Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Other special purpose card Managing, opening, or closing account Georgia

Received this visa debit prepaid card for $60.00 as part of a promotion from - -. The issuing bank is Citi. The card expired and according to your website we should request a replacement since the funds do n't expire for 5 years. Contacted Citi customer service at -. We were told sorry. First spoke with an agent named - and then a supervisor named -. Thanks in advance for your time and attention to this matter.