $100.00 rebate on. Good Year had also purchased a Citi prepaid card for $80.00. After receiving the cards I had misplaced them and though... |
Citibank Prepaid card managing, opening, or closing account January 25, 2017 - I received a prepaid debit card # - thru CITIBANK. The card was issued on -/-/- and the plastic card listed an expiration date of -/-/-. I believe that this violates the Credit CARD Act of -/-/-, which requires a 5-year period of use. I have reached out to the telephone number on the back of the card ( - ) and was routed to a company called " Prepaid Services, '' - - -, -, PA, -. I explained that I need the card to be reissued because the stated expiration date was not in accordance with the time period required under state and federal laws ( the card has no... |
Citibank Prepaid card managing, opening, or closing account January 6, 2017 - I purchased a set of tires at Goodyear and selected the tires because of the advertised rebate of $140.00. The rebate came in the form of a prepaid VISA debit card issued by citibank. However, the card expired 6 months after it was received, and citibank says that the balance on the card has been forfeited. I called the customer service number at - and was told that nothing could be done. There was no prominent disclosure of the fact that the entire rebate would be forfeit if the card was not used by the expiration date. That was $140.00 in rebates that is now gone. Furthermore, the d... |
Citibank Prepaid card managing, opening, or closing account December 2, 2016 - I had a " Thanks for Sharing '' card from Macy 's with $94.00 on it that Macy 's is unable to release funds for. The card was received in - and does not have an expiration. I was charged $25.00 to enroll in this rewards program, and the funds were earned as 10 % of purchases made in - on my Macy 's card. While they can see the funds on the card and say it has n't expired, there is a block on the card as they need to activate it via the card that accrued the points, however they are unable to find my Macy 's card in their system as its been inactive too long. After several attempts wi... |
Citibank Prepaid card managing, opening, or closing account November 11, 2016 - I have a prepaid Citi Visa debit card from -, - - which expired with $50.00 on it on - 2016. According to the Consumer Financial Protection Bureau, this card should be replaced with a like card or a check. I contacted Citi Card Services on - - - to ask for a replacement card - with the instructions on the CFPB website. I spoke to - ( employee ID : - ). He said they would not honor the card or issue a replacement regardless of what the CFPB said. The address he gave for Citi Credit Services was - -, Pa -.... |
Citibank Prepaid card managing, opening, or closing account October 3, 2016 - This is about a gift card. The cfpd site says they should be good for 5 years?? Had this card for not even close to a year. It expired on -. I called CITI on -/-/16 and they pretty much said, tough luck it is no good. Its not that is much $ , but the gift card was only some months old.... |
Citibank Prepaid card managing, opening, or closing account September 17, 2016 - I called the phone number to activate the card. It prompted me to enter a pin. I entered the pin. When it prompted me to confirm the pin, the line went quiet. The message said it was unable to activate the card. I called back and had the exact same experience. My phone had full bars for reception. Citi is making it very hard or impossible to activate their card. The activation phone number is -. This is a prepaid debit card issued by Citi on behalf of - -.... |
Citibank Prepaid card managing, opening, or closing account September 13, 2016 - Citi 's online form for transferring funds to my bank account consistently reports that the system is unavailable. Calls to Citi customer service result in requests for a transfer request via fax, which are consistently rejected due to " incomplete information '' but the agents are unable to say what information was lacking.... |
Citibank Prepaid card managing, opening, or closing account September 7, 2016 - CITIBANK said I had a " bankruptcy and your account was included in the filing ''. There is nothing on my credit like this that has been reported in the last 20 years or more. If this is true, then it is in direct conflict of the credit reporting laws, that a major institution can hold credit items against you that may or may not have occurred 20 years ago. I did file bankruptcy once, about -/-/--/-/-, but I bought a home, receiving a mortgage in -/-/-. Since then there is nothing other than some old medical bills from -/-/- when I became -.... |
Citibank Prepaid card managing, opening, or closing account September 7, 2016 - I received - prepaid citi debit cards as a gift from my employer. Unfortunately I misplaced the cards and did not find them until a week after they expired. I contacted the agents at - who claim the funds have been " forfeited '' and can not be reissued. The URL is -. It is a Visa debit card. According to the page at : - it looks like I should be able to get reissued funds, however the agents claim it is not possible.... |
