Citibank Prepaid Card Complaint

Citibank Prepaid card department,

General purpose card Managing, opening, or closing account Pennsylvania

As a reward from -, I got a prepaid Visa card through CitiBank. I received the card from Citi about - -, 2015 and did not use the card until - -, 2015. I used this card a couple more times in -/-/-, then put it away for future use. When I went to use it again last week ( - -, 2015 ), I called to get my balance and was told by Citi that my card had a balance of $27.00, but my card had expired at the -/-/2015 and that here was nothing that could be done to get my balance of $2.00 I know that it is only $27.00, but I think it is highly unfair of Citi to have such a quick expiration date for their card ( - months to use the card ). Most cards give you at least a year to use them, which is why I did n't check the expiration date on the card. Is there any way that Citi can be made to issue me another card with my balance or re-open my current card. If they withhold enough people 's balances, they 'll have a gold mine. This is totally unfair!