Citibank Prepaid Card Complaint

General purpose card Managing, opening, or closing account

Citibank Prepaid card department,

General purpose card Managing, opening, or closing account Ohio

I received a prepaid debit card # - thru CITIBANK. The card was issued on -/-/- and the plastic card listed an expiration date of -/-/-. I believe that this violates the Credit CARD Act of -/-/-, which requires a 5-year period of use. I have reached out to the telephone number on the back of the card ( - ) and was routed to a company called " Prepaid Services, '' - - -, -, PA, -. I explained that I need the card to be reissued because the stated expiration date was not in accordance with the time period required under state and federal laws ( the card has not been " activated '' for & gt ; 12 mo. for which fees would apply ). The company refused, citing its agreement with the issuing entity ( - ). Please help clarify whether I accurately understand the legal requirements and advise whether I am entitled to a refund of the card amount ( $15.00 ).

Citibank customer in Ohio
Jan 25, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints7/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20165/20166/20167/20169/201610/201611/201612/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankManaging, opening, or closing account60.9%35.9%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.2%8.9%0.6%16.6%53.7%20.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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