Citibank Prepaid card managing, opening, or closing account July 6, 2016 - I purchased - appliance and I submitted rebate forms to get $200.00. I received citi - debit card. The card expired and I contacted the customer service and they told me they can not do anything about it. Prepaid debit of $200.00 disappeared! Can they do that?... |
Citibank Prepaid card managing, opening, or closing account July 3, 2016 - I received - citibank ( prepaid.citi.com ) gift cards for my - tax return. The citi website is nearly impossible to navigate with circular links that return you to the home screen. I had to create - accounts to access the - cards I received, meaning that to check the balance on both cards I had to logout, clear my cache, and log in again ( or use - different browsers ). The system froze while I attempted to access, again preventing me from accessing my funds. Finally, there is no way to see your entire balance so while I know I was charged a $3.00 maintenance fee -/-/2... |
Citibank Prepaid card managing, opening, or closing account June 29, 2016 - I have a Citi Visa Debit card that I believe I received as part of a promotional offer. I no longer have the paperwork that came with the card. I had not used the card and it was misplaced during a move last year and the card expired -/-/2015. According to my research and based on information on the CFPB site : " The funds on a gift card will be good for at least five years, even if the physical card expires at an earlier time. If your card expires and there are unspent funds on it that have not expired, the issuer may give you a replacement card or give you the money by another means, suc... |
Citibank Prepaid card managing, opening, or closing account June 22, 2016 - I misplaced a rebate card issued by Citi for tires I purchased in - of 2015. When I located the piece of mail and opened it I found the card expired a week earlier. I called Citi to get a new card and was refused being told they - the balance as of the last day of -. The card was for $70.00.... |
Citibank Prepaid card managing, opening, or closing account May 16, 2016 - My Citi prepaid card expired ( - - ) as I did not check the date and was saving the same for special day gift. ( balance $96.00 ) I called the customer service and was told that It its expired and nothing can be done and money is lost too. Feel so bad how Citi can do like this. ... |
Citibank Prepaid card managing, opening, or closing account May 11, 2016 - I have a Citi prepaid - card that was part of a promotional " rebate '' program from some auto parts I bought. It expired - 2016 and I lost the remaining - $30.00 on the card. I called to see if they would reissue, and the agent said they could do it once, with a new card that works for 6 more months. She said they would not reissue again. I told her that according to the CFPB site, prepaid card funds are good for 5 years. She replied " that was for gift cards only. '' I responded that the CFPB site says " prepaid debit cards '' are included. She said that the card was issued in a s... |
Citibank Prepaid card managing, opening, or closing account February 17, 2016 - Received this visa debit prepaid card for $60.00 as part of a promotion from - -. The issuing bank is Citi. The card expired and according to your website we should request a replacement since the funds do n't expire for 5 years. Contacted Citi customer service at -. We were told sorry. First spoke with an agent named - and then a supervisor named -. Thanks in advance for your time and attention to this matter. ... |
Citibank Prepaid card managing, opening, or closing account January 18, 2016 - This is crazy, I received a prepaid debit card as a refund and then I ca n't pull anything up online, ca n't activate it online, there 's a sticker to call to activate it, I 'm sure it 's probably lost it 's value as all these cards do ... These cards are basically yet - more way to - consumers. I am certain they are offered to companies at a discount because they are certain people wo n't use them, wo n't jump through these hoops, and mysteriously, they get to keep money that is not theirs and call it 'fees ' is the bottom line. To save a step, the card number is - - - - ... |
Citibank Prepaid card managing, opening, or closing account December 28, 2015 - - DC offers tax refunds on Citi Bank Prepaid card. The tax refund was for -. Citi only permitted me to withdraw -. Merchants have refused the - and Citi refuses to close the account. Next month Citi will start charging me maintenance fees. Its is obvious that Citi only permits whole dollar transactions so that cards are left with unusable balances and then they are happy to charge maintenance fees. You should audit all of Citi tax refund accounts to see how many cases Citi has benefited from this behavior. ... |
Citibank Prepaid card managing, opening, or closing account October 28, 2015 - I switched my service over - with the understanding that they would pay my cancellation fees -. I cancelled - and payed the cancellation fees and - sent a prepaid card for $240.00 to cover the cancellations fee. My problem is that the card expired last month, -. I called to request a new card from Citi Bank and they told me they could n't give me a new - as it had expired and I lost my all my funds. I called - back and explained what happened and the agent told me to call - and speak to Citi at this number. She said it should n't be problem and that I should be able t... |
