Citibank Prepaid Card Complaint

Other special purpose card Managing, opening, or closing account

Citibank Prepaid card department,

Other special purpose card Managing, opening, or closing account Illinois

I purchased - appliance and I submitted rebate forms to get $200.00. I received citi - debit card. The card expired and I contacted the customer service and they told me they can not do anything about it. Prepaid debit of $200.00 disappeared! Can they do that?

Citibank customer in Illinois
Jul 06, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints7/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20165/20166/20167/20169/201610/201611/201612/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankManaging, opening, or closing account60.9%35.9%3.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.6%53.7%16.6%8.9%20.0%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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