Review and analysis of over 16 Va Mortgage complaints against Lender Live
Lender Live consumers have reported over 16 official complaints related to VA mortgage. Out of the 16 consumer complaints against Lender Live, 25% were disputed by the consumer (i.e. the consumer was not happy with how Lender Live responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Lender Live resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 31% resulted in non-monetary compensation.
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Lender Live Mortgage loan modification,collection,foreclosure May 27, 2016 - My mortgage was serviced by LenderLive. I was current on the loan as of - - but I was out of work and using savings to pay. I agreed to a forbearance plan with LenderLive in - -. I explained that I need a security clearance to get work and therefore needed to avoid any negative credit reporting for the mortgage. They told me that they would not do negative credit reporting while I was on the forbearance plan. The forbearance plan was supposed to last for six months, until - -, -. At that point I would enter into a repayment agreement with LenderLive according to the plan... |
Lender Live Mortgage loan servicing, payments, escrow account May 20, 2016 - In - 2016 I sustained hail damage to my home. A claims adjuster inspected the damage and advised me a check would be issued to both myself and my mortgage servicer, Lender Live. Lender Live sent me a Loss Claim package that directed I send the endorsed check to Lender Live. Lender Live cashed the check on - -, 2016. Although I have Lender Live 's customer service more ten times, Lender Live has refused to send me any funds to repair my home. Lender Live acknowledges having received the package which also contains the check, and acknowledges having cashed the check, My insurance compan... |
Lender Live Mortgage loan servicing, payments, escrow account May 19, 2016 - Suddenly, got a call from - ( in - ) that we had missed - loan payments ( - & - ), but our loan had been sold in - last year to LenderLive, not - When we called -, we were told that " for some reason '' a welcome letter had not been sent, so we asked for it. Also, to-date, - is unresponsive, about why they did n't pre-tell us that this change was to occur ( and who they sold it to, so we could make the necessary auto-pay changes ) ... |
Lender Live Mortgage loan servicing, payments, escrow account April 14, 2016 - My husband and I bought our first home in - 2014, we refinance in - 2014 with a company named United Security Financial Corp. they gabe us a monthly payment to which they supposed to have all the correct information of the principal, interest, taxes and insurance. After more than a year with them we received a letter from them saying that we owe them more than - dlls because the taxes were more than we paid in the scrow ammount. Now they have transfer our loan to another mortgage, but they increased our monthly payment more than - dlls in order to pay the difference of what they pa... |
Lender Live Mortgage loan servicing, payments, escrow account March 1, 2016 - For two months now I have been dealing with LenderLive lying to me about my taxes on my property and even before that they have lied to me. When I was refinancing they told me they would not add any money onto my refinance and after I had signed the papers they added $7000.00 to my loan! But back to the taxes. -/-/- a represenative and I talked and they told me to avoid my monthly payments going up I would need to pay $1800.00 into my escrow. So I did, but then my payments still went from - to - a month even after paying them. I call them multiple times and the representative te... |
Lender Live Mortgage loan servicing, payments, escrow account February 20, 2016 - " Lender live '' is the mortgage company for my rental home. On - - my home was damaged by vandalism. The insurance company covered the claim and sent a check made out to myself and the mortgage company. I endorsed the check and mailed the check certified mail to Lender live. Lender Live received the check on - -, 2016. I never received any correspondence from lender live. I called " lender live '' multiple times, and I finally reached them on - -. Lender live said I needed to send a " statement of loss '' from - before they would respond to my request to release the check... |
Lender Live Mortgage loan servicing, payments, escrow account February 17, 2016 - I am writing a formal complaint against - - - and LenderLive. I closed on my home through a VA Loan on - -, -, through - - - ( - ). - started using LenderLive for servicing payments on my loan without notifying me in advance. I continued making payments on my mortgage. On - -, -, I received a call randomly asking me where I want my payments for my mortgage. The caller claims her name is " - '' and represents - - -. I voice that the call sounds like a phishing attempt as I have never received a call like this. - threatens to return my pay... |
Lender Live Mortgage loan servicing, payments, escrow account January 8, 2016 - I Refinanced my mortgage from a company The originator is - - - - On - -, -. Funded through the -. I am a - service connected veteran. The telephone number on the good faith estimate is -. The address is - - - - -, UT - It was a 15 year buy down to around 2.75 % which will cost me a premium of about $6500.00. I pay my bills on time all of the time prior to their due dates. Since switching from - with a 15 year Mortgage to - - - - I have been deluged with unwanted mail of additional offers from - - - - attempting to i... |
Lender Live Mortgage loan servicing, payments, escrow account January 8, 2016 - The company servicing my mortgage loan switched about 9 months ago. According to the current servicing company ; lender live ; notices of the transfer and two missed payments were sent to my address on file. The address was that of the house under the loan and not the house I live at. I never received the notices or any notice from lender live. As a result my payments continued to be sent to the previous service company for two months because it was set to auto pay from my bank. During this time lender live proceeded to report these a delinquencies on both my ex-wife and my credit report. When... |
Lender Live Mortgage loan servicing, payments, escrow account November 30, 2015 - My home loan lender is Lender Live Acct -, you can not contact them as my loan is serviced by - - -, I have been trying to pay my loan payment for the last 2 weeks today I was able to reach them and found out they updated there system 2 weeks ago and lost all logons so I had to re register in order to logon an pay my payment my loan is not or ever been late but because of there screw up and because they did not notify me or anyone I should not be charged interest for the last 2 weeks its not my fault they did the update and its not my fault they wo n't answer the phone and of cours... |
Lender Live Mortgage loan servicing, payments, escrow account November 29, 2015 - We submitted an offer of - in - 2015. After review, the loss mit specialist assigned, - -, advised that the net to investor had to be -. The HUD was adjusted to accommodate this request and submitted to Lenderlive -/-/15. We were told the appraisal would expire and had to close by -/-/15, which we agreed to. We called, emailed, and tried to follow up through -/-/15 with no response. When we spoke to - - in mid - she advised that - was no longer the contact for this file. She said the file would be submitted to the investor for review and requested t... |
Lender Live Mortgage settlement process and costs October 1, 2015 - I am an - service member and - in - of -. When we arrived in the area we purchase a house for $190000.00 and by - the value had dropped dramatically. I am now set to transfer to - in - of - and can not afford to keep the property so I started the process to sell my house in - of -, thinking that two years was more than enough time to sell before leaving. I know I will never be able to sell the property for as much as I paid for it so I requested a Short Sale through my then mortgage company. After a couple of months of waiting for a reply from them and listing t... |
Lender Live Mortgage loan servicing, payments, escrow account June 1, 2015 - We have been trying to resolve an issue with the mortgage company, by using the - in - where our mortgage loan was transferred to. We received a welcome letter - -, 2015 only after we requested it through the -, The welcome letter and now a letter from - -, 2015 threatening foreclosure are the only written correspondence received since the company took over our mortgage. During our correspondence with the company through the - we have requested a statement as to where the - payments we sent went and we requested a mortgage statement, we have not received any informat... |
Lender Live Mortgage loan servicing, payments, escrow account April 20, 2015 - My mortgage was transferred to - Mortgage Services on - -, -/-/2015. I have made payments every month on time. To this day, - -, -/-/2015, they can not account for a $3300.00 dollars they deposited to my account on - -, -/-/2015. Numerous emails and calls were made to locate the whereabouts of such payment. There response is it has been escalated for review. '' On - -/-/2015, my ARM was calculated and adjusted with the balance that did not reflect the missing funds paid on - -/-/2015. I submitted bank statements and trace number of the missing fu... |