Citibank Prepaid Card Complaint

General purpose card Managing, opening, or closing account

Citibank Prepaid card department,

General purpose card Managing, opening, or closing account Minnesota

I have a - Visa Citi debit cards ( $ 100/card - and realized the expiration was - on - cards. I called today and they told me they would not reissue the cards. The cards are definitely less than 2 years old so this restrictive timeframe is not consistent with the direction provided by your site - that a 5 year time frame would be allowed -.

Citibank customer in Minnesota
May 23, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints7/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20165/20166/20167/20169/201610/201611/201612/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankManaging, opening, or closing account60.9%35.9%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.2%8.9%0.6%16.6%53.7%20.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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