Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Other special purpose card Managing, opening, or closing account Washington

I have a Citi prepaid - card that was part of a promotional " rebate '' program from some auto parts I bought. It expired - 2016 and I lost the remaining - $30.00 on the card. I called to see if they would reissue, and the agent said they could do it once, with a new card that works for 6 more months. She said they would not reissue again. I told her that according to the CFPB site, prepaid card funds are good for 5 years. She replied " that was for gift cards only. '' I responded that the CFPB site says " prepaid debit cards '' are included. She said that the card was issued in a state with different laws. I told her I knew she was only reading off the screen, but Citi is wrong. I think they are operating outside the law, and likely a class action lawsuit is in order depending on the scale of the problem.