Citibank Prepaid card managing, opening, or closing account September 28, 2015 - I received a Citi bank Visa pre paid visa card as a rebate from - -. The card had an extremely short expiration date of 6 months. The funds in the account were removed once past the expiration date. Per Federal Regulations I believe the card should not have had an expriation date under 5 years. I have contacted Citi bank who refuses to re instate the funds. ... |
Citibank Prepaid card managing, opening, or closing account September 1, 2015 - A Citi bank debit card was issued in the amount of $66.00, from - due to a battery leak in - of our electronic devices. The card had an expiration date of - and was not used. We called to have the card reissued, but were told by Citi Bank they would not reissue the card, because it fell outside of 180 days of their reissue policies. We then explained that per the -/-/- Credit Card Act that all prepaid Visa and MasterCard 's have a 5 year protection via the Credit Card Accountability Responsibility and Disclosure Act of -/-/- that was passed into federal law. -We asked f... |
Citibank Prepaid card managing, opening, or closing account August 26, 2015 - We received a virtual '' prepaid Citi Visa card containing $250.00 -/-/-. When we tried to use it -/-/- we found that it expired -/-/-. I subsequently learned that the federal CARD act requires prepaid Visa cards to not expire in less than 5 years. I contacted Citi, but they refuse to extend the expiration date. I have uploaded a file containing an email I sent to Citi requesting the extension, and their reply in which they claim their card is exempt from the legislation. ... |
Citibank Prepaid card managing, opening, or closing account June 24, 2015 - I got 2 Pre Paid Debit Cards issued as a Reward by my Employer one for $500.00 & Other for $250.00. The Cards Had an Expiry Date of -. I did not use the cards before the expiry date and all the Funds ( $750.00 - in total - were unused and the cards expired. When i contacted the Issuer ( Citi Bank - to ask about re-issuing the cards for the remaining amount - after deducting the applicable Monthly Maintenance Fees ( $3.00 Per Month as outlined in the Service Agreement ) - i am being told that, the Balance Amount Can not be returned. The Card Holder Agreement Does not have a for... |
Citibank Prepaid card managing, opening, or closing account June 15, 2015 - As a reward from -, I got a prepaid Visa card through CitiBank. I received the card from Citi about - -, 2015 and did not use the card until - -, 2015. I used this card a couple more times in -/-/-, then put it away for future use. When I went to use it again last week ( - -, 2015 ), I called to get my balance and was told by Citi that my card had a balance of $27.00, but my card had expired at the -/-/2015 and that here was nothing that could be done to get my balance of $2.00 I know that it is only $27.00, but I think it is highly unfair of Citi to have such... |
Citibank Prepaid card managing, opening, or closing account June 4, 2015 - I was issued a citi prepaid card by the - to remit my tax return. When I registered the card no details are provided on ACH fees - or any fees even as the user agreement forces agreement to the fees. The disclosure indicated a link to said fees would be provided but none was. I searched the site and elsewhere online thoroughly and found none. I called the customer service line and no option to speak with a customer service representative was provided, only limited automated service. Considering this is my money provided in a format I did n't approve, at least I could be provided clear terms... |
Citibank Prepaid card managing, opening, or closing account May 23, 2015 - I have a - Visa Citi debit cards ( $ 100/card - and realized the expiration was - on - cards. I called today and they told me they would not reissue the cards. The cards are definitely less than 2 years old so this restrictive timeframe is not consistent with the direction provided by your site - that a 5 year time frame would be allowed -. ... |
Citibank Prepaid card managing, opening, or closing account May 21, 2015 - I received a pre-paid debit card that was serviced by the Citi Pre Paid Program. Unfortunately, due to a financial hardship and in the midst of moving to a new house, I misplaced my card. When I recently found it, the card had expired. Citi refuses access to the funds or send me a new card because they say the card has expired. I do not think that is right or fair. I would be ok if they charge a monthly inactivity fee but at least return the remaining funds to a hard working individual consumer who lives from paycheck to paycheck. Thank you. ... |
Citibank Prepaid card managing, opening, or closing account April 27, 2015 - prepaid rebate card expired and Citi refuses to reissue card for the balance of the money on the card. ... |