Review and analysis of over 530 complaints against RBS Citizens
RBS Citizens consumers have reported over 530 official complaints related to Account opening, closing, or management. Out of the 530 consumer complaints against RBS Citizens, 18% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 35% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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RBS Citizens Bank account or service account opening, closing, or management December 3, 2015 - Citizen Bank has been taking out monthly fees for over three years from my bank account and never once informed me of these transactions. I never once received a phone call, email or letter, telling me this was going on. To my knowledge every bank I deal with even if I do not get monthly statements, will write to let me know what is going on with my account. This bank failed to do, instead just go into my account and help themselves to a monthly fee and now refused to give back my money. Do you know of anyone who has a bank account and allow them to do as they like with your account, without y... |
RBS Citizens Bank account or service account opening, closing, or management November 29, 2015 - Citizens Bank - refinancing of equity loanI was notified by bank that my existing equity loan was about to expire. after check alternative sources - I was encourage to simply refinance the loan through the local Branch ( - -, - - ) After submitted all necessary documents the loan was approve by their Mortgage Dept in - -? I had a closing and signed all requested documents - the loan was posted with the new balance available .. now after month+ ( I had drawn no additional funds but made several payments to the equity loan - now they have screwed up now asking for more document... |
RBS Citizens Bank account or service account opening, closing, or management November 25, 2015 - I opened a Charter One/Citizens Checking account back in - of 2015 and it 's been a nightmare since. I 've been charged at least $ - $2000.00 in overdraft fees. Some I am at fault but a bunch of others I am clearly not at fault. I have called their customer service line 4-5 times throughout the months and what 's available online with the customer banking is totally different than what shows. The call I made today was in regards to - overdraft fees that randomly popped up. So I called, once again to see why. I was told they were for - transactions that posted on the - ( not on... |
RBS Citizens Bank account or service account opening, closing, or management November 12, 2015 - Opened an account with substantial funding. - rep told me that if I added $ - the interest rate would stay at 1,35 % for another 6 months. I did, but instead, they reduced the rate to 0.27 %. I contacted them and told them that I did not agree to this interest rate and that they should close the account and send me my money back. They kept promising to fix this " mistake ''. Nothing happened even after almost 3 months of my attempts and utmost frustration. I asked them to close the account and send me my money and they failed to do that after several months. In the meantime I am losing m... |
RBS Citizens Bank account or service account opening, closing, or management November 12, 2015 - -/-/- I opened a checking account online with Citizens Bank using promotional code -. The code offered a $150.00 bonus if the following terms were met : '' You must open your first new personal checking account between -/-/2015 and -/-/2015. Primary signer on the new checking account may not be or have been a primary or secondary signer on any personal checking account within the previous six months. Offer may be withdrawn without notice and can not be combined with any other checking offer. Offer only available to the person who receives this email, and the new account m... |
RBS Citizens Bank account or service account opening, closing, or management November 6, 2015 - Citizens Bank - -, RI sent me, by US mail, an offer to receive $200.00 by opening an account and meeting stated requirements. The requirements were : open the account by - -, 2015, make a deposit each month - of which would be a minimum of $500.00 and the $200.00 would show on the account after - -. I went to the Citizens Bank at - - -, -, NH on - -, 2015, discussed the offer with Branch Manager - -, opened the account, fulfilled all requirements and now have not received the money. I have talked with Supervisor - - and Bank Officer -... |
RBS Citizens Bank account or service account opening, closing, or management October 29, 2015 - Citizen 's Bank employee by name - called us on -/-/- and offered apply for refinancing of our home equity loan with a lower interest rate ( 2.5 % ). She asked for the last year tax return and my husband 's last - pay stubs. The next day we provided those documents. Now, we are harassed by a woman by name - - -, who tells us what to do ( to pay - amount of money which is disputed because - charged us fees for internet services which we did no use and which came from third parties ). Eventually there was a class action lawsuits filed and - settled. In our case - ... |
RBS Citizens Bank account or service account opening, closing, or management October 19, 2015 - My partner and I opened a joint checking account at Citizens bank responding to an offer of $150.00 bonus for opening an account. This was mailed to me. See attached. To date, we have not received our bonus ( account was opened on - -, 2015 ). We had to call to report this and they asked us to scan in a copy of the original offer. We really should n't have to go to this much trouble. We have met all the requirements and we feel if we had n't complained it would have been forgotten. In light of the recent complaints against Citizens you would think they would do a better job at treating... |
RBS Citizens Bank account or service account opening, closing, or management October 7, 2015 - About a month back, I called customer service at Citizens Bank and asked for help with getting into my credit card account. It turned out that they would need to send me a replacement PIN for the account. I was told 7 to 10 bussiness days. That date has come and gone twice over. I have gone to the BBB and received little from customer service, in the direction of conflict resolution/customer service. My suggestion was : A rep from customer ser. of -. Bank can send me a personal email and ask me what is needed. Soon after all would likely be on the up and up ... Yet they decided to respond b... |
RBS Citizens Bank account or service account opening, closing, or management October 1, 2015 - I opened an account with citizens bank in -/-/- at - pa there was an offered during that time if you open a checking account you will receive -bucks after 6 weeks of having the account opened I kept calling and they kept pushing the dates back they gave me a letter saying I shall receive funds by - - and I called the branch and no one knows what happened to my offered and they told me directly over the phone with they know if issued me the offered,. This is complete false advertisement and fraud.. ... |
RBS Citizens Bank account or service account opening, closing, or management September 19, 2015 - I attempted to open up a checking account online with Citizens Bank. Through their account enrollment site, I initiated a transfer from my savings account ( from an external bank - to fund the Citizens Bank account. After pending for two days, the funds were denied. I immediately contacted the external bank inquiring why the funds were not released to Citizens Bank. The external bank indicated there was no record of a transfer. The external bank representative indicated that Citizens Bank likely coded the transfer incorrectly as a - account instead of a savings account. This was the most... |
RBS Citizens Bank account or service account opening, closing, or management September 17, 2015 - I went into the Citizens Bank in -. Located at - - - - - to see about banking rates because as you know I have had allot of problems with -. They are right across the street from -. When I walked in a was welcomed by a - - - she is suppose to be a - Banker - ID # - - # ( - ) - Fax # ( - ) - - When I asked about there banking I was not going to take out an account I just wanted to know rates and she said let me check your credit she said you qualify for a credit card with a $4500.00 dollar limit she said we are running a promotion right... |
RBS Citizens Bank account or service account opening, closing, or management September 16, 2015 - I have had a checking account with Citizens Banks since 2006. The terms of the account was that if I have direct deposit from my paycheck the account was to be free of charge. Recently, I have noticed that I am being charged a servicing fee of $ -/month. I would like to close this account and have all these fees waived since that was not part of what I agreed to. I have already cancelled my direct deposit from my payroll. I feel the charges are inappropriate and taking advantage of the consumer. Also, I have tried to change my name many times and they keep loosing my information. My new nam... |
RBS Citizens Bank account or service account opening, closing, or management September 12, 2015 - On - - of 2015, I called the Customer Service Phone Number for Citizens Bank in Rhode Island because I noticed a $35.00 overdraft fee that did not seem appropriate. Specifically, the fee was assessed on -/-/15 for check # - in the amount of $220.00. I feel the fee is unfair because the check was only processed by the bank on -/-/15 when funds were sufficient. According to - and - from Citizens ' New Mexico Phone Banking Department '', the fee was assessed because funds were insufficient on the day before ( -/-/15 ). I expressed to these representatives tha... |
RBS Citizens Bank account or service account opening, closing, or management July 19, 2015 - Failure to disclose investments. related cases are -, -, -. I '' - - - have Assets, Investments, Securities and other personal and real property and co mingled Personal Fortunes. This includes Cash, Jewelry and other Assets which are stored in - - - of -, - - - -. Citizens Bank ( formerly - ), - -, - - - - in - to - Safety Deposit Boxes. The City of -, various Federal and State of - and -. These Entities should have Vested interest when these Boxes are opened as they are included in shares of the wealth of my Person... |
RBS Citizens Bank account or service account opening, closing, or management July 17, 2015 - Citizens Bank sent me a letter stating they were closing my account. No reason was given, so I went into my branch to ask why. Again, no reason was given and the manager advised me to call the - number on the letter. When I spoke with this department again, no one would give me a reason for closing my account, they just simply said it was according to metrics and that I made my deposits and withdrawals on the same day '' ( is n't this the point of a bank ) I feel like this was unwarranted and someone in a back office who does n't know me is trying to make judgments about an account based o... |
RBS Citizens Bank account or service account opening, closing, or management July 10, 2015 - Sometime between -/-/- and -/-/2015, Citizens Bank switched our checking account from Circle Checking to Premier Checking without our knowledge or authorization. The new type of account has a monthly fee, so Citizens Bank assessed a $ - monthly fee from our account. I called - '' at - who assured me that he would rebate the money and switch us back. He rebated the $25.00 but the next month, Citizens Bank assessed the $25.00 fee and we were still in Premier Checking. I called - again, and again he promised to remove the fee and switch us back. Even he called this practic... |
RBS Citizens Bank account or service account opening, closing, or management July 9, 2015 - on - - I want to use my atm debit card and it would n't work at a gas station. I checked it at ATM kiosk and it told me that the card has been deactivated. I went to Citizens Bank the issuer of the card and they seized my card inform me that the account was closed. Would n't give me any explanation.that was the - branch. or to the - branch office the next day with a witness.they still would n't tell me why the account was closed however the branch manager informed me that she would call me back in - and she would try to resolve the issue and give me an explanation as to why my a... |
RBS Citizens Bank account or service account opening, closing, or management July 6, 2015 - Re : Citizens Bank, - -, Ct. Acct # -, - - - of - - -I have multiple personal and business accounts with Citizens Bank and have been repeatedly told that because of the total large amount of money I have on deposit none of my accounts will be charged a service fee. On FOUR separate occasions I have discovered that for months Citizens has been charging some of my accounts a service fee. Each time I talk to and email my representatives asking for the fees to be reversed, for a written letter apologizing and explaning what happened, and for a written assurance it will n... |
RBS Citizens Bank account or service account opening, closing, or management June 30, 2015 - In -/-/-, I mortgaged a building loan through - - and paid off Citizens Bank in full. In -/-/- I canceled any and all accounts with Citizens Bank. In - I began receiving bills for fee 's from Citizens. I return their letters stating that I did not have any accounts with their bank. in -/-/-, the reason for the statements was clarified with - Bank. They had used a very old payment option and citizens was the bank that was listed. All settled immediately with - and I phoned Citizens asking them why there were charges when there was no account. in -/-/-, I asked... |
RBS Citizens Bank account or service account opening, closing, or management June 27, 2015 - I opened an online banking account with Citizens Bank in - 2015 by transferring funds from my current bank account to the new account I set up with -. A few days after the transfer was made I logged into my account and saw that my account was overdrawn for the amount of my deposit plus $20.00. I called up Customer service and was told that the account number at my bank did not exists. I provided the correct account number to Citizens Bank, but gave them the benefit of the doubt. I retransferred funds again from my account held with another banking institution. A week later I received a... |
RBS Citizens Bank account or service account opening, closing, or management June 26, 2015 - We moved to a new neighborhood and got a letter from Citizens Bank offering a - dollars direct deposit checking account bonus if we make another any deposit within 45 days after the first opening deposition. I went in to a local branch. A rep there helped me to open an account, and enrolled me with an overdraft insurance ( - bucks ) without even telling me, and charged - dollars maintanence fee each month since I did not deposit enough money the - time.Ane he gave me - dollars for opening that account. And then I went in a few days later to deposit enough money so I could be wai... |
RBS Citizens Bank account or service account opening, closing, or management June 17, 2015 - I opened a checking account years ago and did not realize that it had a monthly fee attached. Unfortunately, I never got - email or letter from the bank until almost three years later when I got a letter stating that my account was overdrawn. Since I had never used the account ( and frankly, forgot about it -, I was concerned that someone had fraudulently gotten my acct. number and had drained the account. When I called customer service, they told me that I had been charged $9.00 for the last - years. If I ( or anyone for that matter ) were aware that they were being charged a month... |
RBS Citizens Bank account or service account opening, closing, or management May 19, 2015 - While traveling in - area, I had to pull off the highway to get some cash to use on the Pennsylvania -. I stopped at a Citizens Bank on - - - in -, PA during banking hours to obtain cash. I was required to pay $3.00 for a Citizens Bank ATM Owner Fee ''. I am not naive, but a fee amounting to 17 % of the transaction to take out $60.00 of my money appears to be abusive. I was not borrowing the money. Is this a Restocking '' fee or rental '' fee for my use of the machine? There is no electronic transaction fee between - and Citizens that would cost anywhere close to th... |
RBS Citizens Bank account or service account opening, closing, or management May 12, 2015 - Citizens Bank reported me, rather my business which is an LLC to Chex Systems as fraud closure ''. This comes up every time I try to open any sort of account for my personal or business whatsoever. I have a copy of my ChexSystems record and neither of which are on the file. The only record on my file is - - Bank and no one is able to confirm or remove something that is non existent anywhere on my file. The only thing I can think of is that it is under my Chex Systems business account consumer ID. The incorrect business is being reported showing corporation and viewing as - - -... |
RBS Citizens Bank account or service account opening, closing, or management May 5, 2015 - I 've used Citizen 's Bank for many years. In - of 2014, they started taking monthly fees across - different accounts. In some cases, there were - fees in each month within - account! I 've called and met with regional branches ( -, -, - - ) and did get ANY explanation as to why these accounts were getting debited. As well, the branch manager that promised to resolve this quit. On the bank statement, there is no explanation as to the nature of these new charges on old accounts. ... |
RBS Citizens Bank account or service account opening, closing, or management May 1, 2015 - RE : - --PRIVILEGED AND CONFIDENTIAL INFORMATIONDear Consumer Financial Protection Bureau : Presently I am long term unemployed ( $ -/year from employment - ), NO Transportation, threatened homeless, and SISTER PHONE -. On -/-/-, I walked into Citizen bank ( located at - - -, - - - - - -, Phone : - ) and CLOSED OUT MY - DEPOSIT CHECKING ACCOUNT NUMBER -, after GETTING ALL MY CASH. I am writing because I did not receive any formal documentation stating closure of the account only a withdrawal receipt. In the past, I have walked into banks ... |
RBS Citizens Bank account or service account opening, closing, or management April 13, 2015 - After years of being a good cutomer '' at Citizens Bank, they elected to terminate our business relationship. This included my wife 's business account ( a nonprofit ), her individual account, our joint account and a joint account with my son. This is done by sending a letter that looks like the rest of their junk mail and being given a week to clear my accounts. They said that the decision was permanent and final. They also said that they did not intend to give the reason. My credit scores are excellent and I have never been deliquent.They erased my bill paying functions and I have lost all ... |
RBS Citizens Bank account or service account opening, closing, or management April 8, 2015 - I was charged a $ 20 monthly fee for a checking account and did not realize this until - fees had been charged ( - and - -/-/2015 ). No checks were written for insufficient funds. When I complained I received an email indicating $20000.00 was a minimum balance. I do n't recall being informed of that before and these fees were not levied previously. ... |
RBS Citizens Bank account or service account opening, closing, or management April 8, 2015 - I tried the CHRCK STATUS above. The page says welcome - - and nothing else happens. I would like to check the status on my complaint -. Citizens Bank has never provided proof of their actions which they promised me months ago. I since checked with - Child Support Agency. The state of - never properly filed for a Multi State Levy in - to take such action. That 's because no such court pay order exists. I just want my money back. Thanks- ... |
RBS Citizens Bank account or service account opening, closing, or management April 7, 2015 - I opened an account at Citizens Bank in -, NY, on -/-/2015. I closed the account 5 days later on -/-/2015 when I realized I no longer needed the account ( reconciled with my wife ). 5 days later the bank processed checks on my closed account and charged me - which forced my account open. Because it was in overdraft, I was charged an overdraft fee of approx. $35.00 and a sustained overdraft fee of - each day thereafter ( after 3 days ). The overdraft notices was not sent to the correct address ( mailing address on file was incorrect ). By the time I was first aware of the... |
RBS Citizens Bank account or service account opening, closing, or management March 30, 2015 - I opened an account at Citizens Bank ( - ) in -/-/-. The account was opened as a - account ' - and I had discussed with the bank representative that I was opening a business account but would not be transacting with the account immediately. Due to family -, my focus was redirected from the business. I did n't interact with the account again until this past month - only to see that the bank had begun charging a dormant fee in -/-/- ... with continued charges until this past month ( nearly a year and a half ) - and never - sent me a letter, by mail, to notify me of the issu... |
RBS Citizens Bank account or service account opening, closing, or management March 23, 2015 - someone wrote me a bad check. the bank deposited it, the money was there for 5-7 days. Then they took the money out of my account, overdrafting it as well. so i fixed it all. they got their money back and i continued to deposit again. Then they froze my debit card. So i went to the bank manager, at Charter one bank in - ohio, and she said there was nothing wrong with my account and got me another debit card. It worked once, then they froze all of my money in the account. i did nothing wrong and i need my funds desperately. i just want to close the account and they wont let me. ... |
RBS Citizens Bank account or service account opening, closing, or management March 22, 2015 - Beware of Corporate Citizen 's Bank related to Retaliation for Posting Information and Reviews about a Security Breach in Online/Telephone Banking and for filing with the Attorney General : Five days ago I received a letter in the mail stating that all my bank accounts ( mine, my husband, - our businesses, savings, and all - children 's accounts ) would be summarily closed in 10 days, no reason given. I have been a customer at Citizen 's Bank for 15 plus years with impeccable credit and have never even bounced a check or had a late payment. Apparently it is Citizen 's prerogative and the... |
RBS Citizens Bank account or service account opening, closing, or management March 19, 2015 - Separate from my claim yesterday, I now alleged criminal behavior on the part of - - presented an - Divorce Document to the Branch Manger of Citizens Bank in -, --. - - on -/-/- at - and requested past Bank Statements for the period between -/-/--/-/-. She promptly pulled up the account on her computer screen and even pointed out the initial deposit on -/-/-. Reported to me that it was open in credit status only because there were notes for pending research on fees that were supposed to be reversed over 5 years ago. She then, despite my verbal o... |